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Thread: ASUS X99 Motherboard Series - Official Support Thread

  1. #101
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    Hello

    As with most all international corporations ASUS is divided into inter-corporation companies based on location. These separate entities have fixed resources and budgets for support of their area of responsibility. Raja is employed by the N.A. division and his support for the most part is required to stay within that region. Any disagreement with this would best be directed toward ASUS HQ not on a non-ASUS forum.

  2. #102
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    Raja cant replicate it, so all is OK .... GGGGGRRRRRRR

  3. #103
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    Quote Originally Posted by M31 View Post
    Raja, out of interest, what is the UK tel number you are passing us on to?
    Hello

    Seems easy enough to find.

    http://www.asus.com/uk/support/

  4. #104
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    So UK asuds
    Quote Originally Posted by Praz View Post
    Hello

    Seems easy enough to find.

    http://www.asus.com/uk/support/

  5. #105
    Xtreme Owner Charles Wirth's Avatar
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    M31, enough already.

    A firmware update for xonar or driver update, something conflicting most likely.

    Just post a fix request when you have a problem with parts in hand, as of right now you are trolling Asus with your frustration in trying to get answers and I do no see if going well.
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  6. #106
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    Lets see some more overclocking. This thread has me all excited now! I just read the whole thing. keep up the great work!

  7. #107
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    2 hours Realbench with 4.5G cache, 4.5G CPU and DDR4-3200:

    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

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  8. #108
    Xtreme Owner Charles Wirth's Avatar
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    For those who have not done so, please read Shamino's OC guide for RVE.

    Thanks Raja!
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  9. #109
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    Quick update on the soundcard issue; temporary workaround is to put the PC into sleep / hibernation after a cold boot, wake it up again and the card works.

  10. #110
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    Let's get this thread back on topic

    small update with 4.8 uncore and cpu @ LN2

    4G


    5G
    Quote Originally Posted by Hondacity View Post
    gskillllin it!

  11. #111
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    Quote Originally Posted by l0ud_sil3nc3 View Post
    Let's get this thread back on topic

    small update with 4.8 uncore and cpu @ LN2
    holy crap!

  12. #112
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    Uncore tests, cpu@-30

    3100 cas11 with appropriate thirds won't finished

    Last edited by Dumo; 09-24-2014 at 01:05 AM.

  13. #113
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    4.6 CPU, 4.6 cache, water-cooled 2hours RB pass:


    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

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  14. #114
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    Good run Raja

  15. #115
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    Raja I'm getting random reboots with Asus x99 Deluxe

    specs:
    Asus x99 Deluxe bios 0904 (I've tried 0801, 0902, 0904)
    i7 5820k
    CORSAIR Vengeance LPX 16GB (4 x 4GB) 288-Pin DDR4 SDRAM DDR4 2800 (PC4-22400) Desktop MemoryModel CMK16GX4M4A2800C16
    gtx 760
    swiftech h220x
    intel 240 ssd
    1 tb hdd

  16. #116
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    At stock or at OC?
    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

    ASUS Z77 UEFI Tuning Guide for overclocking

    Maximus 5 Gene OC Guide

    Maximus VI Series UEFI OC Guide

  17. #117
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    yes at stock no overclock at all. Sometimes everything freezes when I'm in bios, I noticed that Dram voltage when on Auto changes to 1.50v
    Last edited by rusty; 09-24-2014 at 02:41 AM.

  18. #118
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    For the record, a rep of Asus Australia has contacted me by PM and make a very generous offer to replace CPU, mobo and PSU and take the old parts off my hands to try and work out what went wrong. As the retailer now has the old parts it's uncertain whether this will be possible, but this is excellent customer service which should be publicly recognised and I'm sure as hell going to try.

    Really good job folks, well done. You've just earned a repeat customer.
    Rig specs
    CPU: i7 5960X Mobo: Asus X99 Deluxe RAM: 4x4GB G.Skill DDR4-2400 CAS-15 VGA: 2x eVGA GTX680 Superclock PSU: Corsair AX1200

    Foundational Falsehoods of Creationism



  19. #119
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    Quote Originally Posted by rusty View Post
    yes at stock no overclock at all. Sometimes everything freezes when I'm in bios, I noticed that Dram voltage when on Auto changes to 1.50v
    If its freezing in UEFI it's unstable. Are you loading XMP or configuring DRAM settings yourself? XMP should show 1.35V on auto when it is applied and the system has been reBOOTed.

    Do the freezes occur when at complete defaults and memory is left at DDR4-2133 (auto) after clear CMOS as well?

    If so check the DRAM is not faulty. Also check if the kit has been programmed properly by Corsair. There are some LPX kits in the wild with missing profiles etc. If that's the case you will need to RMA the memory kit.

    If that checks out, check each DIMM individually and see if you can locate an issue.
    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

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  20. #120
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    Quote Originally Posted by SoulsCollective View Post
    For the record, a rep of Asus Australia has contacted me by PM and make a very generous offer to replace CPU, mobo and PSU and take the old parts off my hands to try and work out what went wrong. As the retailer now has the old parts it's uncertain whether this will be possible, but this is excellent customer service which should be publicly recognised and I'm sure as hell going to try.

    Really good job folks, well done. You've just earned a repeat customer.

    No worries, I forwarded to HQ who got in touch with Jack on your side.
    Last edited by Raja@ASUS; 09-24-2014 at 02:56 AM.
    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

    ASUS Z77 UEFI Tuning Guide for overclocking

    Maximus 5 Gene OC Guide

    Maximus VI Series UEFI OC Guide

  21. #121
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    Quote Originally Posted by Raja@ASUS View Post
    If its freezing in UEFI it's unstable. Are you loading XMP or configuring DRAM settings yourself? XMP should show 1.35V on auto when it is applied and the system has been reBOOTed.

    Do the freezes occur when at complete defaults and memory is left at DDR4-2133 (auto) after clear CMOS as well?

    If so check the DRAM is not faulty. Also check if the kit has been programmed properly by Corsair. There are some LPX kits in the wild with missing profiles etc. If that's the case you will need to RMA the memory kit.

    If that checks out, check each DIMM individually and see if you can locate an issue.
    No Im not loading xmp leaving it on manual. cpu voltage is on auto and dram voltage I set to 1.200v. I set memory to 2800 which is the default for this specific one. I've run several memtests without errors. Cleared CMOS a few times as well.

  22. #122
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    Quote Originally Posted by rusty View Post
    No Im not loading xmp leaving it on manual. cpu voltage is on auto and dram voltage I set to 1.200v. I set memory to 2800 which is the default for this specific one. I've run several memtests without errors. Cleared CMOS a few times as well.
    Try the following:

    1) Disable anti-surge in UEFI. See if that affects anything.

    2)If number one does not help: Re-seat CPU. Try again. See what the OS shows in event viewer error logs.
    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

    ASUS Z77 UEFI Tuning Guide for overclocking

    Maximus 5 Gene OC Guide

    Maximus VI Series UEFI OC Guide

  23. #123
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    Quote Originally Posted by Raja@ASUS View Post
    Try the following:

    1) Disable anti-surge in UEFI. See if that affects anything.

    2)If number one does not help: Re-seat CPU. Try again. See what the OS shows in event viewer error logs.
    Will do that tomorrow. Raja which PSU would you recommend ? Currently I have corsair 850TX.

  24. #124
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    I use a variety of PSUs here: Antec, Corsair & PCP
    ASUS North America Technical Marketing - If you are based outside North America and require technical assistance or have a query please contact ASUS Support for your region.


    Rampage IV Extreme tweaking guide

    ASUS Z77 UEFI Tuning Guide for overclocking

    Maximus 5 Gene OC Guide

    Maximus VI Series UEFI OC Guide

  25. #125
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    I disabled anti surge and reseated the cpu, later pc froze again. If nothing works Im about to return the entire setup to the store. Also when pc boots it freezes sometimes in 60 6B and someother codes I cant recall right now.
    Last edited by rusty; 09-24-2014 at 08:05 PM.

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