Almost new Pi Series for RMA question

[Tom DeLonge]

Hello. I've bought g.skill Pi series 3x2GB and one of the sticks is not working now. I will send them to RMA, but I'd like to know if there's any chance to get back credit note (don't know the exact word, I think this is it), because I can't wait for the package to get back from warranty because I need my computer daily and urgent, so before I send those I will buy new ones and put them in when pull old out, so I won't need memory anymore, but would like to buy new SSD later. Is it possible maybe to get SSD in the same value or credit note instead of memory? It's a 3 channel kit, so I think RMA don't replace only one stick but sends whole new kit, right?

Thank you,
regards,
Bogdan

[GSKILL TECH]

Unfortunately we don't do anything like that, we can only send the same item. Although, it is possible to send one module only, so that may be an option if your problem is to avoid down time.

Thank you
GSKILL TECH

[Tom DeLonge]

Hello, thank you for the answer. My main problem is to avoid being without computer or getting back new kit which would remain unnecessary and unused because of buying new for use during RMA. In which cases do you refund?

[GSKILL TECH]

We do not offer any type of refunding. Refunds must be done through the original place of purchase.

Thank you
GSKILL TECH

[Tom DeLonge]

Yes, I know, but I read sth about and noticed that the item sent in RMA can also be refund, in which cases does this happen, when the item is no longer in production ?

[GSKILL TECH]

Sorry, I have not heard of any refund cases from us. For an item no longer in production, we generally replace it with a comparable item.

Thank you
GSKILL TECH