To Gabe from Swiftech

[noobzed]

Hello, wonder which version currently on the market :

This one:


Or this one :

[stephenswiftech]

Rev2b is what we are currently producing.
Rev2 was discontinued.
It may be possible some distributors still have the Rev2 in stock but I doubt it.

[noobzed]

OK, I ordered this radiator from xoxide , in route to my house with fedex, but I prefer the style of 2B, if I receive the 2 ( not 2B ) I can return it or have a rma with swiftech ?
What can you propose ?

http://www.xoxide.com/swiftech-mcr320-drive-bres.html

[noobzed]

response from xoxide :

Hello,

Thank you for contacting Xoxide.com.

I can’t say for sure, as Swiftech never bothered to tell us they were changing the model of this item, but if it was changed more than a month ago, it is very likely you received the Rev.2B model.

Maybe someone from Swiftech can say the date of production of the rev 2B ?

[Vapor]

Spotswood received a 2b three weeks ago: http://www.xtremesystems.org/forums/...d.php?t=270349

EDIT: for clarification, it means rev2b was in the wild at least 3.5 weeks ago (3 weeks + .5 week for vendor-to-spotswood transport)

[noobzed]

OK, so I'll probably receive a 2B, in another chapter, is it possible to fit any laing type ?

[Vapor]

All DDCs should work

[Manicdan]

i got the B one myself about 3 weeks ago, and i prefer it to be honest.
although it was my last purchase ever from xoxide, for other various reasons.

[paulbagz]

I have a 2b and love it

Easier for my 90 degree fittings.

-PB

[noobzed]

Yes, it is my idea too, 90° and some fat qdc

anyone with this 360rad photo in action ?

also, to swiftech, could you please update the pics on your product ?
http://www.swiftech.com/dual120mmrad...mp-1.aspx#tab3

avoid mistake with customer between rev2 and 2b

[noobzed]

just received the radiator morning, I'm ed by xoxide ... rev 2.0 ( not the 2B ) so what can I do now ... pfff ....

[noobzed]

MY QUESTION : WHERE TO ORDER THE CORRECT REV 2B ?

Simple as is.

[paulbagz]

just received the radiator morning, I'm ed by xoxide ... rev 2.0 ( not the 2B ) so what can I do now ... pfff ....

If it was listed as a 2B then return and ask for a 2B.

-PB

[Vinas]

He indicated that oxide didn't know any difference between revisions... If the OP needs the rev 2b, personally I would see if I could make it work and if not, go through the pain of returning the older rev2.

[noobzed]

hope some clarification from swiftech ...

[stephenswiftech]

We're currently out of stock on the MCR320-Drive. We should be able to ship within 2 weeks. As previously said, all MCR-Drive 220 and 320 that are currently produced are Rev. 2b. I am guessing Xoxide (and possibly other resellers too?) had some older stock..

[noobzed]

I'm awaiting a response from xoxide, in case of they do not want to swap the revision for me, swiftech can do it ?

and above all, why your website is not UPDATED ? your website is confusing ...

[noobzed]

Hello,

Thank you for contacting Xoxide.com.

You’ll have to arrange a replacement with Swiftech directly, as any of the ones we have here would be the same model and we don’t accept returns on water cooling parts anyway.

Please let us know if we can be of further assistance, we look forward to serving you again soon!

Regards,
Cory
Customer Service
www.Xoxide.com

[noobzed]

So I invoke the Swiftech GOD to help me !

[Kenjiwing]

Hello,

Thank you for contacting Xoxide.com.

You’ll have to arrange a replacement with Swiftech directly, as any of the ones we have here would be the same model and we don’t accept returns on water cooling parts anyway.

Please let us know if we can be of further assistance, we look forward to serving you again soon!

Regards,
Cory
Customer Service
www.Xoxide.com

Purchasing from xoxide was a mistake in the first place.

[noobzed]

yes but I did not know this ....

[gabe]

I'm awaiting a response from xoxide, in case of they do not want to swap the revision for me, swiftech can do it ?

and above all, why your website is not UPDATED ? your website is confusing ...

The site IS updated..

OK, I ordered this radiator from xoxide , in route to my house with fedex, but I prefer the style of 2B, if I receive the 2 ( not 2B ) I can return it or have a rma with swiftech ?
What can you propose ?

http://www.xoxide.com/swiftech-mcr320-drive-bres.html

You know, instead of asking this on a forum, it would have been better to send us an email directly at help@swiftech.com. Based on your signature, you are located in Southern France, and we couldn't accept an RMA from outside the USA since we do not sell direct to consummers outside the US. If you get rev2 instead of rev2 b, you will not be able to return it. My guess is that it will be 2b anyways, so it won't be an issue.

For information, here is a copy of the warning to consummers posted on our web site ( US Resellers Shipping Abroad Section):

Important notification to foreign consummers

The following US resellers ship abroad and also provide warranty support. Swiftech does not provide direct-to-consummer warranty support outside of the US, although we will provide you with technical support (contact help@swiftech.com ) .

In case of an RMA (product replacement/return), please contact your reseller. Terms & conditions may vary from one reseller to another.


and one last thing.. was Xoxide clearly aware that you are from outside the US when they responded? If they were, then let mke know, and I will make sure that they provide the correct answer in the future.

[noobzed]

So I have to sell it and buy another one ... WHy europe customer are treat like this ...

xoxide do not accept any wc parts return
swiftech do not rma for europe customer

so thank you both ..

[gabe]

So I have to sell it and buy another one ... WHy europe customer are treat like this ...

European Customers, and all particularly the French, are extremely well serviced by our French Master distributor, bacata (Toulouse France), who is less than 200 miles from you. The contact information is available on our web site here

Again, if you had asked us at help@swiftech.com we would have helped you!

[noobzed]

But I cannot find one reseller that have the rad rev 2.0B :/ ... ok I mail you so if we can do something ...

NOT A SINGLE RESELLER IN THE WORLD THAT CLEARLY MENTION 2.0B ... is it possible ...

BACATA the biggest reseller in france do no list the rev 2.0B ...

This story is driving me crazy for sure, anyone found a link to purchase one the internet ? ...