Beware: PTS is now garbage

[l33t p1mp]

I ordered from PTS in mid-january, and spent about 40 bucks there not including shipping on water cooling stuff. I bought 2 yate loon fans, among other things, and I selected the option to receive the fan screws as well. I was charged for them and everything, but when the box gets here, no fan screws. Whatever, no big deal, mistakes happen. Sent them an email January 27th, asking about the fan screws. They reply with this.

Dear Leo
I will review our packing log to see if the screws were in the package when we shipped it.
I'll email you shortly.

2 days later, still nothing, I email them again, no reply. Haven't heard from them since then. It's not that big a deal, since it's only like 50 cents, but seriously, this is outrageous. It could happen to someone else with something more expensive, so watch out.

Edit: To top it all off, they even removed the section saying "new phone number coming soon." Now there's just one email address.