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Thread: Computer randomly shutting off

  1. #1
    Registered User VigVoodoo's Avatar
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    Computer randomly shutting off

    Hate my computer right now. My computer is randomly shutting off. I was getting a kernel power critical error in event logger and random BSOD on boot. But after a format and OS re-install (win7 pro 64) I'm getting event id 6008, eventlog error. Also amdkmdag is spamming event id 6145 errors. What gives? Thanks in advanced!
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
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  2. #2
    Xtreme Cruncher pwolfe's Avatar
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    This is a nasty bug that there is no known fix for. Basically, the kernel power message you are seeing comes after the crash itself, so there is no good debugging information available to use. I ran into this at a clients recently, and in his case, was able to resolve it by disabling -one- of the ati hd audio drivers in the device manager.

    This does not mean that is a guarunteed fix for your system. I'm away from my laptop atm that has all of my notes, but I'll try to paste a few links to the technet articles I used to come up with a fix when time permits. If I don't post back here, just pm me and remind me.

  3. #3
    Registered User VigVoodoo's Avatar
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    Installed a new Corsair 650TX. Ran fine all day yesterday playing BF:BC2. Then last night after being on the internet a while I launched BF:BC2, 2 minutes later it powers off. First screen freezes, then the USB stuff powers off, then the PC. So I rebooted and it powered off again. I'm getting critical error 41 (Kernel-Power) in event viewer. Also get a 6008 error in event viewer, but right before that I have an information event 89 (Kernel-Power). Also getting a mess of AMDKMDAG event 62464 errors, over 1,000 in the last hour alone. Now it's powering off more and more often. I can't even load anything intensive.

    The computer does not BSOD, it just powers off. The same as unplugging the power.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

  4. #4
    Registered User VigVoodoo's Avatar
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    Okay guys I went ahead and removed both HD 4870's (using onboard HD 3200), all memory sticks except 1. The thing is still powering off randomly. Less often but still powering off.

    Someone mentioned it might be the video cards so I installed one of my HD 4870s into another PC I just built. It powers off randomly now also.

    The only thing I get in both systems is the Kernel Power 41 error in event viewer, but that only tells me that the system powered down unexpectedly.

    So is there something wrong with both video cards, the motherboard, or both systems? I'm losing sleep over this please help.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

  5. #5
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    I was just about to make a thread about this!

    The same thing has started happening to me about 2 weeks ago, occurs every second day or so. I have never been around while it has reset, I just come back to a fresh resetted, desktop. I have simply no idea what is causing it. The PC has been running fine for over a year and all of a sudden this happens. I formatted yesterday and had the same error occur sometime last night, which leads me to believe its hardware or at least a newer driver/software I've installed rather recently. Cat 10.12 preview maybe?

    Here is the error in the event log, no real information provided.


    System log leading up to the reset:


    Application log shows nothing leading up to the event:




    At first I thought it may have been my washing machine which may have damaged my PSU (they are on the same circuit...)

    Here's a pic of my 12v rail and CPU load during a OCCT PSU stress test, looks really dodgy, but software monitors aren't very reliable are they?



    Any thoughts? My specs are in my sig. :o Ignore the overclock, I've been running at stock for the last few months.
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

  6. #6
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    Interestingly, I turned off the power to the computer from the wall while it was on and could not replicate the error.
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

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    Quote Originally Posted by pwolfe View Post
    This is a nasty bug that there is no known fix for. Basically, the kernel power message you are seeing comes after the crash itself, so there is no good debugging information available to use. I ran into this at a clients recently, and in his case, was able to resolve it by disabling -one- of the ati hd audio drivers in the device manager.

    This does not mean that is a guarunteed fix for your system. I'm away from my laptop atm that has all of my notes, but I'll try to paste a few links to the technet articles I used to come up with a fix when time permits. If I don't post back here, just pm me and remind me.
    What gave you the idea to remove the audio device? The fact there was (perhaps erroneously) 2 of them?

    I only have 1 present on my system. :o
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

  8. #8
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    VigVoodoo, has this only recently started happening to you?
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

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    I had a new build a few years ago that did this and I spent 3 monthes troubleshooting. Even took it to a shop and no one could figure it out. Countless hours on the phone with tech support

    and finally they(video card BFG tech support) told me the last thing to do was update my bios via floppy. Low and behold motherboard would'nt recognise the floppy. Replaced motherboard

    and it was fixed. I had to go component by component. Problem was it would only reboot in one game and only after 4-8 hours of constant use. So I would have to start up the game

    in server mode and check back the next day. It was the worst!
    Its all about gaming

  10. #10
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    Quote Originally Posted by scottbenson8 View Post
    I had a new build a few years ago that did this and I spent 3 monthes troubleshooting. Even took it to a shop and no one could figure it out. Countless hours on the phone with tech support

    and finally they(video card BFG tech support) told me the last thing to do was update my bios via floppy. Low and behold motherboard would'nt recognise the floppy. Replaced motherboard

    and it was fixed. I had to go component by component. Problem was it would only reboot in one game and only after 4-8 hours of constant use. So I would have to start up the game

    in server mode and check back the next day. It was the worst!
    That sounds horrible.

    The problem for me (and perhaps other users) is that my PC has been rock solid for over a year, and now, with no hardware changes this error is occurring. That said I can't rule out hardware due to degradation of some sort.
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

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    Registered User VigVoodoo's Avatar
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    Quote Originally Posted by dcl View Post
    VigVoodoo, has this only recently started happening to you?
    Well my system had also been running fine for a year then suddenly this started happening one day when I was playing BF:BC2.

    The other system which I just built to test the components one by one is also doing it now after I installed one of my old HD 4870s.

    That lead me to believe that the issue was one of the video cards, So I tried the other HD 4870. Same issue. So I was like well maybe both video cards are bad. So then I tried running my system with no video cards and just the onboard HD 3300 (790GX board). A couple days went by no problem, then bam it happens.

    So now I'm stumped. 2 different systems same issue regardless of the video cards. The thing in common with both systems is both are AMD/ATI systems.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

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    Quote Originally Posted by VigVoodoo View Post
    Well my system had also been running fine for a year then suddenly this started happening one day when I was playing BF:BC2.

    The other system which I just built to test the components one by one is also doing it now after I installed one of my old HD 4870s.

    That lead me to believe that the issue was one of the video cards, So I tried the other HD 4870. Same issue. So I was like well maybe both video cards are bad. So then I tried running my system with no video cards and just the onboard HD 3300 (790GX board). A couple days went by no problem, then bam it happens.

    So now I'm stumped. 2 different systems same issue regardless of the video cards. The thing in common with both systems is both are AMD/ATI systems.
    How long would you say the problem has been happening for?

    http://social.technet.microsoft.com/...b-74b0a891912f
    I have an Intel/ATI system, and it looks like people with nvidia cards are affected as well. (even those with on board video...)

    The problem is that the error is extremely ambiguous and different methods have solved the problem for different people.
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

  13. #13
    Registered User VigVoodoo's Avatar
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    It has been going on for a month now.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

  14. #14
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    Quote Originally Posted by VigVoodoo View Post
    It has been going on for a month now.
    Tried rolling back video drivers? I went back to 10.10's yesterday and my system didn't reset overnight, which is promising...

    What USB devices do you have plugged in? Any dodgy ports? I read on another forum, a guy solved it by working out one of the pins in one of his USB ports was bent...
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

  15. #15
    Registered User VigVoodoo's Avatar
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    I'm going to try older drivers. I only have My mouse and keyboard plugged in.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

  16. #16
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    Well looks like I've solved the problem somehow. Rolled back to 10.10's, unplugged all the useless USB cables I had plugged in. Comp has reset in a few days.

    Maybe try swapping the ports your devices are connected to.
    i7 860 @ 3520Mhz :: GigaByte P55UD4P :: 8gb RAM @ 1600Mhz :: HD5850 :: 80gb X-25 G2 :: Seagate 1TB + 1TB Samsung F3 + 2TB Samsung F3 EcoGreen :: Corsair TX650 :: Noctua NH-U12SE2 :: Antec 300 :: Win7

  17. #17
    Registered User VigVoodoo's Avatar
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    Switched to 10.10 now the monitor loses signal, the system hangs, sound can still be heard, and then the system powers off. Sometimes it doesnt power off completely and it wont respond to the power buttons, so I have to use the power switch on the PSU.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

  18. #18
    Registered User VigVoodoo's Avatar
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    I seem to have found a fix. System specs and what I did:


    Windows 7 Pro 64-Bit
    Catalyst 10.12
    AMD Phenom II X3 720 Black Edition CPU ( 3.4GHz @ 1.425v )
    Cooler Master Hyper 212 Plus CPU Cooler
    ECS A790GXM-AD3 Black Series Motherboard ( NB 2.4GHz @ 1.3v )
    2 x G.Skill Ripjaws 4GB Dual Channel DDR3 1333 Memory Kit ( 667MHz, 9-9-9-24-2T, ganged )
    2 x XFX HD 4870 1GB Video Cards ( Stock Clock Speeds )
    Intel X25-M G2 80GB SSD
    Thermaltake W0106RU 700 Watt PSU
    Sata DVD-RW
    Cooler Master CM 690 II Advanced Mid-Tower Case


    Cleared BIOS - No Fix
    Reviewed BIOS - No Fix
    Reviewed Power Settings - No Fix
    Removed all but one memory stick - No Fix
    Tested memory one stick at a time - No Fix
    Removed one GPU - No Fix
    Swapped GPUs - No Fix
    Removed all GPUs, used internal GPU - No Fix
    Removed all USB but mouse & keyboard - No Fix
    Clean OS install, driver install - No Fix
    Swapped USB ports for mouse & keyboard - No Fix
    Replaced PSU with Corsair 650TX - No Fix
    Installed all components back - No Fix
    Revert to Catalyst 10.10 - No Fix
    Using Catalyst set GPU fans to 100% - No Fix
    Removed a GPU due to its fan not working - No Fix
    Using Catalyst downclocked remaining GPU from stock 750MHz to 600MHz - FIXED
    Overclocked CPU, NB - STILL FIXED



    Final System Specs after fix:


    Windows 7 Pro 64-Bit
    Catalyst 10.10
    AMD Phenom II X3 720 Black Edition CPU ( 3.4GHz @ 1.425v )
    Cooler Master Hyper 212 Plus CPU Cooler
    ECS A790GXM-AD3 Black Series Motherboard ( NB 2.4GHz @ 1.3v )
    2 x G.Skill Ripjaws 4GB Dual Channel DDR3 1333 Memory Kit ( 667MHz, 9-9-9-24-2T, ganged )
    XFX HD 4870 1GB Video Card ( Underclocked to 600MHz )
    Intel X25-M G2 80GB SSD
    Corsair 650TX 650 Watt PSU
    Sata DVD-RW
    Cooler Master CM 690 II Advanced Mid-Tower Case


    So I did so many things that I really do not know what fixed it. My guess is reverting to 10.10, underclocking card to 600MHz, and removing the card with the faulty fan.
    AMD Phenom II X3 720 Black Edition (3.2GHz, 1.3V)
    ECS A790GXM-AD3 Black Series
    Dual XFX Radeon HD 4870 750M 1GB (8x/8x CrossFireX)
    2GB G.Skill Extreme HK DDR3 1333MHz Dual Channel
    Western Digital Caviar Black 640GB SATA 32MB Cache
    Thermaltake Thoughpower W0106RU 700 Watt
    Cooler Master CM 690 Mid Tower
    LG GSA-4167B 16X DVD/CD Rewritable
    Starlogic 1996F 19" CRT (1600x1200@75Hz)

    Budget Gaming Rig - $700
    Not feeling super broke - Priceless.

  19. #19
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    sounds to me like your mobo is kicking the bucket, if you have to underclock the card to make it work then mobo freaks out under stress... I'm having a similar issue with random turn offs with a gateway computer that has a 9200 based board and i've tried every combination possible and it still randomly dies... can only be the mobo now...
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