I have been buying Gigabyte for a long time... but I am done...
purchased a Gigabyte GA-p55m-ud4 for a buddy of mine
it died early on (2 days after building the computer to be exact) due to melted pins on the 1156 Foxconn made socket (typical of early Foxconn 1156 sockets)
my buddy then had me buy him a board locally(microcenter)
the new board worked fine
the Gigabyte sat on m shelf for close to a year
finally I decided to RMA the board
it took nearly a month to get the board back
they had repaired the board but they forgot to reinstall the voltage regulator coolers
I call Gigabyte RMA and speak with a guy, he tells me they will send out a replacement heatsink right away
a few days goes by and i still have not got an email from them with the tracking number
I call again and get a woman, she has no idea what I am talking about... no records in the system and no heatsink on the way... WTF Gigabyte!
the woman tells me that this happening is, "...very unlikely as we have 2 teams that test each repaired board... basically this should not happen..." wait let me get this straight you 'tested' my board with no VRM cooling! now missing it on a 'test' one time, I can kinda see that, but TWICE, that is just lazy, shoddy work!
at this point I tell the woman that I would like a new board to replace this board... she agrees that would be fair
I then tell her that I do not intend to pay for shipping, she says she will send me a label via email, pre paid... she also tells me that as soon as the tracking number shows as shipped they will ship me out a new board (in advance of receiving my old board)
ok, 15 mins latter I have my email and label... ok this is going great... I go ahead and ship the board, I call her back and let her know the board is shipped, she tells me that my new board will be shipped no later than October 26th...
ok cool everything is going great.. or so I thought
according to UPS my package arrived at Gigabyte in California last week... well Gigabyte has still not sent out on new board... I can not believe this!!!
Looks like Asus will be getting my money from here on out...
UPDATE: talked with Gigabyte Customer Service at around 11:30 central time... wow... they have not shipped it out yet...