Gigabyte RMA is a total JOKE!!! I am through with Gigabyte!

[ericFX1984]

I have been buying Gigabyte for a long time... but I am done...

purchased a Gigabyte GA-p55m-ud4 for a buddy of mine

it died early on (2 days after building the computer to be exact) due to melted pins on the 1156 Foxconn made socket (typical of early Foxconn 1156 sockets)

my buddy then had me buy him a board locally(microcenter)

the new board worked fine

the Gigabyte sat on m shelf for close to a year

finally I decided to RMA the board

it took nearly a month to get the board back

they had repaired the board but they forgot to reinstall the voltage regulator coolers



I call Gigabyte RMA and speak with a guy, he tells me they will send out a replacement heatsink right away

a few days goes by and i still have not got an email from them with the tracking number

I call again and get a woman, she has no idea what I am talking about... no records in the system and no heatsink on the way... WTF Gigabyte!

the woman tells me that this happening is, "...very unlikely as we have 2 teams that test each repaired board... basically this should not happen..." wait let me get this straight you 'tested' my board with no VRM cooling! now missing it on a 'test' one time, I can kinda see that, but TWICE, that is just lazy, shoddy work!

at this point I tell the woman that I would like a new board to replace this board... she agrees that would be fair

I then tell her that I do not intend to pay for shipping, she says she will send me a label via email, pre paid... she also tells me that as soon as the tracking number shows as shipped they will ship me out a new board (in advance of receiving my old board)

ok, 15 mins latter I have my email and label... ok this is going great... I go ahead and ship the board, I call her back and let her know the board is shipped, she tells me that my new board will be shipped no later than October 26th...

ok cool everything is going great.. or so I thought

according to UPS my package arrived at Gigabyte in California last week... well Gigabyte has still not sent out on new board... I can not believe this!!!

Looks like Asus will be getting my money from here on out...

UPDATE: talked with Gigabyte Customer Service at around 11:30 central time... wow... they have not shipped it out yet...

[Biker]

Seroiusly dude.... these days customer service =

And that is pretty much regardless of where you spend your $

Occasionally there is a bright ray of hope but this is by far in the minority

[SoulsCollective]

Good luck getting any better support from Asus. Most shoddy, terrible, unreliable company I have ever had the displeasure to deal with.

I'd give Gigabyte a little more time before making judgements, they've always been good to me.

[Metroid]

Deal with Asus is far worse. Good luck.

[ericFX1984]

UPDATE: talked with Gigabyte Customer Service at around 11:30 central time... wow... they have not shipped it out yet...

[ericFX1984]

honestly I just want someone to take responsibility for this mess... that WOULD make this much better

[uOpt]

Ok, man, you need to calm down.

This is a honest mistake. Actually it is a good thing because it proves they were actually doing something with the board. Asus just sends you the next board that comes in via RMA and your board goes to the other guy.

They even agreed to pay for the shipping. Try that with Asus.

[ericFX1984]

Ok, man, you need to calm down.

This is a honest mistake. Actually it is a good thing because it proves they were actually doing something with the board. Asus just sends you the next board that comes in via RMA and your board goes to the other guy.

They even agreed to pay for the shipping. Try that with Asus.

they paid for it after they screwed up the first time...

yes but it is mistake after mistake after mistake

mistake 1: took around a month the fist time I sent in the board

mistake 2: the first team tested my motherboard and did not notice that the VRM heatsink was missing/not installed

mistake 3: the SECOND team tested my motherboard and did not notice that the VRM heatsink was missing/not installed (how do they miss this TWICE)

mistake 4: board came back with out STOCK voltage heatsinks

mistake 5: RMA/cust service said they would send me a replacement VRM heatsink set, and they did NOT

mistake 6: I was promised an advanced replacement! as in a replacement sent to me BEFORE they got my old board back... this has still not happened

mistake 7: this entire process has taken around 2 months and it;s still not done!!! we are coming up on an entire quarter of a year just to get an RMA done 'right'

[ericFX1984]

must be getting some attention

just got this email

Dear Customer,

We have received your RMA# USA-XXXXXXX and here follows the detail list for your reference.

The estimate qty of your RMA was 1

GIGABYTE receiving record

Count# Product Type Model# SN# Remark
1 Disti MB GA-P55M-UD4 XXXXXXXXXXXXXXSNXXXXXXXXXXXX

Subtotal 1

GIGABYTE receives total 1

If there are any discrepancies in this list from what you sent to us, please contact us within 2 business days. We would be glad to look into that for you. Or the RMA will be processed as how it is received and be returned back to you soon.

[STEvil]

Good luck with asus.......

[ericFX1984]

finally got a tracking number

[dinos22]

must be getting some attention

just got this email

Dear Customer,

We have received your RMA# USA-XXXXXXX and here follows the detail list for your reference.

The estimate qty of your RMA was 1

GIGABYTE receiving record

Count# Product Type Model# SN# Remark
1 Disti MB GA-P55M-UD4 XXXXXXXXXXXXXXSNXXXXXXXXXXXX

Subtotal 1

GIGABYTE receives total 1

If there are any discrepancies in this list from what you sent to us, please contact us within 2 business days. We would be glad to look into that for you. Or the RMA will be processed as how it is received and be returned back to you soon.

Looks like it's getting addressed

what region are you from, USA?

[dinos22]

finally got a tracking number

ah good its on its way

looks like you jumped the gun a bit

[ericFX1984]

ah good its on its way

looks like you jumped the gun a bit

I think it's more like the gun got their bums moving...

in the USA yes

[dctokyo]

Having to RMA anything with any company can suck

[Xcel]

you think Asus is better at customer service? Well good luck with that indeed.

[RacingTurtle]

Lol, what is funny though is how you waited a year to RMA it and then expect it rushed through.