Just went through a headache with them and wasted money
Bought a D5 pump from someone. Was originally part of a Danger Den kit purchased about 6 months prior. Pump was never used. When I got the pump, it was DOA. He had no way of knowing this as he never even opened the pump box. He contacts Danger Den, and is told that sure, they will RMA the pump by itself, just to have me send it in with such and such an RMA number. Well cool, easy enough, right?
I get this email from another rep at Danger Den telling me that they couldn't find the RMA number in their system, and also the build date on the pump was 3 years ago or something like that so it isn't covered anyway. What? I replied with the info, and forwarded email from the first rep. She responds and insists that because the pump was made 3 years ago, it isn't under a warranty.
I reply back with telling her it was part of a kit purchased just 6 months ago, and even sent some documentation from the guy I got it from proving this. Every warranty I know of primarily goes by the purchase date, then in some cases the manufacture date if the purchase date is not known.
She then responded with telling me that well, it was a clearance item, and those are usually open box, and the kit was sold for under the normal price of the pump anyway, so it isn't covered, then repeats the whole build date bullcrap. Also says they don't make that kit anymore either. Her emails are starting to get a little bit of a tone to them by now, and I'm rather miffed.
So I respond yet again, no it was NOT open box, it was brand new sealed up. And what does purchase price have to do with anything, who cares if Fry's ran a sale? Why does it matter if the kit is still being made now or not? And why were we told it was covered, wasting my time and money to send it in, if it really wasn't? Why didn't they tell us this in the first place?
Get another email back basically telling me it doesn't matter and they're sending me the dead pump back "tomorrow." Which then took them 2 weeks to do
So apparently, a Danger Den "1 year" warranty only applies if the parts were manufactured within that one year and the place you bought it from wasn't selling it on sale. Otherwise, you could be screwed.
I'm not buying anything more from Danger Den