XFX at it again; Warranty Denial.

[killerxp100]

Makes you wonder what those XFX guys are doing over there :p.

[InCredible]

Gotta second this, I have had a terrible experience dealing with Sapphire every time. Then again, I can't name any company I have had an "excellent" or "awesome" experience with when it comes to hardware RMA. They all suck!

I have to say..Evga has been great to me in my RMA's..i havent needed to use an RMA since my 7800gt but i volt modded it/changed bios/heatsink the whole 9 and returned(2) over the period of time and they didn't ask a single question..sent in got another in return ..changed bios/over volted and clocked it and used it til it died and replaced it again..then finally sold it and moved up.

So i can say every time i used them i had a good experience..just saying...

[zsamz_]

I have to say..Evga has been great to me in my RMA's..i havent needed to use an RMA since my 7800gt but i volt modded it/changed bios/heatsink the whole 9 and returned(2) over the period of time and they didn't ask a single question..sent in got another in return ..changed bios/over volted and clocked it and used it til it died and replaced it again..then finally sold it and moved up.

So i can say every time i used them i had a good experience..just saying...

lol xfx can't be compared to EVGA
xfx will try to deny rma if they can
you will never find an xfx rep in here again
they all hide in shame
i actually prefer gigabut to xfx rma

[Kingcarcas]

That's insane, glad i never used, XFX i'm gonna have to take some pics of my card now i guess..........funny no? You'd think if he did leave that "residue" you wouldn't be stupid enough to leave it when sending it in for RMA, also when i see people modding don't they solder on little electronic pieces? Or connect two contact points? Not just leave a bit of jizz on the card

the only companes that ive had good rmas with were ocz, corsair (in person), dfi (in person), and logitech.

Cause you live by the bay you lucky dog!

[AmdAtiTom420]

I have nothing but good things to say about XFX and the guys at tech support. Last year I bought a used and problematic XFX 9800GT 512mb and will never regret it. First they sent me a replacement cooler. Then months later when I realized the gpu was overheating/volting my mobo, I RMA'd it and recieved a HD 5750 1gb in return. They could have easily found a reason to deny my RMA, but they didn't.

Has anyone mentioned that XFX is 'aftermarket cooler friendly' ? Whether he took the card apart or not is not an issue. But chances are he did. The dude admits to modding a HD 5450 and WC'ing GTX 480's. Am I really expected to believe he left the HD 5870 alone ?! lolz

Erik, Brian and XFX deserve an apology from all you trolls ! Especially from the guy that started this thread ! lol ..

Peace

[CJ145]

The last XFX card I had died. It took them over a month from the day I sent them the card (they received it 3 days later), till the time I got a replacement card in. I called them 2 weeks later and they still had not sent it out yet.

[AmdAtiTom420]

The last XFX card I had died. It took them over a month from the day I sent them the card (they received it 3 days later), till the time I got a replacement card in. I called them 2 weeks later and they still had not sent it out yet.

Pobody is nerfect. And who knows.. they may have been short staffed or backlogged. lol Mine was slowed a bit, crossing the U.S. border, btw.

[NaeKuh]

This really makes me sad.

XFX is suposed to be one of the better ATI companies.

Trust me, its a lot better then Power Color, or Saphire when it comes with RMA's.

But if XFX if doing this to you, i dont think i can really trust a ATI card now unless its from MSI or ASUS.

[Roadhog]

Never had a problem with XFX either. Their support has always been great.

[Ket]

Thread birth: 06-23-2010

[zoomee]

Living here in the UK we don't have the infamous double warranty for a start and can honestly say I've never dealt with a poorer company on the customer support front than XFX.

Heres my experience:

7800GTX XFX - Died after 5 months - had to be returned to manufacturer by supplier - I couldn't wait that long and ended up with a 8800GT from the supplier - thanks to the supplier here.

This year (sure I posted here on this forum) My Mainboard's ATX Power socket was melted by a dodge connector on a XFX 650W XXX PSU. Mainboard went to one supplier - who refunded me the cost of purchase within a month no questions asked.

The PSU however the other supplier insisted had to go back to XFX as it was company policy that any XFX product older than 30days had to be RTM. They then insisted I get in touch with XFX (after a month) as they wern't getting anywhere with them either!

Anyways - I got in touch with XFX to see what they were going to compensate me with for the hassle (I ended up buying a new mainboard and PSU) - They didn't give one flying toss about it and refused to admit ANY liability.

After 2 months I finally got a refund out of the supplier (albiet not to the value I paid). The supplier stated that they would not recommend XFX products as EVERY other product they can replace on the spot (within 12month period) but not XFX after 30 days!!!.

I currently have two XFX 5850BE's - I pray that our lord protects them lol! Needless to say I won't be touching XFX with someone elses pole let alone anything I have

Oh - And the first supplier I mentioned who refunded the mainboard started a thread on their forums about XFX and needless to say they dropped them as suppliers too!!!

XFX SUX - AVOID LIKE THE PLAGUE

[Telo]

Hmmmmm.... and I just bought a XFX 6970 and a 6870 back in December, damn it!

[AmdAtiTom420]

I currently have two XFX 5850BE's - I pray that our lord protects them lol! Needless to say I won't be touching XFX with someone elses pole let alone anything I have

Oh - And the first supplier I mentioned who refunded the mainboard started a thread on their forums about XFX and needless to say they dropped them as suppliers too!!!

XFX SUX - AVOID LIKE THE PLAGUE

Your 'lord', like your buying habits and story are very questionable. Plz do not bring your, not mine or our, 'lord' into this. If they are as bad as you say they are, then why do you keep buying their products ?

As I said in my previous post, they could have very easily denied my RMA. You were turned down for a reason.

Hmmmmm.... and I just bought a XFX 6970 and a 6870 back in December, damn it!

Your confidence and opinion is so easily swayed because ... ? How are they running ? Temps ?

As long as you register them and do not break the warranty agreement, you have nothing to worry about.

[zsamz_]

Your 'lord', like your buying habits and story are very questionable. Plz do not bring your, not mine or our, 'lord' into this. If they are as bad as you say they are, then why do you keep buying their products ?

As I said in my previous post, they could have very easily denied my RMA. You were turned down for a reason.



Your confidence and opinion is so easily swayed because ... ? How are they running ? Temps ?

As long as you register them and do not break the warranty agreement, you have nothing to worry about.

it all depends of who you get takin care of your rma

sometimes i say a prayer so i dont fry my toys

[AmdAtiTom420]

it all depends of who you get takin care of your rma

sometimes i say a prayer so i dont fry my toys

I completely agree heh... because that is true about any interaction you may have with any company or establishment. Having personally dealt with the XFX tech(s) in question, I am most confident "NCspecV81" and "zoomee" got what they deserve. Both stories just do not add up lol .. Peace

p.s.

No. The card was a bone stock card through and through. The only modified cards I have is a 5450 and some water cooled 480's and 470's.

Admits to modding a 5450 ect.. Do you really think he left the 5870 untouched ?

[Cookiesowns]

I completely agree heh... because that is true about any interaction you may have with any company or establishment. Having personally dealt with the XFX tech(s) in question, I am most confident "NCspecV81" and "zoomee" got what they deserve. Both stories just do not add up lol .. Peace

p.s.



Admits to modding a 5450 ect.. Do you really think he left the 5870 untouched ?

Yes, I believe he left the 5870 untouched. If he modded it, I don't believe he would actually make such a big fuss about it.

At this point, I just think YOU are the one trolling, maybe reimbursed by XFX themselves, thats just my opinion.

I have extremely good experience with EVGA rma/stepup ( USA ), Asus taiwan RMA, and gigabyte taiwan rma especially. 4870 - 5830 as they did not have any left in stock. My oh my, what a huge difference.

[AmdAtiTom420]

Yes, I believe he left the 5870 untouched. If he modded it, I don't believe he would actually make such a big fuss about it.

At this point, I just think YOU are the one trolling, maybe reimbursed by XFX themselves, thats just my opinion.

I have extremely good experience with EVGA rma/stepup ( USA ), Asus taiwan RMA, and gigabyte taiwan rma especially. 4870 - 5830 as they did not have any left in stock. My oh my, what a huge difference.

Yep. that is why everything I own is XFX !

FYI.. wild accusations will get you TROLLwhere.

[prava]

Yep. that is why everything I own is XFX !

FYI.. wild accusations will get you TROLLwhere.

Yea, and it seems you have found that place for the looks of it.

Stop, seriously. I wonder what makes you think you are entitled to call people trolls just because you got the service that you were supposed to.

[AmdAtiTom420]

Yea, and it seems you have found that place for the looks of it.

Stop, seriously. I wonder what makes you think you are entitled to call people trolls just because you got the service that you were supposed to.

Umm.. freedom of speech ? lol..

[STEvil]

freedom to stfu :/

[AmdAtiTom420]

freedom to stfu :/

You have the freedom to make my ignore list.

Peace

edit.. Since when does 'moderator' training include telling people to 'stfu' ? And why isn't that title under your name ?

I am open to conversation. I am not open to, yet another power tripping mod 'laying it down'.

[zsamz_]

You have the freedom to make my ignore list.

Peace

edit.. Since when does 'moderator' training include telling people to 'stfu' ? And why isn't that title under your name ?

I am open to conversation. I am not open to, yet another power tripping mod 'laying it down'.

your kind of freedom of speach= trolling
you deserve to be banned
where is Vapor

[tbone8ty]

yup... will not be buying or recommending xfx anymore.

my HIS 6870 been chugging along great so far

[JoeBar]

I think it's time for this thread to be closed...

[dengyong]

And why isn't that title under your name ?

His title is the color of his name... black = mod - orange = super mod - red = admin