Blackberry Bold 9700 "Failed to obtain IP address" issue figured out

[dinos22]

Hey guys

I started using Blackberry Bold 9700 for work a few months ago and recently stopped being able to connect to WiFi wireless because the damn phone could not get an IP address from any router.

I was about to send it off back for warranty as I just could not find out how to use WiFi again as i used to be able to when i first got the phone and I finally was able to figure out how to get around the stupid problem

Anyways the symptoms are "Failed to obtain IP address"

• Fix is to go to our Manage Connections icon
• Turn off all connections
• Go to Mobile Network Options and turn on Data Services
• Turn on your Wi-Fi connection ONLY (now it will lock onto a network and get an IP address)
• You can now turn on your Mobile Network

done, fixed, figured out

I don't understand why it's so stupid. If you have the mobile network running and turn on Wi-Fi it will fail to obtain IP address ...... beats me and their support doesn't know how to fix this

I hope this helps someone as i couldn't find a fix online just a bunch of people with the same issue.

dinos22

[saaya]

sweet, thx for the headsup!