7d still not working, need help please
ok all.. here goes.
as many of you know i purchased a canon 7D back in mid Jan. and since then nothing has been good.
take what i am about to say for what i say, dont read anything into it, and dont let my experience hinder you buying a 7D, Elisha and others are a perfect example of people who have gotten a good 7D.
Mid Feb after a month of owning my first 7D i got fed up with it's focusing issues and taking pictures that were not soft, but noticeably and blatantly out of focus.
the focus point of the camera, viewable on the LCD or using Canon DPP on your PC would show that the focus point was out of focus and the actual focused object was some place else, be it in front of or behind the subject.
the more pictures i took, the worse it got, as if something mechanical inside the camera was becoming more and more out of adjustment.
it was not the lenses i had either because these were lenses i had used on my Canon 20D, 40D, XTi and XSi and never once had any issues.
So i go into the camera shop and explain this to the store owner and the 3 guys in the store, and even have THEM take some pictures and they admitted things were not right.
so the store owner tried lying to me by telling me he can't RMA it that Canon has to authorize it, which i know for 100% fact is not true, since every other camera store, be it walmart or B&H will RMA a camera.
so i got him to supposedly "talk to the canon rep and authorize the RMA"
upon testing the camera they gave me, which was brand new off the shelf, i saw him grab it, i noticed it wasnt perfect but couldn't tell, in the store, if it was just my hands not being steady. so i took the camera... big mistake i know. i should have said it was not working either and got a different one.
ok, so i keep taking shots and unless i used manual focus they were sometimes ok, and many times not.
I tried to use the Lens Microadjustment within the camera but it didn't work, the microadjustments would never be the same twice.
i could shut off the camera and come back in the morning and it was different.
i could swap lenses recalibrate that lens, then go back to the original and it was off again.
different focus points would also yield VERY different results.
the center point was probably the best even though it was inches, to feet off focus. but the non center focus points would instantly be completely out of focus and un adjustable.
so i call canon, and have them send it to new jersey for repair.
the repair guy returned it to me after 24 hours, meaning probably an hour or two of calibration and testing.
I also sent my 85mm 1.8 and my 50mm 1.8 to verify calibration and test with the camera
i also sent it in because there was a dead pixel on the sensor and have them remap it.
The tech notes on the paperwork i got back said electrical and mechanical adjustments were carried out on the cameras focusing system and sensor.
the 2 lenses said they were adjusted, calibrated and tested.
when i get it back it was immediately noticeably not fixed and in fact it was returned to me in worse shape than what i sent it in.
not only did it not focus properly but they also took the single dead white pixel and not only didnt remap it but they deadened 4 more pixels, the 4 pixels surrounding the original one.
they now show as a white X on every picture.
So,,,, i call canon and am livid, i am mad as hell but remain calm, they have me send it to california.
i write a VERY long note explaining in detail every situation i was experiencing and include a CD with pictures of the bad pictures very clearly circled in red.
after i send the camera off i take my 85mm 1.8 and 50mm 1.8 to the camera store and try them on the display 50D... a few shots look ok,, the others are very clearly not focused right.
ok.. those bastards in New Jersey completely fvcked up my perfectly good working 85mm and 50mm. (i know they are good as they were working perfect on other cameras until the guys in jersey got their hands on them.
I also noticed that not only did they screw up the focusing but there is now dirt/dust inside of the lens elements, and you can believe me those lenses were spotless when i sent them to canon.
after a week of having the camera in their posession they finally, in a matter of a couple of hours have the camera recalibrated,,, supposedly....
So i call them and ask for what was fixed and they said the tech notes said that the original calibration was done incorrectly and that mechanical and electrical adjustments were made to the focusing mechanism and tested good.
I ask if the dead pixels were fixed, and they said they dont see anything about it but if it was on the note i put in the box then the tech's fixed it.
I said no, that doesn't mean they fixed it, i need verification that they fixed it or i refuse to allow you to send it back to me and i want it taken back and fixed and dead pixels remapped or sensor replaced.
again they said if i had it on the note, which i did, they fixed it.
I said listen obviously the guy didnt fix it or it would be in the repair notes, now i need to speak with someone who can verify that it was fixed, and i requested a supervisor since the lady said she had no way to verify anything and that i had to take their word that it was fixed even though they couldn't prove it.... (pretty ballsy of them to expect me to believe that)
the supervisor, Marvin, said he could try to get ahold of someone down in the repair center who could pull it off the shipping line and verify if the pixels were fixed and he would let me know.
that was Noon Monday.
6 o'clock monday i call back, marvin is gone and so are the repair guys. (its 4 o'clock in california mind you)
HE has not called or emailed me like he said he would and the lady on the phone called the repair guys but they had left already.
now why the fvck!! the previous support lady and Marvin the Supervisor both said they couldnt just call down to the repair team while they were there and ask if the camera was fixed properly but this lady at 6 o'clock can???!!!
now i am mad as hell.
Tuesday April 6th, i call and get back to marvin who said he was sorry but no one was getting back to him, i ask why he didnt have the common courtesy to call me and tell me this and he didnt have an answer.
i said it really doesnt matter now because the camera was already shipped out and that if i received it back with either bad focusing, or dead pixels still on it that i was going to go ballistic and seek every action i had at my disposal to make canon replace the camera.
he understood but "couldn't do anything"
Wed April 7th - Camera arrived today and very first thing i noticed was that they didnt "clean it" like i was told they do for every service repair regardless of what the issue was... ok, what ever if they cleaned it all they did was blow some canned air on it.....
i throw on my 85mm... nope... not focusing... throw on my 50mm,,, nope not focusing.... throw on my 30mm ,,,, nope not focusing,
and in fact one shot they are front focusing, next shot its back focusing.
but i am at work and dont have a lot of time to mess around.
I am home now and start messing around taking shots and its just as bad as it was when i sent it to them. i cant microfocus because every shot comes out a little different.
so now i wonder is it the lenses they screwed up or the camera. the fact that no two pictures are front or back focusing the same distance tells me its the camera.
i also go into the bathroom and shut the lights off and take a 10sec exposure.... yup,, those mother fvckers.. the dead pixels are still there,,, the white X that the first guy screwed up along with all the red and blue stuck pixels.... they completely ignored the note i put in the box, they also completely fvcking ignored the CD i put in the box with the pictures of the dead pictures.
Q&A and the testers completely fvcking missed it (dead pixels) and OBVIOUSLY did not test the focusing system properly
now i am done,, i am just done with it and have so many things i would love to say or do with canon and the store owner but i just dont know what to do.
i am truly at a loss, since i got home and messed with the camera i am just sitting here blank.. feeling so angry, but empty.... i just dont know what to do.
guys,, help me please....
the old me would go back to the store like the devil himself and tell the store owner i want a replacement or my money back, that twice canon couldnt fix it and in fact the screwed it up even worse, and then screwed up two perfectly good working lenses... and be very angry about it... that the store owner can either replace the camera and my 50mm lens that i got from him right there on the spot or he can do something, work a deal with me on a different camera.
hell i will switch to a Nikon but that would mean he would have to take back the camera, the 580EX II flash, the extra battery and the 50mm lens and exchange them for the nikon equivilent... and i highly highly doubt he will do that.
please help me out here guys, i can remain as calm as it takes to get what i feel i deserve, i spent $1700 on a camera that appearently canon cant fix.
i spent $100 on a lens that they now have broken
i spent $420 on another lens they now have broken
i truly feel like i am fvcked, that i am going to get the shaft from canon and the store, and i need to know how to deal with this in a manor that gets me what i paid for without having to send EVERYTHING back to canon... AGAIN.....
twice they claimed to fix it, twice they did not, and also broke the focusing on the lenses.....
what course of action do i have to get what i deserve.
Is there anyone at canon i can call and talk to who will get this resolved....
i need help guys...
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Luckly we have 4 others dSLR makers (and two EVIL camera makers). And at least two of them makes full-frames.. which is not bad. 
Originally Posted by Lestat
(quite similar story, only exception is that he was making his living with that thing) In the end he bought D700 I think.. (I guess that he didnt have too much money left and its still better than nothing 
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