Whatz up with OCZ memory RMA???

[Expat GriZ]

Well, I don't want to sound too negative, however it has been 3 weeks since my last correspondence with OCZ over the second set of Blade 7-8-7-20 2000 kit. I had to pm a rep here on Xtreme to get the response that " memory not available" and to "please forward your bank details, purchase receipt", etc. for a full refund. AAAAAaaaaannnnnnndddddd nothing. I've always thought OCZ stood by their products but its been over 12 weeks with no memory, no money....hence the thread.

Anyone else having issues with this memory & OCZ??

I find this very uncharacteristic for OCZ, and hope I'm the only one having issues. Plus, tried to get the 2133 kit but can't seem to find that either.

[overclocking101]

ive never had issues with them ever always been fast for me this is to bad ocz is going downhill

[HDCHOPPER]

I am shure RyderOCZ would respond to you quickly if you posted this on the OCZ site where he can see it ,...

Just have your ticket number to send him and he could give youan update if not handel it himself ..

[Expat GriZ]

When I Pm'd him I was told to contact Nico. He to his word did try and assist me. Very prompt, courtoeus, felt like the OCZ I knew. That was three weeks ago that he passed on all the pertinent info to his collegue. Ticket number has been closed for ages???? Why, matter is not resolved? I was told this is standard practice but what point does it serve if the issue is still at hand? Me with no memory or loot for 12+ weeks??

[Viss]

Same situation here. Send me Blades to OCZ in NL 2 months ago. Was told today by mail case wil be forwarded to new manager. Fingers crossed refund wil be done soon

[BenchZowner]

Don't know what's up with OCZ but they used to be very good especially the RMA dpt / policy.
It's been 1 1/2 year or so that I have a feeling that OCZ is really going downhill.
Get your act together guys.

[HDCHOPPER]

I will ask around and see if i can find out anything for you ...

I know atm every one left & right are takeing vacations and the forum is being restructured a bit ,and I am just a mod ( I don't work for OCZ & can't RMA anything ) but will try to help ...

[Expat GriZ]

I will ask around and see if i can find out anything for you ...

I know atm every one left & right are takeing vacations and the forum is being restructured a bit ,and I am just a mod ( I don't work for OCZ & can't RMA anything ) but will try to help ...

Thanks Dude!! Much appreciated!! Any news is better than nothing.

[RyderOCZ]

You PM'd me? When and where?

[Expat GriZ]

After I Pm'd Tony ( he directed me to you ) and received an "automated response" to give Nico a ring. I'll dig it up for you if you want.

[RyderOCZ]

Ok, so that was when I was out of town.

PM me your RMA number, I will find out what the problem is.

Today is a holiday in the US, I will check tomorrow.

[Expat GriZ]

Ok, so that was when I was out of town.

PM me your RMA number, I will find out what the problem is.

Today is a holiday in the US, I will check tomorrow.

Thank you MR. Ryder!! Funds hit the account. Belated Birthday greetings as well & hopefully you didn't eat too much turkey.


Thanks again and regards,

GriZ

[franklin5252]

Yes i had to do a rma not long ago it took them like a month before i got mine back.

[Hglazm]

Last time I RMA'd a pair of RAM it took a week, but thats because they shipped it from taiwan >.>

[Leeghoofd]

Same issue here : I got this as reply to my Blade kit

We have received your memory kit.

It may be some time before we are able to replace you with another Blade memory kit. We could replace you with a different type of memory kit, or with a different product, such as a solid state drive. Which would you prefer?

I rather prefer either a new Blade kit or a refund... not interested in non enthousiast ram...

[Leeghoofd]

Got a good mail today, thanks OCZ for the quick solution. Now that's what I call service

[HDCHOPPER]

Good to hear Leeghoofd