Wow $90 after shipping is like ~$100 for me, thx but no thx i can't afford another block now
We have just uncovered an interference issue with Gigabyte boards socket 1366, X58 chipset; the model numbers are: GA-EX58-EXTREME, GA-EX58-UD3R GA-EX58-UD3R-SLI, GA-EX58-UD4P and GA-EX58-UD5.
All these boards feature a group of caps located flush with the CPU socket (left hand side , between socket and I/O ports).
The edge of the Apogee XT copper base plate is slightly interfering with these caps by a few tenth of a millimeter. This may prevent proper installation, and could cause damage to the board.
OTHER MAKES AND MODELS:
In the best of our knowledge, the issue is STRICTLY limited to the above mentioned Gigabyte models, and does not affect ANY other models or brands on the market at this time.
We are in the process of implementing a fix for this, consisting in adding a chamfer to the Apogee XT base plate that will provide sufficient clearance for these caps. Validation of the solution will be finalized by Monday October 12th. All Apogee XT blocks will subsequently receive the revision.
Early adopters of the Apogee XT and owners of the Gigabyte boards are advised of the following:
While it has been reported to us that it is possible to carefully mount the block by gently nudging the caps to the left while mating the block to the CPU, we do not recommend using the Apogee XT with these boards until a revision to the base plate has been implemented.
Users can either return their block to the point of purchase for a full refund, or send us back their block directly for an immediate revision. All efforts will be made to maintain a turnaround time of 24 hours.
Please contact Michelle@swiftech.com if you have the above issue.
We do apologize for the inconvenience.
[EDIT] *******10-13-09 UPDATE******
The final technical bulletin has now been published on the Apogee XT product page.
Last edited by gabe; 10-13-2009 at 02:35 PM.
Nice work gabe. A great looking new block and the usual customer support. Good on'ya swiftech!
Just put my BNIB GTZ up for sale in my local forums
this block sure looks good
@ gabe: i'm really interested (right now i own a GTZ 775 :p)
but i've an important question: what about the back-socket compatibility? i mean this (eVGA P55 FTW)
ps. someone can tell me if i can find the block in the UK?
Last edited by KURTZ; 10-09-2009 at 02:51 AM.
OBSIDIAN 800D, ASRock P67 Professional, Intel 2600K [UNLOCKED] watercooled by Ybris Black Sun (HWLabs Black Ice SR1-360 w/Nanoxia 2K, Swiftech MCP655 + Res XSPC), 4GB KINGSTON LoVo, SSD 128GB Crucial RealSSD C300, HDD Seagate Barracuda 250GB/500GB, Corsair HX 750w, nVidia 260 GTX XFX Black Edition, X-FI Xtreme Gamer
I live in Norway so it will cost a fortune to return it !
Is it anyway to fix this myself ? File away the affected area ? Will the performance of the block be degraded then ?
Another question regarding the mounting - mount it as stated in the manual both on atx / btx mainboards ?
Last edited by Main; 10-09-2009 at 05:27 AM.
I have GB x58 EXtreme as well. Same issue occurs with vertical mount of HK waterblock. Vapor found if you nudge caps out of way, which I did for a while, it works...but I got tired of having to do that playing with different tims....so 3 minutes with a file, just rounded/flattened that one square edge, no more problems. Also with my finger had gently but permanently nudged the caps over by probably 0.1 or 0.2 mm as well.
If its the same issue as heatkiller, Ill be filing mine down. I appreciate Swiftechs great customer support...but my laziness for returning items knows no bounds.
If all your doing is rounding one edge, your obviously not going to affect the performance of the block, unless somehow you managed to make it leak/damage it, though dont see how if similar to HK issue.
It is this interfering edge on HK, that I rounded/flattened. NOTE: I am not suggesting anyone else do this, especially since Gabe is going to take care of it.
BTW...any chance of seeing a pic or description of swiftech base change...ie, is the edge simply being rounded/flattened?
Seems Gigabyte's caps causing issues again.
Its great you guys found that quickly and are adjusting the block to fit properly. Great job as usual Gabe.
Send an e-mail to Michelle and explain your situation, they may very well work out something for you.
"Cast off your fear. Look forward. Never stand still, retreat and you will age. Hesitate and you will die. SHOUT! My name is…"
XS forums bring people together !
Does the Apogee XT have better flow rates than a Heatkiller 3.0?
It's between the two of them for me. While the XT performs better by about 1c...heatkiller looks better and can perform the same with silicon grease so it really comes down to flow rates
Would be nice to get one of these including in the october roundup (hint, hint Sir Gabe :p)
Those are really small pins and the thing looks like a work of art!!
I'm waiting for comparisons on different systems
Ya know, things like Dual RAD vs Quad rad, big pump vs small pump.
We have been working double time on this issue in the past 24 hours. For the record, when we designed our block, we used Intel official specifications (362033_362033_Nehalem_EP_EMTS_Ver1.52). If there are any revisions to this document affecting the keep-out zone, I am not aware of them.
The keep-out zone around the socket specifies that NO COMPONENTS SHOULD EXCEED 7MM IN HEIGHT ABOVE BOARD.
Knowing that the CPU IHS is 7.8mm above board, this obviously makes sense.
Gigabyte capacitors have been measured at 8.6mm above board. So they clearly are in violation of Intel specs. Now, are they the only ones? No Sirree.. Measured the caps on an Asus board, and the height is comprised between 8.7 and 8.8mm above board. The big difference between the Asus and the gigabyte boards is that Asus in their infinite wisdom, chose to place these caps far away enough from the socket so that they don't interfere with extra large heatsinks.
Note: any Intel rep reading this, welcome to comment or PM me.
/Rant on: So now, I am seriously frustrated because we have to revise several hundred base plates. Where are we going if M/B manufacturers don't respect Intel specs???? What's even more frustrating, is that I understand that [another] waterblock manufacturer is suffering the same pligh, but didn't do anything about it, forcing consummers to install their product in a less than optimal configuration.. /Rant off
Anyways, as far as you are concerned, this is what we'll do: send you a replacement plate without you having to return the "bad" one. Please contact email@example.com to give her your address.
just email Michelle@swiftech.com, and we'll send you a replacement plate next week. However, since you are in the US, we will ask for your original plate back ;-)
Warning: the above discussion and information is subject to change, until final validation.
That is great news Gabe. It is nice to see that you are taking care of this issue. That is issue was discovered with HK's blocks and we haven't heard anything from them on it. We all know how great reference designs are with the GTX200 series.
Thanks again Gabe.
Today I also learnt a new lesson - Swiftech's customer policy is like their products I know - excellent !!!
Have a nice weekend ! ( that goes to all here for that matter )
Edit: I had this question about how to mount the GTZ / XT in BTX cases ; is this correct or what :