So we all know that all the manufactures had to recall their Elpida based 2000Mhz ram. I had some of the GT 200Mhz ram that went bad and I sent those in and received new ones in their place. This was done right before the recall was announced. Sure enough the second set went bad, so I set up a second RMA and was told I had three options:
1. Refund if you have your original invoice.
2. Replace the GTs with another set of Hyper based GTs, hand screened and tested before shipping.
3. Replacement with this part, a 12GB set of 1600s
The GT's were not in stock nor did they have any idea when they would be receiving the new ones, so that was not an option. The 12Gb's was not an option since I was using the Blood Rage at the time and I wanted high performance ram, hence is why I bought the GT's in the first place. So that left me with getting a refund with the hope that I would be able to buy some new high performance ram. This all started in June with the first RMA. The second RMA for the refund was issued on July 28th after it was approved by the customer support manager. They received my ram on August 4th (Tuesday) and I was told that the check was sent the following Friday and to expect it within 10-14 days. So I waited and nothing came. I called a second time and was told that yes it had been sent. Two weeks later still nothing and we are into September, no ram, no money. I called and was told they would check into it and call me back. That was on a Friday and I gave it till the following Tuesday and still nothing. So I sent an email to the customer service manager that had approved it and after 3 days, still no response, so I sent another. I finally called again yesterday and finally someone was willing to help me. The young lady stated she would check into it and call me back, which she did. However, she was going to have to wait for a response back from accounting, so she would need to call me back again. End of the day and no second call. So I call today and get the same lady, she states that she sent me an email and then when she checks to see if it got sent finds that for whatever reason the email did not actually get sent. Ok, so she checks into the situation and finally comes back telling me that I should receive my check by Thursday or Friday. When I asked why I was told that it had already been sent, she responded that they were waiting to see if that they would get the new ram in rather than giving me a refund. Seriously? I have been waiting a month and a half for a check, had been told it had already been sent and now I am being told it never got sent because they were hoping to get new ram in so they wouldn't have to do the refund. Really? Then she tells me that the ram has been discontinued and that is why they are giving me a refund. Really, I guess what Newegg has in stock is vaporware, not that I would want it at this point.
So to recap, I have been waiting on a refund on memory that had failed twice, had known issues for several months and then finally acknowledged by the industry to be bad chips, was told a check had been mailed already, when in fact it hadn't been because Corsair didn't want to do the refund even though they had already told me they would. Oh, and the icing on the cake is that the rep told me they are no longer selling the ram, so they would do the refund. And I still have never heard back from the customer service manager regarding my two emails.
I have never had such a run around as I have had with Corsair. So, to all the reps and Corsair fans, why would I ever want to buy Corsair again? Why? My main setup has been down for the most part of two months because of this issue, two months. And the response I get from Corsair is "Oops, were sorry, but we were hoping not to have to do the refund". Seriously, this is what Corsair calls service from a " worldwide leader in high-performance computer memory". Just not "worldwide leader in customer service".
I don't expect to hear from any of the reps much less the customer service manager that never returned my emails. Hopefully I will receive my check on Friday as promised and I will just move on without looking back. This serves as a warning to anyone looking at Corsair and care about customer service, because from my experience Corsair does not.
Yes, Yellowbeard, a tall rough man with a big yellow beard
Originally Posted by Utnorris
1240mhz@2.02v 
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