I bought some scythe s-flex 120mm fans from Sidewinder a few weeks ago. I recently put together a new water cooled build in a cosmos s and found one of the new fans to be not working right out of the box. I messed with the wires/plug but the fan was totally dead. I sent an email to Gary at Sidewinder asking if I was elligible for a rma or exchange, thinking I would be sending the bad fan to him and receiving one back as soon as he got it.

To my surprise, Gary just sent me a new fan without having me send the old one back. Now that's what I call customer service.

More etailers should be so fast to help their customers out like that.

Thanks again Sidewinder Computers.