Originally Posted by
Herc130
I've had 15 or so orders through PPC. Think I just broke $3,000 from them. I have heard many times if you ever have problems, they are not so good with correcting it and generally come at it like you're lieing or you are too dumb and the mistake is actually on your end. You'll have to prove it from the standpoint of you already being guilty.
Through all of my orders till recently, I didn't really have any problems. First problem was, I ordered a couple poly T's that are @ $1.99 and they sent me delrin T-blocks that are @ $4.99 instead. It even passed their double check-off procedure, the packing slip read "Polypropylene "T" Fitting 1/2" and was checked off twice, yet what I got were Danger Den delrin T-blocks. I actually really wanted the poly T's as the delrin T-blocks are too bulky for my needs, however I did not pursue it. But so much for the double check-off method being fool proof .
I am sure (after just dealing with the customer support) that if I did email them telling them of the problem, they would have required me to take a picture of the T's , because obviously I don't know the difference between a poly T and a delrin T block, as well as scan and email them back the packing slip that they just sent me that I guess they don't keep a record of. We all can easily take digital pictures and do scan's right? Luckily for me, yes I can.
Now I ordered a case. It was missing a part. I emailed them back stating it was missing a part. I was expecting a ' sorry, we'll get it to you right away'. What I got was a 'we emailed the manufacturer to let them know..' I am sorry, but that is just passing the buck. And actually, I didn't get to that point till 3 emails of 'yes I have checked the box to make sure I didn't just not see it' . I gave it a day for it to develop to see if I got updates to the problem being corrected. I did not, so I started requesting RMA since they have a 3 day after recieveing shipment before no RMA clause. After 3 or 4 emails asking for RMA, they finally came back with them getting me the part out of other boxes in the wharehouse along with a comment of all the other boxes had the part (so why doesn't yours......was the implied statement I got). I also get the feeling that if I did not pursue it, I would have been left holding the bag or waiting weeks to receive the part from the manufacturer assuming that happens at all, before I can actually start using the case I ordered from their store. That is not a good feeling.
Durring that time, I also had another order of many many different PSU pins since I plan on resleeving about 6 or 8 different builds I had. The order was shipped out to me, no indications of any problems. I check and count off all my pins and I am short 280 PSU female main connector pins and 20 pins for something else. Email em, have to email the shipping slip they gave me. About 3 or 4 emails later, I finally get a 'we don't carry that many pins and are out of stock and sourcing new manufacturer for it'. I have that order canceled an got refunded. Thing is, that was shipped to me as if itwas complete. There ws no indication from them anything was amiss. If I didn't mention anything, no doubt I would have been stuck holding the bag.
I will say that through all of my other transactions with them, I had no problems. And that the problems I did have were eventually taken cared of. However, I will not be doing bussiness with them again. They will litterlly have to be the last place selling what I want for me to order there again and I would have to really want it. I do not need more headaches added on to the head ache of an incorrect/missing parts order. I do not need someone passing the buck, I need solutions fromt the source I am dealing with. The missing part for the case was maybe a $15 part. I have spent @$3,000, do you think they could have given me the benefit of the doubt and just said 'parts on the way, sorry about that' instead of playing 101 question games with me? Congratulations, there may be people out there that might try to play tricks into getting that $15 part for free, but I was not one of those people, but I was a potential customer that might have spent $1000s more $$ at the store on future orders.
Reply With Quote
)
" That's awesome.
. I would order again, it would just be nice if they could learn from their mistakes but it doesn't seem like thats going to happen when people get attacked when they post a negative experience or threads get pulled.
I think quite a few of us have issues. How does it feel to walk on water?
Bookmarks