Performance PCs

[Economist]

Hi

I read somewhere that these guys are moving location and that people orders are being delayed due to the relocation?

Is that still the case?

Since I tried the number on there website and its not working.

[Movieman]

Hi

I read somewhere that these guys are moving location and that people orders are being delayed due to the relocation?

Is that still the case?

Since I tried the number on there website and its not working.

Placed a small order last Thursday and it arrived Saturday
Florida to NH by USPS Priority

[SNiiPE_DoGG]

The move is over and they are shipping at a regular pace now

[DarthBeavis]

they respond faster to emails

[MomijiTMO]

Yeah lol, move was a month ago?

[millertime359]

yep, just placed an order this weekend and wass shipped Monday. You are fine

[Martinm210]

I placed an order Last Monday and it was here within the week.

They seem good on service from the few orders I've made, just a bit expensive on shipping on small orders.

[dsumanik]

I order stuff from them all the time, i didn't even know they moved, my orders have been coming faster than usual lately.

[Sadasius]

Placed an order Friday and was shipped the same day. So everything seems okay to me.

[shazza]

I got the wrong piece on a small order I made ... I had two people emailing me within minutes of me bringing it to their attention yesterday. Even though the item was out of stock, and I told them not to worry about it, they somehow found one and got it out the same day.

[Sadasius]

I got the wrong piece on a small order I made ... I had two people emailing me within minutes of me bringing it to their attention yesterday. Even though the item was out of stock, and I told them not to worry about it, they somehow found one and got it out the same day.

Just don't sniff it ....They have pulled things from their butts before when out of stock!

[Brodholm]

I ordered during the move. From USA to Sweden it only took 5 days. Placed the order on Thursday and received it on Tuesday. so

[tamu80]

I got the wrong piece on a small order I made ... I had two people emailing me within minutes of me bringing it to their attention yesterday. Even though the item was out of stock, and I told them not to worry about it, they somehow found one and got it out the same day.

I agree with shazza...these guys jump throough hoops to make you happy...I got a wrong part and they paid the shipping back to them..no questions asked

[hlonipha]

order friday got it on monday really good people!!!!!

[quattro_]

ordered yesterday morning and was shipped same day .

[Zack.]

I think it's clear that the move is over

[iceredwing]

I have had quite the opposite experience when it comes to this company.

I purchased compression fittings from them 1/2" ID 5/8" OD bitspower, they sent me 3/8" ID and 5/8" OD fittings.
I informed them of the error, and they basically implied that I must have made an error on my tubing sizes since they double check the orders before they ship it out.

They weren't willing to cover shipping for the return so I had to pay the return shipping and just requested a refund for the attitude I was given when I informed them of the error. I believe this was about 70+ dollars worth of compression fittings.


I also made a recent purchase from them for 16 ft. of tubing. They charged me 6 lb for UPS shipping (which states it on the receipt) which amounted to roughly 14.00 to ship the tubing. Against my better judgement I proceeded with the order, since customer support stated it is an accurate estimate based on the the shipping material & box.

The following day after the order I get the tracking from UPS stating that the total weight of the shipment was only 1.9 lbs and that the actual cost to ship it was $8.39 . i contacted customer support and they refunded me the difference (because they verified that they overcharged). I then get an accidental e-mail from James Davis stating "Waste of Time" on the customer status and "Bad Customer" on customer comments.

My guess was he intended to put a note on my account with those statements for future orders on my end, I guess he made an error and accidently e-mailed that to me. 1 hour later I get a call from someone at Performance-PCs apologizing about the comments made and that it was an error. Which was obviously a lie since the e-mail James sent contained my order number & my customer number as well

Perhaps I am old fashioned, but I prefer companies to be truthful about what they are charging me :P


Wish sidewinder computers had the specific tubing I needed, I have had nothing but pleasant experiences dealing with them.

[Economist]

Thanks guys for feedback.

[YMAA]

Accidentally ordered the wrong size barbs and before the order shipped called them to have the order changed. Talked to a nice old lady and the order was changed without a problem. I haven't ordered anything from them in months, but when I was buying the WC parts from them they did seem a little slow on shipping.

[quattro_]

I then get an accidental e-mail from James Davis stating "Waste of Time" on the customer status and "Bad Customer" on customer comments.

My guess was he intended to put a note on my account with those statements for future orders on my end, I guess he made an error and accidently e-mailed that to me. 1 hour later I get a call from someone at Performance-PCs apologizing about the comments made and that it was an error. Which was obviously a lie since the e-mail James sent contained my order number & my customer number as well

im speechless

[DarthBeavis]

I have had quite the opposite experience when it comes to this company.

I purchased compression fittings from them 1/2" ID 5/8" OD bitspower, they sent me 3/8" ID and 5/8" OD fittings.
I informed them of the error, and they basically implied that I must have made an error on my tubing sizes since they double check the orders before they ship it out.

They weren't willing to cover shipping for the return so I had to pay the return shipping and just requested a refund for the attitude I was given when I informed them of the error. I believe this was about 70+ dollars worth of compression fittings.


I also made a recent purchase from them for 16 ft. of tubing. They charged me 6 lb for UPS shipping (which states it on the receipt) which amounted to roughly 14.00 to ship the tubing. Against my better judgement I proceeded with the order, since customer support stated it is an accurate estimate based on the the shipping material & box.

The following day after the order I get the tracking from UPS stating that the total weight of the shipment was only 1.9 lbs and that the actual cost to ship it was $8.39 . i contacted customer support and they refunded me the difference (because they verified that they overcharged). I then get an accidental e-mail from James Davis stating "Waste of Time" on the customer status and "Bad Customer" on customer comments.

My guess was he intended to put a note on my account with those statements for future orders on my end, I guess he made an error and accidently e-mailed that to me. 1 hour later I get a call from someone at Performance-PCs apologizing about the comments made and that it was an error. Which was obviously a lie since the e-mail James sent contained my order number & my customer number as well

Perhaps I am old fashioned, but I prefer companies to be truthful about what they are charging me :P


Wish sidewinder computers had the specific tubing I needed, I have had nothing but pleasant experiences dealing with them.

Pursue the issue with Hank.

[Baleful]

I have had quite the opposite experience when it comes to this company.

I purchased compression fittings from them 1/2" ID 5/8" OD bitspower, they sent me 3/8" ID and 5/8" OD fittings.
I informed them of the error, and they basically implied that I must have made an error on my tubing sizes since they double check the orders before they ship it out.

They weren't willing to cover shipping for the return so I had to pay the return shipping and just requested a refund for the attitude I was given when I informed them of the error. I believe this was about 70+ dollars worth of compression fittings.


I also made a recent purchase from them for 16 ft. of tubing. They charged me 6 lb for UPS shipping (which states it on the receipt) which amounted to roughly 14.00 to ship the tubing. Against my better judgement I proceeded with the order, since customer support stated it is an accurate estimate based on the the shipping material & box.

The following day after the order I get the tracking from UPS stating that the total weight of the shipment was only 1.9 lbs and that the actual cost to ship it was $8.39 . i contacted customer support and they refunded me the difference (because they verified that they overcharged). I then get an accidental e-mail from James Davis stating "Waste of Time" on the customer status and "Bad Customer" on customer comments.

My guess was he intended to put a note on my account with those statements for future orders on my end, I guess he made an error and accidently e-mailed that to me. 1 hour later I get a call from someone at Performance-PCs apologizing about the comments made and that it was an error. Which was obviously a lie since the e-mail James sent contained my order number & my customer number as well

Perhaps I am old fashioned, but I prefer companies to be truthful about what they are charging me :P


Wish sidewinder computers had the specific tubing I needed, I have had nothing but pleasant experiences dealing with them.

So Hank DOES have a black ball list

Way to conduct business Hanky panky. Good job.

[kinghong1970]

sadly, behavior of an employee reflects on the company...

what James D did was absolutely unprofessional...
i'd fire his ass in an instant for making such mistakes.

but then again, i also recall, working in retail when i was a young kid, we all have those moments...

"yes sir, customer is always right..."
"sorry sir,"
"thank you very much..."

/customer leaves...



yes, send a copy of the e-mail to Hank... this issue needs to be brought to his attention.
how Hank responds, will determine his integrity...

[SNiiPE_DoGG]

issues between a customer and retailer are never clear cut.... I would like to know how you worded your emails with PPCs iceredwing. Something tells me that you wrote an "angry" email to them about the incorrect fittings and the shipping mischarge or else you would not have received a response like that.

[DarthBeavis]

I own a small business and we no further service clients often. We also have made mistakes and would listen to a rational customer and apologize if need be. If you receive less than acceptable customer support from a company you should pursue it with the supervisor or in this case owner.

Baleful, go ask Gary at Sidewinders if he would refuse to do business with a pain in the A customer (not saying iceredwing would fall into this category or not as that is not my place). This is the US and A. Here businesses have a right to refuse to serve unless the customer is a black female lesbian in a wheelchair with dyslexia and a mild crack addition.