I am trying to troubleshoot my dads PC from 800 miles away. It is normally an open and closed case...but not tonight. He ran Spybot S&D and found 360+ spywarez and he ran avast and found 69 viruses
Here is the problem. Via DOS, he can ping any server in the world. IE and e-mail cannot connect to the internet. He gets the following Errors: 10013 and 12039.
Does anyone know a fix for this? he can't find his XP install disk either...any help would be appreciated.
I searched the net and found what they mean...but couldn't find a fix that didn't require downloading something
thanks in advance.
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