I am such a dumbo

[zakelwe]

We've all heard silly stories about people ringing tech support lines, I should know I worked on one for 5 years. We once had a guy who thought you could add a card by taking the case off and propping it up inside anywhere, no kidding....

So here's me today on the phone to tech support

I have a problem with my ISP. I keep uploading files through FTP and they transfer fine but when I try to see BIGBOOBIES.JPG through the internet I keep getting the standard HTTP 404 Page not Found Error. It's driving me nuts because I can see some old files so I know the ISP web server is up but I can't get my fill of some pictures of our feathered seabird friends nesting and flying. So I ring tech support to find out what they have done wrong.

Talk to the bloke, he can see my old pictures but not the new ones just like me. So he looks on the server and none of the files are there. Weird. He starts doing some investigation but while he is doing this I notice my FTP client is pointing at my old ISP I left recently. Yep, I've been merrily uploading my files to the wrong ISP for the last couple of days

So he comes back to talking to me. Well, I can't admit I have been such a fool but he's never going to guess the real solution so I start making it up on the fly. I suddenly say " Hold on, I have an idea, I think the FTP software is sending the information but it is not saving, it must be a parameter somewhere, let me have a look" I then pretend to try some things before saying " that should fix it!"

Hey, and it did.

What a bloody hero, and the techie was relieved he could close the ticket without having done anything.

I just hope he's not an XS member or I will now be rumbled.

Got any good stories?

Regards

Andy

[Zytek_Fan]

Shoulda chatted with him for a while.

[Ugly n Grey]

HAHAHAHAH Andy, great story. I've done some stupid things. The worst one ever was when I was chief IT guy at a national company, I told the telephone guy that in order to earn his salary, he was to review all phone numbers that had not sent or received a call in the last six months and have them cancelled. I mean we're talking many thousands a month in savings, certainly enough to pay this guys salary.

As it turns out, I fire him anyhow because he's really bad at his job and sleeps in his office. In the meantime, the disconnection order goes through that I had approved. Well, one of the numbers on the list was the main billing number and the main billing number NEVER sends or receives a call. Guess what happens when you cancel your main billing number? Yeah, no phones at all. CEO walks into my office "So what's going on with the phones?" . In the meantime telco had got back to me and explained what happened. I just said "must be a glitch on Bell's side or cut fibre cable" I mean I'm literally grasping at straws to explain this situation. I said "they're saying five hours for repair" (what they really said was it might be a week to sort all this out)So he chews me out about the lack of contingency planning (which he rejected previously because of cost anyhow). As soon as he leaves, I get on the phone with a Bell Canada board member who calls the President of Bell who in turn calls some engineer somewhere and turns my phones back on. Four hours with no phones at a big corporation and I signed the order.

I think I pooped out a couple square bricks.
Duh....

[Movieman]

HAHAHAHAH Andy, great story. I've done some stupid things. The worst one ever was when I was chief IT guy at a national company, I told the telephone guy that in order to earn his salary, he was to review all phone numbers that had not sent or received a call in the last six months and have them cancelled. I mean we're talking many thousands a month in savings, certainly enough to pay this guys salary.

As it turns out, I fire him anyhow because he's really bad at his job and sleeps in his office. In the meantime, the disconnection order goes through that I had approved. Well, one of the numbers on the list was the main billing number and the main billing number NEVER sends or receives a call. Guess what happens when you cancel your main billing number? Yeah, no phones at all. CEO walks into my office "So what's going on with the phones?" . In the meantime telco had got back to me and explained what happened. I just said "must be a glitch on Bell's side or cut fibre cable" I mean I'm literally grasping at straws to explain this situation. I said "they're saying five hours for repair" (what they really said was it might be a week to sort all this out)So he chews me out about the lack of contingency planning (which he rejected previously because of cost anyhow). As soon as he leaves, I get on the phone with a Bell Canada board member who calls the President of Bell who in turn calls some engineer somewhere and turns my phones back on. Four hours with no phones at a big corporation and I signed the order.

I think I pooped out a couple square bricks.
Duh....

Now can you send over some wet wipes so I can clean the coffee off of my monitor?

[K404]

Dave, you're losing too much coffee that way!!

Work related stories....many.

Stories I feel able to tell on a public, suitable-for-all forum....few-to-none.

[Fujimitsu]

So he chews me out about the lack of contingency planning (which he rejected previously because of cost anyhow).

This is my favorite part.... it's so true.

[Polizei]

Four hours with no phones at a big corporation and I signed the order.

I think I pooped out a couple square bricks.
Duh....

Safe to say your name was "Mud" for a while, huh?

[zakelwe]

Now I know why Grey has Grey in his name, it's coz of his hair colour after that epsiode !

Regards

Andy

[HuffPCair]

Hey that was me that helped you!!!

[RAW-Raptor22]

lol what?

No way....

Haha...

I wonder what happened to UnG and Fujimitsu... both good guys...

[HuffPCair]

No it wasnt really me I just wanted to see if someone would be suprised haha Im bored tonight obviously

[Kingcarcas]

I've had two recently....i try to reset everything before i have to call Time Warner and i'm pretty condifent in it being them and not us where the problem is.......luckily i'm not rude on the phone.

First time the modem was in standby, DOH! I didn't push the button so either it does from time to time on its own or someone pushed the button.....i apologized to the guy even, what a dummy...
Second time our phone wasn't working, tried a different phone, check, unplugged modem, check, took out battery, check, tried different phone cord, check........nada...
Well it turns out it was plugged into "Line 2" on the back of the modem I simply feel the back of it and plug the cord in, didn't even realize it has two phone ports on the back because i guess you can have 2 lines and i had to plug in to line 1 obviously...my mom made that call, i don't even know if she told them "my son said he went through all the basic stuff and it still didn't work" lol