I couple of months my trustworthy Cellshock 2x1GB PC 8000-c4 kit started to act up. The mobo posted fine at 1.8 while the sticks where new, but after I updated the bios on my P5B-DLX a couple of months ago the mobo simply would not post with the ram at 1.8v. No biggie for me I just went and got a cheap stick of ram to boot the mobo and change the voltage to 2.15. That was only the start of problems
First the comp started crashing, leaving a Zonealarm BSOD error. I replaced the firewall with Comodo and I was fine for a couple of more weeks but then I started noticing glitches in my uncompressed video files. I ran memtest for a couple of hours but apparently it wasn't long enough because later on one of the sticks died all of a sudden. It wouldn't even post at 2.25v cas 5-5-5-15 533MHz.
Now to the point of this thread!
The support from Cellshock was fine in the beginning as long as I only had questions regarding troubleshooting and speculation whether the ram was faulty or not. I could get a reply within hours after sending the email. But as soon as I declare the ram dead and request an RMA the replies stop coming. It has officially been 1 month since I last heard from them. I forwarded the mail 2 weeks ago again to make sure it was delivered. Is it regular company policy to have the customer wait 1month+ to even get started with the RMA process? Maybe I should move up in the company hierarchy to ask the boss. Unfortunately I have no idea who to contact.
This is very disappointing support for a product that cost me 400€ 13 months ago.
yea right...Originally Posted by The Cellshock support person