Best company's to RMA with?

[Exahertz]

So im sure at one point you all have wondered what company's are the best to RMA with.

Well thanks to everyone helping out and posting their coments here I have put together this chart! based on what i determine to be a rating of either Great, Good, Moderate or Poor i have come to a percentage rating of a companys performance in warranty service. Please Keep Those Rating Coming! The more ratings there are, the more acurate this chart will become!

[Deux]

EVGA and Crucial are both good, Saphire was great for me. Asus is supposed to be a pain.

[zanzabar]

asus was good when i did it i just had to drive down there and swap it, but mailing is supposed to be a pain

[ReverendMaynard]

BFG are awesome. EVGA and Crucial as well.

[darkorb]

XFX is good

[eToh]

Ocz definately one of the best.

[yonton228]

Ocz definately one of the best.

No doubt about it!




-yonton228/timmy

[Volkswagen]

G.Skill 3 days to get my new ram after they they received mine old ram

Corsair 4 days

Asus bout a week

[Maxfly]

excellent-crucial,gskill,logitech,corsair,ocz,evga,antec

so so-bfg,msi

terrible-pny,creative labs,apacer,asus

[TheMysticWizard]

I had good luck with Leadtek and Seagate.

Seagate was no questions asked. I sent in the dead drive with no receipt or anything (just needed the serial) and they sent me a refurb which worked fine for over a year until I sold it. This was a number of years ago though.

Leadtek asked me for a receipt when I tried to RMA my GeForce 6600 gt, I sent them the Paypal receipt from when I paid for it (I had bought it on ebay) and they accepted it and RMA'd my card. It took about 2 weeks once I sent my card in. I then had the replacement die 6 months later (I overvolted it and killed it actually) and they sent me a 7600 gs to replace it, no questions asked this time. Big thumbs up from me for Leadtek. Not only did the accept the card I bought on eBay, they accepted the replacement I killed and gave me an upgrade too.

Bad news with ASUS. They sent me a bad board to replace the one I RMA'd and it took them nearly 2 weeks to do so. Then it was another 2 weeks and they sent me a beat up board... but it works so far.

As for Crucial... I just had to RMA my Ballistix 8500's. I sent them in overnight on Monday (They received them Tuesday Morning)... so I'm expecting to hear from them or receive my replacement soon. Getting an RMA number was no big deal, I spent about 20 minutes on the phone to get the RMA number.

[trowakage]

OCZ is EXCELLENT for RMAing, my Platinum TCCD kit was well over 3 years old, and when one stick went dead, I sent it in and got a brand new replacement kit (they had to search pretty hard to get me another TCCD kit, but they did it).

Had a bad experience with Westerns Digital's "express RMA", where they send you the replacement before they receive your defective one (you have to give them your CC as backup). They lost my return, and I had to call them and provide the shipping receipt (luckily I sent it tracked) or else they'd have charged my CC.

[Exahertz]

Had a bad experience with Westerns Digital's "express RMA", where they send you the replacement before they receive your defective one (you have to give them your CC as backup). They lost my return, and I had to call them and provide the shipping receipt (luckily I sent it tracked) or else they'd have charged my CC.

They didnt ask for the origional receipt? That makes me feel a lot better about buying off of ebay!

[Volkswagen]

just to add logitech and antec!

Antec sends replacement parts with no questions asked just kinda tell them what u need and 2 days later its there logitech let me keep my old MX700 mouse and keyboard combo and sent me a replacement same with some speakers I had

[Den Leiw]

G.Skill Europe (probably same for US)

They don't need original package nor any invoice and it is extremely fast

Sent it on Friday, it arrived Tuesday. They tested it on the next day and confirmed my RAM was defective and sent it using Express shipping so it arrived Friday. Wow never seen that before.


HIS = Worst company ever. RMA = 5 MONTHS YES 5 MONTHS
I had to send it to Taiwan, and used tracking option and it arrived after 3 weeks. They said it arrived after two months... Then I don't know what took them to need 3 months to send it back. Won't purchase from them anymore that's for sure.

[Nick04263]

I prefer the companies whose products are so solid that you never need to RMA any units. Seriously thought, I have sent products back to about every company listed so far and I can't complain about any of them.

[ReverendMaynard]

I prefer the companies whose products are so solid that you never need to RMA any units.

The law of averages is a killer. When dropping good coin on ANYthing, RMA service should be a huge deal breaker.

[Daveb2012]

BFG is the worst company I have ever had to deal with, so many rude employees, I was lied to by a supervisor, you wait 45mins on the phone to talk with any human, get transfered around, none of the employees know any thing, they are terrible.

[Daveb2012]

also, i think OCZ is the best when it comes to RMA/customer service.

[Sparky]

G.Skill is good, zero problems with Crucial, Asus isn't too bad from my experience (as long as you call, they don't respond to emails too well). Logitech is great too.

[trowakage]

Yeah, they just needed your drive to be under warranty. The catch is, the warranty is longer attached to when you bought the drive, it's attached to when the drive was made.

So the new drive I got had an expiration that was earlier than the one I sent them. And since I got my drive off eBay lol, I didn't have the necessary documentation to get the warranty updated.

They didnt ask for the origional receipt? That makes me feel a lot better about buying off of ebay!

[eToh]

Has anyone dealt with MSI ?

[BLHealthy4life]

I recently had an expereince with Asus RMA'ing a P5K Deluxe.

It was easy as heck.

I called and got a RMA number. No questions asked. I was emailed instructions on where to shipping and labeling and off the board went that day to Asus.

Once I confirmed through USPS that the board was delivered, I called Asus to make sure that they have the board in their system...it was processed right away.

3-4 days later I received an email informing me that the replacement board had been shipped along with tracking info.

Process was within the 10 day period that Asus claims.

Board arrived safely and packaged well.

[Maxfly]

Has anyone dealt with MSI ?

ive never personally dealt with msi but a friend of mine sent them a dead x1900xt 512.they replaced it with a brand new 8800gts 320.it took about 4 weeks from start to finish but he was very happy with the upgrade!

id just like to reaffirm my trust in oczs cs.
ive a ocz memory cooler that has a bad fan.blades scrape against the fan casing.so i started a rma request sunday night,offering to replace just the fans rather than the entire cooler.this is the email response i just recieved.

Add your return shipping address as a comment to this ticket and scream "OCZ Rocks!" as loud as you can. I'll send you a new XTC Cooler and some complementary OCZ goodies instead of having you worry about fixing the fan on your existing unit. -------------------------------------------------------Status changed by: Sean Sinha

doesnt get any better than that!

[BOBDOLER]

MSI literally DOESN'T HAVE CUSTOMER SERVICE!

Perhaps they have cleaned up their act by now, but about I don't know like 4 or 5 years ago I had a busted motherboard made by them, I goto their site and it tells me to call this number or email them, I call the number and basically it is nothing, but a machine that tells you to email them, I don't really remember, but I think their may have been some option (english/spanish etc) but ya it was literally impossible to get a hold of them.

Long story short over the next month I sent them numerous emails and never got a single response.

I will never do business with MSI again.


Same to Dell, I bought one of their monitors and tried to RMA it only to find out that you some dell number off your product to even get through to tech support, after browsing the internet I found out that Dell puts one of these numbers on every single dam one of their freaking products EXCEPT THEIR MONITORS!

Like wise I emailed them a billion times only to get no response.


On a positive note I have had very good RMA support from Asus and have had phenomenal RMA support from dangerden.com the water cooling site.

[Den Leiw]

MSI literally DOESN'T HAVE CUSTOMER SERVICE!

Perhaps they have cleaned up their act by now, but about I don't know like 4 or 5 years ago I had a busted motherboard made by them, I goto their site and it tells me to call this number or email them, I call the number and basically it is nothing, but a machine that tells you to email them, I don't really remember, but I think their may have been some option (english/spanish etc) but ya it was literally impossible to get a hold of them.

Long story short over the next month I sent them numerous emails and never got a single response.

I will never do business with MSI again.

It is still the same in Europe now with MSI. Eventhough I haven't dealt with them for one year I don't think it changed much. They are a joke when it comes to customer support or RMA. If your hardware dies or fails to work correctly, basically you will have to buy something new since they won't answer your phone calls or emails. RIP OFF. Also why do you think they only give you a 1 year warranty on some gfx cards? It won't even last you 1 year and a half that's why.