Hx620 PCI-E Modular lead pin bent/broke

[InfiniteDreamer]

just in process of my new build
got the Hx620 after all the excellent reviews i read
just gone to put one of the pci-e leads (psu end) into the psu and one of the pins has broken inside the lead connector

if you look at the connector END on with the Clip that secures it to PSU at the top - it is the top right hand pin socket that has bent

Help !!!

I bought it from overclockers Uk on the 22nd july 2007

do i need to return the whole psu? or can a new lead be sent ?

fyi the other end of the lead has the 6 pin with 2 pin adaptor (to make 8 pin connector)

thanx for nay info

Steve

[InfiniteDreamer]

Just read the help on corsair site - and started an RMA as it says to do - hopefully it'll just be a case of getting a new cable sent to me

Steve

[Yellowbeard]

Let me know what response you get. Sometimes our SPAM filter catches items it should not. If you have any issues, let me know and I'll help out. Also, this weekend is a holiday weekend in the USA (Labor Day) so that may delay your response some.

Just curious, what video card do you have?

[InfiniteDreamer]

Hi Yellowbeard

thanx for the info - i have read a few other of your replies re spam filter - so made sure i put 'Corsair' and 'Hx620' in the subject title

re my gfx card

heres my specs
Antec 900 Ultimate Gaming case
3x 120mm Black Alum Mesh Intake Fan Filters (2 Front 1 Side)
2x Hiper 120mm Chrome Case Fans (Drive Cage Back & Side Panel)
Corsair Hx620 Modular Psu
Asus P5K3 Deluxe Wifi Intel P35 Mobo
Intel E6850 3Ghz Core 2 Duo
Zalmann 9700 LED Aero Flower Copper cpu cooler
Ocz Platinum PC3-14400 1800mhz DDR3 Memory (2x1GB)
OCZ XTC Memory Cooler
EVGA 8800GTX KO ACS3 768mb
2x Western Digital Raptor 10k 150gb Sata HD in Raid 0
1x Western Digital Caviar RE2 500Gb Sata HD
Scythe 3.5 Card Reader & Floppy Drive
Nec 7170S Sata DVD Writer Black
Liteon DH20A1S Sata DVD Writer Black

Asus Mw221u 22" Widescreen LCD Monitor
Western Digital MyBook Premium Es 500gb eSATA/USB2 External HD
Microsoft Natural ERgonomic 4000 Keybd
Microsoft Windows Vista Ultimate 64Bit Edition

[InfiniteDreamer]

Just remembered since i did that list added
a Corsair Flash Voyager GT 4GB to my specs

Got it mainly for the Readyboost capability
have you had any feedback on how effective it is for it?
or is it different for every system dependant on rest of system specs?

thanx

Steve

[Yellowbeard]

Ready Boost is best so far for systems with less than 2gb of memory or, laptops with slow HDs. But, it can some benefit for systems like yours. It likely will not be as pronounced as the other systems with less RAM.

[Soulburner]

I had the same problem and just used another connector...why RMA a good PSU?

The quality of the connectors are rather poor on this PSU, IMO.

[InfiniteDreamer]

I had the same problem and just used another connector...why RMA a good PSU?

The quality of the connectors are rather poor on this PSU, IMO.

i can't use another one - cos i need them both - Pci-e gfx card requires 2

[InfiniteDreamer]

Yellowbeard - how long should i wait before recontacting ?
just curious as i havent had a reply back from the 'csgmarketing' email addy

thanx

Steve

[Yellowbeard]

Give them till about noon on WED September 5th. They will be catching up all day today so hopefully they will get your mail. However, if you resend, use ONLY "Corsair" in the subject line. Don't add the HX620 part.

[Yellowbeard]

Yellowbeard - how long should i wait before recontacting ?
just curious as i havent had a reply back from the 'csgmarketing' email addy

thanx

Steve

Have you heard from them yet?

[Sparky]

I had the same problem and just used another connector...why RMA a good PSU?

The quality of the connectors are rather poor on this PSU, IMO.

I don't have a problem with them. I don't see how the pins could break off, not like you can torque them or anything, they just go straight in

[InfiniteDreamer]

Have you heard from them yet?

Nope not yet mate

- have been away this weekend so only just found out had no reply yet

will resend the email and like you suggest just put 'CORSAIR' in subject

[InfiniteDreamer]

Resent the mail on the 9th - still not heard anything

[Yellowbeard]

Not to give you the run around but, RAM GUY can help you much more quickly than I can. Please post in the PSU section at our forum and he'll get you fixed right up.

http://www.houseofhelp.com/forums/fo...play.php?f=178

[InfiniteDreamer]

cheers - have regged on corsair forum and posted with link to this thread

as of 14/9/07 still no email reply from csg

[InfiniteDreamer]

Update - had reply from Ramguy on Corsair Forum - asked for addy and phone no - email sent

reply today - cable being sent

Thanx to Yellowbeard

Will let ya know if i receive it ok

Steve

[Yellowbeard]

Excellent. Sorry it was such an ordeal. I'll smash the SPAM filter next time they let me close to it.

[adamsleath]

it's a great psu but the molex cables are crappy.
i have found that the pins do bend easily and are wonky; much less stiff than other psu's ive had.

[Yellowbeard]

This is really strange to me. Out of the dozens of these PSUs I have worked with and all of them I see around the lab, I have never seen a problem like this with the cables. But, we will happily replace any of them for those of you that have issues.

[dinos22]

i've had experience with a couple of these PSUs and cables are just fine

[InfiniteDreamer]

Fantastic Service From Corsair

Cables received today

US > UK in less than 2 days

Many Thanks to Yellowbeard and Ramguy (on corsair forum)

[Yellowbeard]

You are very welcome, enjoy! Sorry you had to jump thru hoops to get them though.

[Hyperr]

Fantastic Service From Corsair

Cables received today

US > UK in less than 2 days

Many Thanks to Yellowbeard and Ramguy (on corsair forum)

Really nice! I've your same problem and I've just sent an email to ramguy.

[maatriks]

This thread shows, why Corsair really is the best

/also using HX620 and it is so quiet.