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Thread: GSKILL USA RMA policy

  1. #1

    GSKILL USA RMA policy

    RMA Policy & Procedures

    Shipping for RMA replacement

    1) The RMA number must be visible on the outside of the package.
    2) The RMA replacement form must be printed and submitted with RMA item(s).
    3) Make sure the package you send is insured. We are not responsible for non-insured lost packages.
    4) Make sure the package is well packed (e.g. airbags). We are not responsible for damaged/crushed package.
    5) The defective memory will be replaced by G.SKILL USA.
    6) The RMA for match pair kit must send together.
    7) The replaced memory will be returned ASAP.
    8) Don’t send unannounced products without RMA number, these will not accepted and will be returned.



    Limited Lifetime Warranty conditions

    Warranty void when:
    1. Warranty sticker is removed or damaged
    2. Physically damaged (e.g. racks, missing pins, burnt contacts, or bent leads)
    3. Any unauthorized disassembly, repair or modification
    4. Heatspreader is removed and reassembled
    5. Entire production discontinued. (e.g. DDR no long in production)
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  2. #2
    Registered User
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    How is it a lifetime warranty if its voided whenever new types of ram come along... (such as DDR3)? Not to be rude, but just wondering
    1. Intel 2500k @ 4.4 / ASUS P8P67 Deluxe / G.Skill 1600 2x4GB / eVGA GTX570 / Hitachi 2x1TB RAID 0
    2. Intel Q9400 @ 3.2 / ASUS Maximus II Formula / G.Skill 1066 2x2GB / eVGA GTX460 SE @ 750/1820 / Hitachi 2x160GB RAID 0
    3. Intel Q6600 @ 3.0 / ASUS P5K-E / G.Skill 1066 2x2GB / Diamond HD4850 / Hitachi 4x320GB RAID 0
    4. Intel E8200 @ 3.2 / ASUS P5Q Deluxe / OCZ 800 Platinum 2x1GB / eVGA GTX260 SC @ 648/2180
    5. Intel E8200 @ 3.2 / DFI P35-T2RL / G.Skill 800 HZ 2x1GB / eVGA 8800GT @ 675/1950
    6. AMD X4 635 @ 2.9 / MSI 785GT-E63 / G.Skill 800 HZ 2x1GB / ATI HD4200
    7. Intel i3 @ 2.13 / Intel PM55 / Samsung 1066 2x2GB / Intel HD Graphics
    8. Intel 2.8E @ 2.8 / ASUS P4C800 Deluxe / HardCoreCooling 2x512mb 4000 / ATI X850XT
    9. Intel P3 800mhz / Intel i815 / Crucial 1x256mb / ATI 9700 Pro

  3. #3
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    I'd also like to know the answer to that.

  4. #4
    Xtreme Addict
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    Its "Lifetime" warranty because it is the "Lifetime" of the product not your lifetime.

    A lot of products are like that. They usually define what "Lifetime" means in the fine print.
    CPU: Q6600 @ 3.6ghz G0 Week 37B
    Mobo: Asus P5k Deluxe
    Cooler: TRUE 120 (150cfm Delta)
    2xHR-05
    2xHR-09
    Mem: G.Skill 4x1Gb 6400HZ
    Vid: HIS 4850
    HDD: 80Gb 16mb Cache Raptor
    500Gb 7200.11 Seagate
    PSU: Enermax Noisetaker 600w
    Case: Thermaltake Armor (4x120mm 104CFM Panaflo)

    3dmark06: 16k

  5. #5
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    Is it possible for Upgrade durring RMA with a fee? IE: can i ship my 2gbhz set pay a price diffrence and recieve 4gbhz set?

  6. #6
    Quote Originally Posted by Pitbull View Post
    Is it possible for Upgrade durring RMA with a fee? IE: can i ship my 2gbhz set pay a price diffrence and recieve 4gbhz set?
    no.. sorry
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  7. #7
    Xtreme Member
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    One stick of my F2-6400PHU2-2GBHZ gone bad

    One stick of my F2-6400PHU2-2GBHZ kit has defected. I was wanting to know if I should go directly to the gskill sight and fill out an RMA form. How do I know its bad? after my pc would crash out of many memory intensive program, i decided to run memtest. After five test failures after only the six minutes using manufacturer specs, my pc decided it will no longer boot until I removed one of the sticks, and remains that way. I hope lifetime warranty means this kit is still covered. thanks....

  8. #8
    Egyptian OverClocker
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    Quote Originally Posted by G.S Technician View Post
    no.. sorry
    i am very disappointed

    i stayed a fan of G.Skill till i saw this thread

    not giving the upgrade option is very bad since many other companies do offer this service for free and i myself tried it before
    Soon to be :
    ASUS P8P67 Deluxe, Intel SB i7-2600k, G.Skill Rj-X F3-12800CL6D-4GBXH, MSI HD6950 2GB, Corsair 750AX, Intel 80GB G2 SSD, DELL U2410

    Used to be: SaFrOuT

  9. #9
    Xtreme Enthusiast
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    i need to rma some mems......

    i wrote email to tech at gskill....no answer????

    a lil help plz....
    Q6600 L723A (400 x9)
    Evga 780i P02
    G.skill 8 GB
    Evga GTX 280
    Raptor X (3) 150's Raid 0
    Targen BZ 1100w
    Thermalright Ultra Extreme 120
    Vista Ultimate x64
    Xclio

  10. #10
    Egyptian OverClocker
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    maybe u should wait till the end of the holidays
    Soon to be :
    ASUS P8P67 Deluxe, Intel SB i7-2600k, G.Skill Rj-X F3-12800CL6D-4GBXH, MSI HD6950 2GB, Corsair 750AX, Intel 80GB G2 SSD, DELL U2410

    Used to be: SaFrOuT

  11. #11
    Quote Originally Posted by icon57 View Post
    i need to rma some mems......

    i wrote email to tech at gskill....no answer????

    a lil help plz....
    send it again please

    thank you
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  12. #12
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    Quote Originally Posted by G.S Technician View Post
    send it again please

    thank you

    re-sent as requested
    Q6600 L723A (400 x9)
    Evga 780i P02
    G.skill 8 GB
    Evga GTX 280
    Raptor X (3) 150's Raid 0
    Targen BZ 1100w
    Thermalright Ultra Extreme 120
    Vista Ultimate x64
    Xclio

  13. #13
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    Edited: They sent me another stick ! You guys rock ! I never got a notice it was coming, it just did, and USPS !

    But they won't run over 470 FSB, and on the same motherboard I have another pair of PC-800 that does 490. Whats with that ?
    Last edited by markfw; 01-23-2008 at 03:18 PM.

  14. #14
    Xtreme Cruncher
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    I have a set of F2-6400PHU2-2GBHZ and one stick has went bad, I filled the form out and fixing to send it in...


  15. #15
    Quote Originally Posted by road-runner View Post
    I have a set of F2-6400PHU2-2GBHZ and one stick has went bad, I filled the form out and fixing to send it in...
    fill out a rma form and email to rma@gskill.com

    thanks
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  16. #16
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    ive sent an email to ustech@gskill.com a few days ago and nothing, i need to rma my memory very soon. thank you
    Pentium 4 3.2E (SL7PN E0) @ 4246.46 MHz (265.4 * 16) 1.48cvore
    Intel Core i7 4930k@ Stock (Still testing) - ASUS Rampage IV Black - 16GB (4 x 4gb) GSkill TridentX@ Stock - MSI Lightning 290X 4GB - Creative Titanium HD - 2 x Cruicial m4 256GB SSD (RAID0) - Corsair AX1200I
    Phase unit by runmc @ full load -33
    H2O Loop - EX X3 400 Res>MCP655 modded>MCR320-XP>MCR320-XP>EK-FC R9-290X Lightning - Acetal+Nickel

  17. #17
    please email again
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  18. #18
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    just sent, thanks gstech
    Pentium 4 3.2E (SL7PN E0) @ 4246.46 MHz (265.4 * 16) 1.48cvore
    Intel Core i7 4930k@ Stock (Still testing) - ASUS Rampage IV Black - 16GB (4 x 4gb) GSkill TridentX@ Stock - MSI Lightning 290X 4GB - Creative Titanium HD - 2 x Cruicial m4 256GB SSD (RAID0) - Corsair AX1200I
    Phase unit by runmc @ full load -33
    H2O Loop - EX X3 400 Res>MCP655 modded>MCR320-XP>MCR320-XP>EK-FC R9-290X Lightning - Acetal+Nickel

  19. #19
    no sleep, always tired
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    How do I cancel a RMA request? I have been waffling over whether or not to RMA because I now think this 6400HZ is just volt hungry (as one module seems to not work at all under a few tenths more volts than its mate needs) and very finicky but I liek and it runs great when I get it going

  20. #20
    just don't send it
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  21. #21
    no sleep, always tired
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    Cool - thought so - just wanted to double check

    thanks G.S Tech

  22. #22
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    Is the warranty transferrable?
    Some sticks that I got second hand just died, and the RMA form asks for the original invoice and place of purchase.

  23. #23
    right now is ok but we will change to not transferrable
    Feel free to contact ustech@gskillusa.com or use our G.Skill Q&A Sub-Forum, if having any questions about G.Skill products

    Check out our items on NewEgg

  24. #24
    Xtreme Addict
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    Quote Originally Posted by G.S Technician View Post
    right now is ok but we will change to not transferrable
    thanks! so i'll fill out the form and send it to you just leaving those sections blank?

  25. #25
    Xtreme Member
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    Sent the RMA form in a couple days ago, and never got a response.I sent it twice in case, but still not reply, or even an indication that it was received.

    Is there someone else I need to contact?

    The form was sent to rma@gskill.com
    system:
    i7 920 4.1 1.325
    DFI t3eh8
    Asus 5850
    3x2GB GSkill Trident 2050 9-9-9-11 1.55v
    2x74gb Raptor raid+0
    4x640gb WD AAKS raid+0
    PC Power & Cooling Quad Silencer 750W
    Lite On 20x Sata DVDRW with light scribe
    BENQ FP241W
    modded Rocket Fish Aluminum Lian Li
    Auzentech HDA X-Plosion (don't believe the hype...)


    HW Labs Black Ice GTX 360 (3 Scythe 120mm fans)
    Swiftech apogee xt
    D5 vario

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