Good morning
The XFX team in Central Europe do not have access to RMA replacement products and so have passed this case on to us.
Whilst I can see how frustrated you are; please understand that XFX sells its products to Etailers and distributors at a discounted price in order for them to provide local sales & support. In the event of a bankruptcy we really cannot be held responsible. The title of goods and warranty is passed onto the direct customer from XFX. XFX in turn fully supports their direct customers with warranty and technical support. We expect them to pass on this support to consumers.
XFX SHOP is the only direct sale window to consumers. Consumers buy from us and we do therefore support direct. This is why you have been forwarded here.
In a gesture of goodwill, although we did not sell you the product, we can offer you the following options for replacement.
1. We can send you a 7970
2. We can offer you a credit of ?220.00 with free shipping to purchase anything from
www.xfxshop.co.uk
In both cases we would require the faulty card to be sent back to us so we can repair it.
They don't even seem to know they already have my card for 8 months !
I look forward to your reply
Regards
XFX SHOP UK