OCZ Ultra 2 recall

http://www.ocztechnology.com/display...hp?name=recall


OCZ would like to take this time to address the recent article published at Overclockers.com, which shows that OCZ Ultra 2 thermal compound has no silver content.

OCZ does not manufacture Ultra 2 thermal compound in house, it is provided by a foreign manufacturer with our specifications. Previous independent lab tests conducted at the request of OCZ have shown that the silver compound content in Ultra 2 is 25% by volume and 70% by weight.

In response to this article, OCZ has submitted another batch of Ultra 2 to a third party for extensive lab testing. This Independent lab report show’s that the most recent batch of OCZ Ultra 2 indeed contains less than 1% silver by volume. While simultaneously we have received lab reports from an outside source indicating the silver content to be 30% by weight. This leads us to the conclusion that recent batch(s) of OCZ Ultra 2 from our supplier did not meet the agreed specifications.

We accept full responsibility for these problems and we will be seeking legal action against our supplier.

In order to help solve this problem we have contacted Arctic Silver Inc, and entered into a vendor agreement with them to supply OCZ thermal paste.

Beginning January 22nd 2004 we are issuing a full recall of any and all OCZ Ultra 2.

Any Customers who wish to return OCZ Ultra 2 thermal paste with an invoice will in exchange for their full or partially used tube(s) receive:
1- One (dependant on # of tubes returned) 3-gram OCZ thermal Compound (made by Arctic Silver Inc.) or one OCZ Dominator 2 Heatsink.
2- One OCZ EL DDR T-Shirt
3- One 10 dollar off rebate on any OCZ EL DDR Dual Channel Kit (at participating resellers)

For more Information or instructions on returning your ultra 2 please email recall@ocztechnology.com .

thank you for responding with answers quickly, and honestly.

sorry for all that situation ryanpgroovy but i dont think this is OCZ's fault maybe OCZ had to make this test long before to control that compound made by foreign manufacturer

and congrats to OCZ that they corrected this fault :toast:

This is of great credit to OCZ that they are doing such a thing to keep their solid customer base intact. If only all companies were like this and cared so much about their customers. Honesty is one of thing that makes good companies stand out from the pack, you've certainly addressed that here.

I would like to commend OCZ for investigating this once I brought it to their attention and commend OCZ's quick action. I truly was shocked to discover the absence of Silver and I am truly grateful for OCZ's Owner and Staff to quickly find a remedy.

I will write an article or an editorial to praise OCZ's actions shortly. OCZ did not turn a blind eye to this situation like Compusa has, and continues to do.

Silversinksam

Wait compusa? Their silver isint really silver? I got some Christmas Eve when I was out of AS5 and had to swap boards so I could have a computer for Christmas. Looks like turd in a tube thats silver colored... :p:

Anyway I used to hear OCZ sucks OCZ blows OCZ is crap and all that stuff but they seem to have a great customer service now and I wouldent hesitate to buy anything from them (other than Ultra 2 :p: )

I am relatively certian compusa was getting the same products we were

:thumbsup: :toast:

It's great to see that OCZ is doing the right thing here. Hopefully those people who were bashing you guys will shut up now.

Congrat's on dealing with this situation so well!

wow wish i had a tube of ultra 2 that t-shirt sounds awesome...

Good work Ryan and Bigtoe :)

A++ Company there. That's a lot of $$ they are going to spend to make it right. The shipping alone!!!! The Tshirts and heatsinks especially!!!

As far as COMPUSA goes. You all i can say are beat. I've been screwed on the last 4 rebates from there. They never honor anything. I dont go there anymore, Even if i really do need something that day!!! And try and take anything back there!!!!

I've got silver paste out the $(#*$ here. when OCZ Ultra 3 comes out i'll give it a shot.

OCZ :toast:

Quote:

---

Originally posted by Tedinde
when OCZ Ultra 3 comes out i'll give it a shot.

OCZ :toast:

---

Well when they develop that they should mail me a squirt in a plastic baggie before it hits the market, I will put a drop of silver testing solution on it so we can eliminate this sort of thing in the future ;)

Highly accurate Lab Testing like I had done costs about $500 per sample. But my drop test I will do for free, it's less scientific but it does the job.

Anyway my hats off to OCZ for doing the right thing for the Overclocking community.

:toast: i have had ocz ram only once, and it was low-end stuff, but i must say, i am truely impressed with this company. they are at the top of my list for customer service (along with amd...i love their customer support :D) great job, OCZ!!

:toast:

Quote:

---

Originally posted by Silversink
I will write an article or an editorial to praise OCZ's actions shortly. OCZ did not turn a blind eye to this situation like Compusa has, and continues to do.

---

At least wait until they've honored a single return before writing such praise... maybe a follow up in a month or so? ;)

Pinky: "So Brain, what we gonna do tonight?"

Da Brain "Same thing we do every 22nd day of the month... Hand compusa their own arse."

Pinky "But how we gonna get them to give it to us?"

Da Brain "They already have Pinky, they already have..."

Narf!

It's nice to see a company do the right thing :)

I wonder who makes CompUSSR's j0nx? ;)

It is very refreshing to see a company accept responsibility like this and do the right thing (recall) instead of handing consumers a load of steaming B.S. like some other companies do. Mistakes are made, it's what is done afterwards that shows what a company is made of. OCZ has the right stuff! :toast:

How many of you were around 1.5 years ago when there was the last OCZ drama?? Anyone? ... :rolleyes:

Quote:

---

I wonder who makes CompUSSR's j0nx?

---

It's the same sweat shop manufacturer OCZ got theirs from. Best Buy pulled theirs, and I'm willing to be they were being sold the same crap.

I was here...what's your point? Are you one of those guys who are still blasting them for something that happened a year and a half ago? A lot has changed since then, where have you been since then?
If they don't hold up their promises on the recall, then you can blast them for it. I would advise you to wait and see what happens before you start bad mouthing them for something that happened a year and a half ago.
If they don't do the right thing, I will be right beside you man.

Surely everyone remembers TheOverclockerzStore :p

or

http://www.anandtech.com/ratings/viewvendor.html?vid=29


Anyway, I'm not here to slander (they do most of the damage to their reputation on their own), but I would question why anyone would want to continue carrying a tatterred flag of a fallen enterprise...

Dude, I've been 'around' long enough and don't just talk for sake of talking... ask your moderating peers who Pinky is, k?

Pinky,

I've been around too and I know who you are. I still don't get your point. I'm just tired of people dragging up the past all the time. At one time I swore I would never buy from them again. I watched them turn things around in the last year and I'm impressed at the job they have done. I use their memory and it's top shelf stuff. Their customer service has gone from terrible to excellent in the last year. All I'm saying is to give them a chance to show us what they are going to do before you slam them based on something that happened a year and a half ago. If they don't do what they say they are going to do about this, then I will be on the front line :banana::banana::banana::banana::banana:ing about them right beside you.

I can only go by my own expierence in dealing with them and what I read in here. Have I just been lucky to be so happy with their products and service?

OCZ's commitment to thier customers is a nice reminder that not all companys are after your dollar first, and just looking to push you out the door for the next guy in line with $.

:)

PS. you guys make one hell of a DDR 3200 ECC :thumbsup:

Quote:

---

Originally posted by stoopid
Surely everyone remembers TheOverclockerzStore :p

or

http://www.anandtech.com/ratings/viewvendor.html?vid=29


Anyway, I'm not here to slander (they do most of the damage to their reputation on their own), but I would question why anyone would want to continue carrying a tatterred flag of a fallen enterprise...

Dude, I've been 'around' long enough and don't just talk for sake of talking... ask your moderating peers who Pinky is, k?

---

Pinky/stoopid

I would like to remind you a LOT has changed since 18+months ago...Staff and a move with Ryan taking over again and a totally different attitude.If you wish to speak of this further i would request you mail Ryan directly..he will talk to you about this and explain what has been done to turn things round.

Ask ANYONE on Xtreme what the customer service is like from OCZ now...Xtreme even asked we opened an official forum here as we are respected so much. I monitor 23 forums now looking for people with issues...normally offering assistance before they have even asked for help..just because i don't do this on the overclockers.com forum doesn't mean we don't care though..all it takes is for you guys to drop by one of the other forums and ask for assistance.

TheDude

I thank you for you kind words and help here on Xtreme..I would also like to reasure everyone that if you choose to return your compound you will be treated well..your custom matters and we would like to to insure you shop with us again.

OCZ has changed alot, in this year and peoples old grudges should not be taken out in this post.
thats not the point of this post.

Glad too see OCZ taking some positive action, hopefully it will be carried forward..

I dont suppose anybody has had the oppotunity to test the paste with solver against the one without... may make an interesting comparison.

Same Ryan who posted fake feedback for his own store on resellerratings, stiffed customers... etc?

Sure, anyone can change... but lying is addictive, especially when it's making you money. Imagine if all the politicians, conmen, and lawyers in the world started to tell the truth... man, the chaos that would insue. I can't trust a liar. I have internet evidence concerning this company's lies. As I asked someone today, have you looked to see if they have snuck in a few fake store fronts along the way? Is anyone HERE prepared to say they've done enough homeowork to hold THESE FORUMS accountable should things sour?

My greatest fear, as a consumer, is WHEN the old overclcokerzstore ways will emerge... is it with my order or the next guy's? Sure, things are fine now. It's like a drunk fresh out of detox, on top of life. First stubbed toe and it's back to beating the wife. Don't be lulled asleep. It's common practice to build a customer base to one day rape and pillage.

If you're gullible enough to believe "We can change" then I have some land over the water in brooklyn for sale. I aint buying.

Look very closely at how large their prior blunders were, and that the same people are still involved...

PC Toys anyone?

Well Pinky everyone has an opinion..i heard yours but its not the one i feel most on here have.

I suggest you let us take care of our business and you mail Ryan and have a chat if you still have issues.

Quote:

---

Originally posted by bigtoe
I suggest you let us take care of our business and you mail Ryan and have a chat if you still have issues.

---

lol

You obviously don't know me.

seems that you like to just be a :banana::banana::banana::banana::banana: and cant take care of issues you have in private without slandering people just trying to do the best for thier customers.....

Quote:

---

Originally posted by stoopid
lol

You obviously don't know me.

---

I do ;)


You've made your point/opinion be known..........let's not.........

http://www.davidjnelson.pwp.blueyond...gmacros/12.jpg

Quote:

---

Originally posted by PyroTeknik
seems that you like to just be a :banana::banana::banana::banana::banana: and cant take care of issues you have in private without slandering people just trying to do the best for thier customers.....

---

Just don't pee on me and tell me it's raining. If praise is allowed then so should dissent. Censorship is when you only allow one view point and prohibit others from sharing theirs. Are you suggesting I need to be censored because I'm a ":banana::banana::banana::banana::banana:" (just because my views aren't in alignment with yours)? ;)

Gotcha Luta, just taking out the trash ;)

All I have to say is I deal with customer service on a daily basis. I work as a manager for one the East Coasts oldest and biggest Sporting Goods store. Our mission statement has always been to listen, respect, and respond to the customers. We are always trying to do what is right for our customers.

Saying that I would like to say that seeing OCZ's actions in the last year, and their actions now with this recall are so completely refreshing. I do not know of many other retailers who put the tpe of concern and commitment into keeping their customers happy. I expect a level of customer service a bit higher than the normal person does, because of how I treat my customers each day. OCZ is only one of a very few retailers who can meat my expectations. They have not let me down once.

Right now at this moment I own 7 sets of ram which were bought retail. 4 are from OCZ. Just want to let you know I am not speaking from my ass. I see what they do and I try to support them when I can. I wish more companies dealt with matters like they do.

Ryan, tony and the gang, again thanks!;)

Quote:

---

Originally posted by stoopid
Just don't pee on me and tell me it's raining. If praise is allowed then so should dissent. Censorship is when you only allow one view point and prohibit others from sharing theirs. Are you suggesting I need to be censored because I'm a ":banana::banana::banana::banana::banana:" (just because my views aren't in alignment with yours)? ;)

Gotcha Luta, just taking out the trash ;)

---

You sound like me

Real stand-out job OCZ.

I never would have imagined seeing that company name behind a move such as this. You've really reversed my opinion about your company.

-HP

Quote:

---

Originally posted by bigZ
This is of great credit to OCZ that they are doing such a thing to keep their solid customer base intact. If only all companies were like this and cared so much about their customers. Honesty is one of thing that makes good companies stand out from the pack, you've certainly addressed that here.

---

You mean it's great of their lawyers to head off fraud charges and punitive damages, LOL.

These guys would have been so liable, both criminally and civilly, that it could have ruined them. They took the right corrective action, but let's not cannonize a company that allows something like this to happen in the first place.

Clearly, this is OCZ's counsel covering their arses, and a PR damage control move.

Quote:

---

Originally posted by uclajd
You mean it's great of their lawyers to head off fraud charges and punitive damages, LOL.

These guys would have been so liable, both criminally and civilly, that it could have ruined them. They took the right corrective action, but let's not cannonize a company that allows something like this to happen in the first place.

Clearly, this is OCZ's counsel covering their arses, and a PR damage control move.

---

there isnt a single big shot company in the world that hasnt made mistakes...

Quote:

---

Originally posted by stoopid
Same Ryan who posted fake feedback for his own store on resellerratings, stiffed customers... etc?

Sure, anyone can change... but lying is addictive, especially when it's making you money. Imagine if all the politicians, conmen, and lawyers in the world started to tell the truth... man, the chaos that would insue. I can't trust a liar. I have internet evidence concerning this company's lies. As I asked someone today, have you looked to see if they have snuck in a few fake store fronts along the way? Is anyone HERE prepared to say they've done enough homeowork to hold THESE FORUMS accountable should things sour?

My greatest fear, as a consumer, is WHEN the old overclcokerzstore ways will emerge... is it with my order or the next guy's? Sure, things are fine now. It's like a drunk fresh out of detox, on top of life. First stubbed toe and it's back to beating the wife. Don't be lulled asleep. It's common practice to build a customer base to one day rape and pillage.

If you're gullible enough to believe "We can change" then I have some land over the water in brooklyn for sale. I aint buying.

Look very closely at how large their prior blunders were, and that the same people are still involved...

PC Toys anyone?

---

hmmmmmmmm....

great job by ocz :) well done!!!!

Quote:

---

Originally posted by stoopid
Same Ryan who posted fake feedback for his own store on resellerratings, stiffed customers... etc?

Sure, anyone can change... but lying is addictive, especially when it's making you money. Imagine if all the politicians, conmen, and lawyers in the world started to tell the truth... man, the chaos that would insue. I can't trust a liar. I have internet evidence concerning this company's lies. As I asked someone today, have you looked to see if they have snuck in a few fake store fronts along the way? Is anyone HERE prepared to say they've done enough homeowork to hold THESE FORUMS accountable should things sour?

My greatest fear, as a consumer, is WHEN the old overclcokerzstore ways will emerge... is it with my order or the next guy's? Sure, things are fine now. It's like a drunk fresh out of detox, on top of life. First stubbed toe and it's back to beating the wife. Don't be lulled asleep. It's common practice to build a customer base to one day rape and pillage.

If you're gullible enough to believe "We can change" then I have some land over the water in brooklyn for sale. I aint buying.

Look very closely at how large their prior blunders were, and that the same people are still involved...

PC Toys anyone?

---

so basically anyone who screws up can never be better?

damn japs ... watch out they may attack us again and OH OH OH the germans too ... and um... indians yeah indians...... should I keep going till we run out of people who have made mistakes or should we grow and keep the hope of trust alive and let someone try to right a wrong?

this topic s getting too far off topic.

it annoying to see people using every post by OCZ and nanotherm to rehash old issues, when they have nothing to relate to the actual topic at hand.

remember-this was about thermal paste...
not personal grudges against companies.
:down: :2cents:

Quote:

---

Originally posted by Kunaak
this topic s getting too far off topic.

it annoying to see people using every post by OCZ and nanotherm to rehash old issues, when they have nothing to relate to the actual topic at hand.

remember-this was about thermal paste...
not personal grudges against companies.
:down: :2cents:

---

That's right....OCZ started this thread to try to help their customers and we trash them for it.:rolleyes:

Glad to see they're trying to right this.

Quote:

---

Originally posted by JBELL
so basically anyone who screws up can never be better?

... and um... indians yeah indians......

---

Hey!! Wait just a fricken minute here..........you damned europeans took this land from us, remember?:slap:

Quote:

---

Originally posted by LutaWicasa
Hey!! Wait just a fricken minute here..........you damned europeans took this land from us, remember?:slap:

---

Shows how well you could fight.

:toast:

Liked that firewater though, eh?

:p:

as a native american myself-I don't find that very funny.

fight men with machine guns, cannons and swords against people with handmade tools, is hardly fair.

then introduce things like slaughtering villages in the middle of winter as a hunting party was off trying to gather food, cause the white men claimed it was illegal to hunt in that area.

or soldiers trading with you...
then you die, cause the blankets are infected with small pox purposefully....

Quote:

---

Originally posted by sandman
Shows how well you could fight.

:toast:

---

Nope.............just shows our people were too compassionate.
Should've wiped you out instead of helpin' ya out :slash:

Quote:

---

Originally posted by Kunaak
this topic s getting too far off topic.

...

remember-this was about thermal paste...
not personal grudges against companies.
:down: :2cents:

---

I was smart enough to avoid the company their first couple go-rounds. No PERSONAL grudge here. What sickens me is the blind eye to their corporate strategy.

My role here is the lone voice of dissent. What they did was to save their behinds! The amount of legal trouble this company would have been in is beyond comprehension. We need not praise them for selling a crappy product and saving face. I wonder how many other items they current sell that are rebadged from a supplier and are never pre-tested...

Point is -- with THEIR history and continuing to use the OCZ name (not even savvy enough to drop that baggage) it doesn't instill in me any confidence -- a good company, even a good scam, would at least change names...

Oh, wait, PC Toys. My bad.

you need to learn when a post is not your personal chance to voice every grienvance you may have.

your arguement may be valid and worth listening to to some degree, but this post isn't it.

your continual persistance that your the "sole voice" standing against OCZ-has nothing to do with the topic at hand.

OCZ is no more at risk of legal problems then Best Buy was when they removed thier "silver paste" which they don't make either.

Quote:

---

Originally posted by LutaWicasa
Hey!! Wait just a fricken minute here..........you damned europeans took this land from us, remember?:slap:

---

hey brotha i was born and raised first two years of life on indian reservation....

Quote:

---

Originally posted by JBELL
hey brotha i was born and raised first two years of life on indian reservation....

---

I knew this...............remember? ;)

Hey stoopid,

We heard you the first time ok. :yawn:

Stoopid/Pinky,

Let me ask you straight, are you Mr.Natural? You remind me of him kind of but it's been 3 or 4 years since i heard from him.

Whatever you opinion of OCZ is, they should be commended for this. The representatives that come to this forum, do so in their own time. The yare here to help. They are very honest. This thread is proff of their honesty. OCZ has accepted what has happened, OCZ is taking the appropriate action to resolve the problems. All we have to do is be patient.

I have confidence and know they will stand by what they have said.

Craig

Quote:

---

Originally posted by Kunaak
as a native american myself-I don't find that very funny.

fight men with machine guns, cannons and swords against people with handmade tools, is hardly fair.

then introduce things like slaughtering villages in the middle of winter as a hunting party was off trying to gather food, cause the white men claimed it was illegal to hunt in that area.

or soldiers trading with you...
then you die, cause the blankets are infected with small pox purposefully....

---

Sorry..............

was just trying to joke around. :(

Quote:

---

Originally posted by QuadDamage
Stoopid/Pinky,

Let me ask you straight, are you Mr.Natural? You remind me of him kind of but it's been 3 or 4 years since i heard from him.

---

Nope, first forum was overclockers.com in spring 2001...

I probably remind people of a lot of people they don't like :rolleyes:

Kunaak, what's with the assumption I have something to learn here? Just because you can edit and move posts doesn't make you the final word.

Peace.

Quote:

---

Originally posted by QuadDamage
Stoopid/Pinky,

Let me ask you straight, are you Mr.Natural? You remind me of him kind of but it's been 3 or 4 years since i heard from him.

---

Let me state this, No, he isnt. They were 2 different guys then, and are now. I was around at least to a minor degree when that happened and so was Pinky/stoopid. Trust me on this one.

As for what they are doing, eh, I never bought it and I will make the choice when/if I ever do dependent on the circumstances and what I am looking to buy.

As for all the bs flooding the thread... I see all the points, and Pinky, think I gotta go with Luta on this one, beating a dead horse my friend. Statements been made and understood overall. You wont be able to convince/convert everyone.

Now, IMO, this thread should chill being the flameware its headed.

Every cloud has a silver lining.

Regards


Andy

Quote:

---

Originally posted by stoopid


Kunaak, what's with the assumption I have something to learn here? Just because you can edit and move posts doesn't make you the final word.

Peace.

---

I like ya pinky so dont get me wrong here...

iff rules are broken then yes the guy who can edit threads does have the last word....

Quote:

---

Originally posted by stoopid
Nope, first forum was overclockers.com in spring 2001...

I probably remind people of a lot of people they don't like :rolleyes:

Kunaak, what's with the assumption I have something to learn here? Just because you can edit and move posts doesn't make you the final word.

Peace.

---

ok thanks for replying. And i didn't say i don't like you.

To OCZ!:toast: :toast:

Damn you guys are fast! Great support.:cool:

Quote:

---

Originally posted by JBELL
iff rules are broken then yes the guy who can edit threads does have the last word....

---

It was Kunaak's tone not his authority I question.

Quote:

---

Originally posted by stoopid
I was smart enough to avoid the company their first couple go-rounds. No PERSONAL grudge here. What sickens me is the blind eye to their corporate strategy.

My role here is the lone voice of dissent. What they did was to save their behinds! The amount of legal trouble this company would have been in is beyond comprehension. We need not praise them for selling a crappy product and saving face. I wonder how many other items they current sell that are rebadged from a supplier and are never pre-tested...

Point is -- with THEIR history and continuing to use the OCZ name (not even savvy enough to drop that baggage) it doesn't instill in me any confidence -- a good company, even a good scam, would at least change names...

Oh, wait, PC Toys. My bad.

---

So you never bought anything from them but you feel it's your job to spread around all the stuff you heard about them? Hmmmm....lets see......./insert personal flame here..........:stick:

Steve

3x times I needed ocz's support, 3x times they were there with next day replies and items shipped from us to greece with no additional cost for me...

Give me a good reason why I should n't use ocz's products......

By the way, has anybody seen this
thread about european antec psus?
A "sorry, it was a typo" is enough for antec, but hell no, we have to trash ocz because of the mistakes done in the past...

Good job ocz ppl, keep it up..... ;)

Quote:

---

Originally posted by stoopid
It was Kunaak's tone not his authority I question.

---

my last word:

stop crapping this thread.. you got a beef fine - do it the right way and cut this bs out - yes ocz screwed up in the past but this informative thread is not the place to point that fact out - nevermind the fact on how old the incidents are....

say I'm in ocz's pocket - I don't care if needed ill show you the corsair ram in my system... now follow the rules as your are not exactly following them.

For those who are saying that we did this as some sort of form of legal protection for ourselves should know that as OCZ were defrauded we would actaully be one of the victims in any lawsuit against the manufacturer of the goods, along with the customers who purchased the goods.

We are however taking action to solve the problem instead of passing the buck.

Just so everyone can be clear on that.

Hi ryan,

that is a very positive move you did there, offering the trade-in is a big + in my book!

Quote:

---

Originally posted by JBELL
now follow the rules as your are not exactly following them.

---

Afraid one last word -- explanation??

Quote:

---

Originally posted by Spec3
So you never bought anything from them but you feel it's your job to spread around all the stuff you heard about them? Hmmmm....lets see......./insert personal flame here..........:stick:

---

"Heard" about them?

Cummon, EVERYONE's heard about them...

Quote:

---

Originally posted by ryanpgroovy
For those who are saying that we did this as some sort of form of legal protection for ourselves should know that as OCZ were defrauded we would actaully be one of the victims in any lawsuit against the manufacturer of the goods, along with the customers who purchased the goods.

We are however taking action to solve the problem instead of passing the buck.

Just so everyone can be clear on that.

---

Your company profitted from the sale of said item, your company places their name/logo on said item. Item does not meet the advertised standards. This falls, simply, under false advertising and is a crime.

Now what you do to recoup your losses through legal action taken against you is your business, but it was your responsibility and part of the risk in not manufacturing the item yourself to ensure the product you sold met the advertised specifications.

Again, you're pissing on me and telling me it isn't raining.

I'm glad you're avoiding the legal part through the recall. But it's not because you're a victim, it's because you're going to make out better via recall then class action suit.

Good luck with your battles against the supplier.

BTW -- have you tested all the other components you do not manufacturer since this mishap to ensure what you're selling is the 'real deal'?

Dude, let it go.........don't mean to be a jerk, but jesus the horse is rotting by now.

Looks like someone is trying to get banned.:stick:

Quote:

---

Originally posted by stoopid
Afraid one last word -- explanation??

---

chill out now and let it go.... are we crystal - got beef take it up OUTSIDE of theis thread... I dont repeat myself

Stoopid,

I think we all know how you feel by now. Xtreme is not here to be your soapbox. If you have a personal vendetta, you have the right to open your own site and flame anyone you want to all day long. You have expressed your feelings here. You have been given a lot of latitude to do so. It's getting old....you don't see anyone else posting over and over in this thread. I don't know if you just want to see how far you can push things or if you feel a need to live up to your nickname, but enough is enough man, give it a rest.

I sent a PM to stoopid.

his forum mask has been edited and he no longer has access to xtreme overclocking in there I told him to behave and I'll let him back in.. he was told 3 times by me and 3 times bysilversink and numerous other staff...

this thread is not to be crapped on.

Quote:

---

Originally posted by LutaWicasa
I do ;)


You've made your point/opinion be known..........let's not.........

http://www.davidjnelson.pwp.blueyond...gmacros/12.jpg

---

I have to agree with Lutawicasa, so rather than repeat what he said, I'll just bump this most excellent post :rolleyes:

Quote:

---

Originally posted by Silversink
I have to agree with Lutawicasa, so rather than repeat what he said, I'll just bump this most excellent post :rolleyes:

---

dude... William S Preston esquire ... like totally!

Edited : yeah it was unnecessary.

Quad I altered my post to reflect on yours...thank you ;)


We are seeking advice with regard to a supplier who it seems may have altered a product we were selling...this type of §§§§ happens all the time world wide..this time it caught us!!

Also im seeing people bringing up the remarking of samsung IC's for the 3700Gold.What people forget is they were rebinned by Samsung for OCZ at 3700 speeds, we then modified them further to the point many were hitting 4200 speeds.Samsung allowed us to remark although they didn't allow us to remove their mark.Its very easy for us to remove their mark if we wanted..try on an old module to remove whats printed on it..its not hard to do.

Finally we have had many requests to swap out compound..if needed i will make sure a running returns total is posted just so some of you folks can see and keep track of what we are up to.

Main problem in here is i think this thread must be in announcement format everybody in here is doing the correct thing yes this must be a thread that only gives info about recall but if some people praise up then other have the right to say bad comments both are nothing to do with the topic only a post saying like "i have that compund and what am i going to do now" will match with the topic

and so this thread is going wrong from the start and again so i think Quad must reedit that post and give the link again because i read that and it has nothing more than you can find with a simple search about ocz in the google (old forums come)

as finally i have the third post of this thread which is praising the OCZ and i am still with the same oppinion i think ocz is producing very good products which i want to see in my country all the other forums articles saying bad things about ocz hasnt changed my oppinion a little everybody can make faults in the past and everybody can change thats what i believe

only comment that i can make against ocz about this situation is a comapany which made a fault in the past which was heard by everybody must be more and more carefull after it corrects it reputation after a long time and i think ocz must start a regular testing program about the products that has the ocz label but produced by foreign manufacturers

:toast: for your fast action in the situation :)

Quote:

---

Originally posted by ryanpgroovy
For those who are saying that we did this as some sort of form of legal protection for ourselves should know that as OCZ were defrauded we would actaully be one of the victims in any lawsuit against the manufacturer of the goods, along with the customers who purchased the goods.

---

You guys did the right thing to fix this, no question. But you should check your product liability, negligence, warranty, and misrepresentation law (in every state) before you say this. A retailer doesn't necessarily get blanket immunity for selling a product - which he never bothers to test in-house - which turns out to be defective. Everyone (manufacturer, distributor, retailer) along the stream of commerce can be liable (strictly liable, in some cases, if there is personal injury) in products liability cases. Most specifically, I think you should check misrepresentation and warranty law under the UCC. Innocent (i.e., negligent) misrepresentations are still actionable.

You did the right thing ethically and PR-wise. But there is also a legal component to this. If you were sued, you can't just point to the manufacturer as a defense. The law doesn't work that way. Yes, there is (according to you, which we have no reason not to believe) no fraud on your part, but there are other causes of action in selling defective products, even without actual knowledge that they were defective.

BTW, IAAL. You might want to hire one, based on your (apparent) misunderstanding of the law, for future reference.

I'm not trying to flame here. But I teach business law, and when I see a gross misstatement of the law, I just have to respond.

Notice: The above message does not constitute legal advice, not practical, theoretical, or hypothetical. The author is not recommending a course of action or inaction. The author is not your lawyer. If he were your lawyer, you would have signed a "retainer agreement," which you did not, and you would have paid the author a large retainer fee, which you did not. The above message was merely a layman's discussion of general legal concepts of a personal, private nature for the sole purpose of conversation and commentary on current events, real or fictional.

Uclajd,

I am glad you know these things , as I do not.
I was just trying to let the good folks know that our response ( recall ) was not meant as legal protection of ourselves, but instead as a statement to the world that we stand behind our products and services.

Here's the link to OCZ's new Silver paste

I'm going to get a tube and taste it....uhhm, I mean test it :rolleyes:




A little more digging brings you to this THREAD at Anandtech where Nevin, the owner and mad scientist over at Arctic Silver inc. wrote this:

Originally posted by: Nevin

WobbleWobble,

It will be our latest compound, Arctic Silver 5.

Nevin House
Arctic Silver, Inc.

Quote:

---

Originally posted by uclajd
You guys did the right thing to fix this, no question. But you should check your product liability, negligence, warranty, and misrepresentation law (in every state) before you say this. A retailer doesn't necessarily get blanket immunity for selling a product - which he never bothers to test in-house - which turns out to be defective. Everyone (manufacturer, distributor, retailer) along the stream of commerce can be liable (strictly liable, in some cases, if there is personal injury) in products liability cases. Most specifically, I think you should check misrepresentation and warranty law under the UCC. Innocent (i.e., negligent) misrepresentations are still actionable.

You did the right thing ethically and PR-wise. But there is also a legal component to this. If you were sued, you can't just point to the manufacturer as a defense. The law doesn't work that way. Yes, there is (according to you, which we have no reason not to believe) no fraud on your part, but there are other causes of action in selling defective products, even without actual knowledge that they were defective.

BTW, IAAL. You might want to hire one, based on your (apparent) misunderstanding of the law, for future reference.

I'm not trying to flame here. But I teach business law, and when I see a gross misstatement of the law, I just have to respond.

Notice: The above message does not constitute legal advice, not practical, theoretical, or hypothetical. The author is not recommending a course of action or inaction. The author is not your lawyer. If he were your lawyer, you would have signed a "retainer agreement," which you did not, and you would have paid the author a large retainer fee, which you did not. The above message was merely a layman's discussion of general legal concepts of a personal, private nature for the sole purpose of conversation and commentary on current events, real or fictional.

---

So.. if I were to outsource manufacture of my invention/whatever to a company and they made a sub-par product without my knowledge I could be held responsible for their stupidity?

Gee, what a wonderfull world we live in.. :rolleyes: :smileysex :rolleyes:

Quote:

---

Originally posted by STEvil
So.. if I were to outsource manufacture of my invention/whatever to a company and they made a sub-par product without my knowledge I could be held responsible for their stupidity?

Gee, what a wonderfull world we live in.. :rolleyes: :smileysex :rolleyes:

---

your invention - you have an obligation to uphold quality and to audit yourself and any related parties ... it is a wonderfull world when peopel have to be responsible for their relations

It's been a few days since the recall has been issued, and things have settled down a bit.

Now that everyone has had a chance to calm down, I was wondering if OCZ would be releasing the lab results from independent testing at any point in the near future. Showing the silver content of the paste according to third party testing before and after the article was written would end all speculation concerning the issue, and put an end to OCZ-bashing once and for all.

Can anyone credible offer any input?

Were waiting on approval from our lawyers before we release any more info , about our supplier , test results ect.

I was thinking of leaking the info , but would like to avoid any trouble.

The New thermal paste is just AS 5 in our package

Thank you for the quick response, Ryan. I can certainly understand heeding the advice of legal professionals in this matter.

I'd still be interested in seeing the results published when the "all clear" sign is given :D

How long have these bad batches been circulating in the market?

Its hard to tell , if your in doubt please email recall@ocztechnology.com