Dissapointed with LAMPTRON support

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07-08-2010, 09:28 AM
andressergio

Dissapointed with LAMPTRON support

Hey guys

Like a month ago we bought 2 FC5 controllers with a friend, now we both now experimenting like most ppl have, those 8888 nrs and blue and blocked display, in my case i just have to turn off pc and then goes normal, but now it started to do that 4 times a day...so i contacted lamptron both on msn a guy name Li..and mailed them and nothing...

I see they're anouncing the V2 so what they gonna do with us ppl who bouth the faulty model ?

There's a fix im good at electronics but some ppl reported lots of things after the fix...

So dunno

Cheers
Sergio
07-08-2010, 09:39 AM
NaeKuh

wow im hearing a lot of problems on these guys now...

thanks for the heads up, these will go on my black list as well as kaze masters.
07-08-2010, 09:41 AM
Movieman

Quote:

Originally Posted by NaeKuh

wow im hearing a lot of problems on these guys now...

thanks for the heads up, these will go on my black list as well as kaze masters.

and I just bought one from a guy here last week..
Dave the Dumb..:shrug:
07-08-2010, 09:46 AM
RCG_Bex

Damn... theyre liek the only 1s I want to use in my build as well cause I don't want anything with crap blue LED's and need 30w support :(

~Bex
07-08-2010, 09:49 AM
Movieman

Quote:

Originally Posted by RCG_Bex

Damn... theyre liek the only 1s I want to use in my build as well cause I don't want anything with crap blue LED's and need 30w support :(

~Bex

Well I can sell you mine!:hrhr:
07-08-2010, 10:11 AM
Vinas

I have had zero problems with my fc5. It powers four 4,000 rpm deltas. Maybe I got lucky?
07-08-2010, 10:22 AM
NaeKuh

Quote:

Originally Posted by Vinas

I have had zero problems with my fc5. It powers four 4,000 rpm deltas. Maybe I got lucky?

the one i have also had 0 problems.

which is why i was recomending them on AT.

But dude theres way too many people with problems for it to be a fluke.
07-08-2010, 11:31 AM
quattro_

i also have two of them with zero problems, its been a month now running almost 24/7 .
each unit is handling 8 GT-1850 two on each fan header .
07-08-2010, 12:32 PM
RCG_Bex

Quote:

Originally Posted by Movieman

Well I can sell you mine!:hrhr:

O rly!? :para:

Ya just want something or yours to be in my rig... :bananal:

... Jk :rofl:

Sorry - :gay:

BUT back OT - yes, hearing quite a few tales which worries me slightly...

~Bex
07-08-2010, 02:42 PM
andressergio

well mine worked perfect with my 3 san aces connected and 3 other fans---and after a month started with this...

i will try the resistor fix this weekend as i live in South America so no chances of sending back...to bad propaganda for LAMPTRON for me its a joke saying on its page that V2 will be soon out leaving all us with this buggy version and not even replying mails....
07-08-2010, 02:43 PM
andressergio

Quote:

Originally Posted by Movieman

and I just bought one from a guy here last week..
Dave the Dumb..:shrug:

Sorry Movieman its just the thruth also on other forums ppl reporting this same issue
07-08-2010, 03:22 PM
kpablo

I don't know how they quality control works... i bought mine a month ago... still with no problem with the LCD... but my issue is the screw holes was in the wrong position... i had to dremel it with a bigger hole to match with the case holes...
07-08-2010, 03:31 PM
WhiteFireDragon

have you tried to PM spawn? he's the marketing person for lamptron. hopefully he'll see this thread and take the appropriate actions, otherwise just shoot him a PM. no one can ever run away from a PM unless they intentionally ignore you or just don't log on :D
07-08-2010, 03:32 PM
andressergio

Quote:

Originally Posted by kpablo

I don't know how they quality control works... i bought mine a month ago... still with no problem with the LCD... but my issue is the screw holes was in the wrong position... i had to dremel it with a bigger hole to match with the case holes...

hope you dont mate mine started exactly at a month so bad :shrug:

here's the fix that lamptron supposed to send a user from other forum

http://img189.imageshack.us/img189/4568/fc5e.jpg

some ppl reported that display cant be seen from every angle after this but mine is like that without this fix :rofl:

I hope lamptron can confirm this im very mad, first time i dont have a reply from a company

cheers all
Sergio
07-08-2010, 05:15 PM
Spawne32

Hey guys, we have been having internal discussions about this for the past few weeks trying to develop the best possible way to handle this. I will follow up here with you guys as soon as we get it straightened out, i promise we wont leave anyone hanging.
07-09-2010, 04:13 AM
andressergio

Quote:

Originally Posted by Spawne32

Hey guys, we have been having internal discussions about this for the past few weeks trying to develop the best possible way to handle this. I will follow up here with you guys as soon as we get it straightened out, i promise we wont leave anyone hanging.

spawne32 thanks for your reply...

Hope there's something you guys can do, either way i think that in my case im scrw..d...as i live in South America and to send back the controller will cost me the same as buying a new one...I was a friend from this forum who kindly bought it for me and send so at least---Hope we can find a way to manage this

Best regards
Sergio
07-09-2010, 04:18 AM
andressergio

Quote:

Originally Posted by WhiteFireDragon

have you tried to PM spawn? he's the marketing person for lamptron. hopefully he'll see this thread and take the appropriate actions, otherwise just shoot him a PM. no one can ever run away from a PM unless they intentionally ignore you or just don't log on :D

thanks mate he just replied on the thread :up:
07-09-2010, 04:24 AM
gmat

I have one too, all 4 channels have been busy for about 6 months, no problem so far.
07-09-2010, 04:30 AM
Alexandr0s

Ye, no real problems with the display, it looks decent, but I can't use the first channel of my FC-5. It's either fan off or at 100%. Not a problem since the other channels still handle my fans properly, but a shame I have one less channel to use.
07-09-2010, 09:17 AM
Soulwind

No problems with mine so far.
Only thing I've seen is that the power fluxes quite a bit.
Set to any level and it fluxes -.1 up to +.3 and back and forth.
Doesn't seem to be bothering the fans as they are pretty rock steady on speeds.
Only been about a month though....

3 GT 1850's on channel 1
3 GT 1850's on channel 2
2 Scythe S-Flex F's on channel 3
4 generic 80mm's on channel 4
07-09-2010, 10:37 AM
cyp22

No problems here...:D

I have it powering a SWIFTECH LAING MCP355 12V 18W and 3 fans... one is 140mm and the other two are 120mm.

I can adjust the Pump from 80L/h to 210L/h with good precision... same thing for the fans...

Hope everithing keeps running smoth... like it is now.:up:
07-09-2010, 10:46 AM
Spawne32

Quote:

Originally Posted by andressergio

spawne32 thanks for your reply...

Hope there's something you guys can do, either way i think that in my case im scrw..d...as i live in South America and to send back the controller will cost me the same as buying a new one...I was a friend from this forum who kindly bought it for me and send so at least---Hope we can find a way to manage this

Best regards
Sergio

From what i know only certain units are affected by this problem, we are trying to figure out what is going wrong, engineering department is all over it. Dont worry about shipping costs, if we replace the unit directly you will not have to return it based on your circumstances with shipping costs.
07-20-2010, 02:12 PM
andressergio

Quote:

Originally Posted by Spawne32

From what i know only certain units are affected by this problem, we are trying to figure out what is going wrong, engineering department is all over it. Dont worry about shipping costs, if we replace the unit directly you will not have to return it based on your circumstances with shipping costs.

thank you very much Spawne32 i appreciatte that very much, my controller is doing that lilke 5 times a day now getting worse hope it can be replaced on a decent time

Cheers !
Sergio
07-20-2010, 02:20 PM
NoGuru

My unit was failing after being on for a few hours, now it's failing in minutes.
07-23-2010, 07:50 AM
Spawne32

If your having a problem with the 8888 issue, and you havent already submited for an RMA, you can email me at robert@lamptron.com with your name, address, phone #, pcb#, model and color and we can put you in for a replacement, no return is necessary at this time.
07-23-2010, 01:27 PM
sRHunt3r

I have one that I purchased in April from Performance-PCs I sent them an e-mail after I received no reply and they said I could RMA it back to them. But if there is a fix I would be glad to do it myself as to not loose the unit.
08-07-2010, 10:22 PM
Johnmark

Quote:

Originally Posted by Spawne32

If your having a problem with the 8888 issue, and you havent already submited for an RMA, you can email me at robert@lamptron.com with your name, address, phone #, pcb#, model and color and we can put you in for a replacement, no return is necessary at this time.

Well that's mighty fine of you folks if I do get a working unit! But I'm a little wary as I still have not received a reply from tech support.

But I'm keeping my fingers crossed as I really like the product X.
08-08-2010, 06:41 AM
CryptiK

Quote:

Originally Posted by Spawne32

If your having a problem with the 8888 issue, and you havent already submited for an RMA, you can email me at robert@lamptron.com with your name, address, phone #, pcb#, model and color and we can put you in for a replacement, no return is necessary at this time.

I also have this problem with my FC5. I have emailed you at the provided address.
08-08-2010, 12:01 PM
Johnmark

Quote:

Originally Posted by CryptiK

I also have this problem with my FC5. I have emailed you at the provided address.

Got a response already, so I'm a happy camper.
Thanks for the the tip!
08-08-2010, 06:34 PM
CryptiK

Hmmm. I haven't received a reply as of yet.

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