Hi
I read somewhere that these guys are moving location and that people orders are being delayed due to the relocation?
Is that still the case?
Since I tried the number on there website and its not working.
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Hi
I read somewhere that these guys are moving location and that people orders are being delayed due to the relocation?
Is that still the case?
Since I tried the number on there website and its not working.
Placed a small order last Thursday and it arrived SaturdayQuote:
Originally Posted by Economist
Florida to NH by USPS Priority
The move is over and they are shipping at a regular pace now :up:
they respond faster to emails
Yeah lol, move was a month ago?
yep, just placed an order this weekend and wass shipped Monday. You are fine :up:
I placed an order Last Monday and it was here within the week.
They seem good on service from the few orders I've made, just a bit expensive on shipping on small orders.
I order stuff from them all the time, i didn't even know they moved, my orders have been coming faster than usual lately.
Placed an order Friday and was shipped the same day. So everything seems okay to me.
I got the wrong piece on a small order I made ... I had two people emailing me within minutes of me bringing it to their attention yesterday. Even though the item was out of stock, and I told them not to worry about it, they somehow found one and got it out the same day.
Just don't sniff it :sick:....They have pulled things from their butts before when out of stock! :rofl:Quote:
Originally Posted by shazza
I ordered during the move. From USA to Sweden it only took 5 days. Placed the order on Thursday and received it on Tuesday. so :up:
I agree with shazza...these guys jump throough hoops to make you happy...I got a wrong part and they paid the shipping back to them..no questions asked:up:Quote:
Originally Posted by shazza
order friday got it on monday really good people!!!!!
ordered yesterday morning and was shipped same day .
I think it's clear that the move is over :rofl:
I have had quite the opposite experience when it comes to this company.
I purchased compression fittings from them 1/2" ID 5/8" OD bitspower, they sent me 3/8" ID and 5/8" OD fittings.
I informed them of the error, and they basically implied that I must have made an error on my tubing sizes since they double check the orders before they ship it out.
They weren't willing to cover shipping for the return so I had to pay the return shipping and just requested a refund for the attitude I was given when I informed them of the error. I believe this was about 70+ dollars worth of compression fittings.
I also made a recent purchase from them for 16 ft. of tubing. They charged me 6 lb for UPS shipping (which states it on the receipt) which amounted to roughly 14.00 to ship the tubing. Against my better judgement I proceeded with the order, since customer support stated it is an accurate estimate based on the the shipping material & box.
The following day after the order I get the tracking from UPS stating that the total weight of the shipment was only 1.9 lbs and that the actual cost to ship it was $8.39 . i contacted customer support and they refunded me the difference (because they verified that they overcharged). I then get an accidental e-mail from James Davis stating "Waste of Time" on the customer status and "Bad Customer" on customer comments.
My guess was he intended to put a note on my account with those statements for future orders on my end, I guess he made an error and accidently e-mailed that to me. 1 hour later I get a call from someone at Performance-PCs apologizing about the comments made and that it was an error. Which was obviously a lie since the e-mail James sent contained my order number & my customer number as well
Perhaps I am old fashioned, but I prefer companies to be truthful about what they are charging me :P
Wish sidewinder computers had the specific tubing I needed, I have had nothing but pleasant experiences dealing with them.
Thanks guys for feedback.
Accidentally ordered the wrong size barbs and before the order shipped called them to have the order changed. Talked to a nice old lady and the order was changed without a problem. I haven't ordered anything from them in months, but when I was buying the WC parts from them they did seem a little slow on shipping.
:shocked: im speechlessQuote:
Originally Posted by iceredwing
Pursue the issue with Hank.Quote:
Originally Posted by iceredwing
So Hank DOES have a black ball list :shakes:Quote:
Originally Posted by iceredwing
Way to conduct business Hanky panky. Good job.
sadly, behavior of an employee reflects on the company...
what James D did was absolutely unprofessional...
i'd fire his ass in an instant for making such mistakes.
but then again, i also recall, working in retail when i was a young kid, we all have those moments...
"yes sir, customer is always right..."
"sorry sir,"
"thank you very much..."
/customer leaves...
http://i44.photobucket.com/albums/f9...miteEdited.jpg
yes, send a copy of the e-mail to Hank... this issue needs to be brought to his attention.
how Hank responds, will determine his integrity...
issues between a customer and retailer are never clear cut.... I would like to know how you worded your emails with PPCs iceredwing. Something tells me that you wrote an "angry" email to them about the incorrect fittings and the shipping mischarge or else you would not have received a response like that.
I own a small business and we no further service clients often. We also have made mistakes and would listen to a rational customer and apologize if need be. If you receive less than acceptable customer support from a company you should pursue it with the supervisor or in this case owner.
Baleful, go ask Gary at Sidewinders if he would refuse to do business with a pain in the A customer (not saying iceredwing would fall into this category or not as that is not my place). This is the US and A. Here businesses have a right to refuse to serve unless the customer is a black female lesbian in a wheelchair with dyslexia and a mild crack addition.
Refusing to do business with someone because they are a pain in the ass, just be a pain in the ass is one thing. But dealing with a customer that is pissed off because YOU screwed up, in the manner above is ridiculous.Quote:
Originally Posted by DarthBeavis
I completely understand and support the right to deny service "at will", companies should be free to run how they see fit. It doesn't matter one bit that this is coming from Hank, because I would call Gary out on the same thing if this ever came from him.
Having a "Black ball" list for "shady" customers is one thing, but to put someone on the "deny service" list because YOU pissed them off is entirely different.
I was just looking again at ordering some things. They do have everything i need but the shipping to CA is crazy. I have ordered a lot in the past from the and the cheapest shipping is $13.67 for ground that takes about 5 to 7 days. 3 day is $22, 2nd day $29, and overnight $57. Ouch. So today I was looking at ordering a few new items. Total $$ is around $35 for the last parts to get my new build done. But wait 5 to 7 days or double the cost just to have them sooner.....
On bigger orders I will keep going back but on my smaller orders I am shopping someplace else. Just not worth the over priced shipping costs.
no customer is a bad customer, so long as they buy... :D
if you dont like a specific vendor, then you're holding the card, make your decision...
but some smart vendors, will "make" you come to them by offering their variety...
aaaah, love capitalism...
Meh, I can understand it. If I piss someone off, I avoid them! :ROTF:Quote:
Originally Posted by Baleful
don't get me wrong, I do understand that customers can be a pain in the ass. But I try to conduct myself as calm as possible despite when companies screw up, nothing gets accomplished if I try to be a smart ass about it.
My initial e-mail was simply to sales@performance-pcs.com, I just happen to get a response from James by doing so. My initial e-mail simply contained the question of why I was charged for 6 lb in shipping when the actual weight of the entire shipment was actually 2 lb.
His initial response was candid, he stated that the weight posted in the site is not the actual weight of each product (which set of flags in my head). Rather the weight that the system had was based on weight of the product + the estimate weight of the shipping material + set weight (no idea what he means by this) to cover price on shipping material. In the end of that explanation, he stated that they don't overcharge on shipping in an attempt to profit.
What I got from his explanation was simply that they made the checkout increase the weight on each product so that it would not only cover the weight of the product, the weight of the shipping material, but to also cover costs of shipping material. The problem with that is they cannot prevent the system from overcharging hence why 16 ft of tubing had it weighed in at 6 lb. Since the primary unit used to measure shipping is weight, the higher they make that weight the higher we are charged for shipping. Had they simply stated somewhere that a handling fee to cover material was x-mount, I would have honestly been more fine with the scenario since it would be a fixed price. In this case it is not, the fact they refunded me the difference in shipping expense was proof that my assumption was right.
Here are some screenshots of my claim. I cannot provide you my initial request about information regarding the costs since it was through the website, and the response goes to my e-mail. But hopefully my only response shows that I really wasn't attacking them or angry at them when I brought up this issue.
http://i438.photobucket.com/albums/q...wing/email.jpg
Sending that e-mail back to James garnered a quick response regarding a refund on the difference. Once he sent me the e-mail regarding the refund on the difference. I get an e-mail exactly 1 minute after that stated this
http://i438.photobucket.com/albums/q...adcustomer.jpg
Which in turn I receive a call roughly 1 hour after that e-mail, as stated in my earlier post, from a lady apologizing on my voicemail (didn't pick up cause i was on the road). Explaining the mistake regarding that bad customer / waste of time e-mail.
And here is a screenshot of the receipt minutes after I receive the "bad customer" e-mail
http://i438.photobucket.com/albums/q...ng/receipt.jpg
please be aware that i did order 2 more things outside of 16 ft of tubing, 1 mesh fan cover & a cheap plastic t-line, I omit it
because it has no bearing on the weight (well at best in real weight.1 lb, unsure how it affected the ''set weight'').
And here is a screenshot of my UPS tracking to verify the weight difference.
http://i438.photobucket.com/albums/q...edwing/ups.jpg
Now I know some might argue my response on the e-mail to james, regarding UPS informing the huge weight difference has a large bearing on price difference, might be invalid because the UPS customer support and I are not aware of the dimensions of the box. For the record the dimensions of the box only make a real factor on the price if the girth of the box reaches a certain size. In which case each additional inch of this certain size is factored into the weight itself, which they call weighted size. I am simply reiterrating what I was told, not making any assertions as to how UPS conducts their business. In other words, as long as the box the company used was under a particular girth the price wouldn't have been affected much at all (somewhere along the line of a few cents).
so hes saying that shipping charge includes the box, the penuts, the label printout the packing slip cost, small things that add up. also probably contains the cost of the labor to pack the order as well.
What was the bad customer explaination? I am not saying you did anything wrong I just want to know what that was about. Please email them again and speak with Hank.
LMAO, that's total BS and you know it. Just because you're sponsored by P-PC's doesn't mean you need to take up for them. The response this guy received, regardless of who it came from, is completely unacceptable.Quote:
Originally Posted by SNiiPE_DoGG
My guess is that was what he was alluding to. That doesn't mean it is alright, considering that if the system is based that way, each item's shipping weight factors in material / labor / shipping cost.
In hindsight that seems alright, until you make large quantity orders, then the concept of the "set weight" becomes particularly bad since 1 order normally means 1 box, 1 set of shipping material, & 1 attempt for packaging it up to ship out.
Not 16 boxes, 16 sets of shipping material, & 16 attempts for packaging it up and shipping it out.
We can argue the validity of their method all day, but the fact is they informed me that they did overcharge me on shipping and I would be refunded. Which means that their system is flawed.
Again if they stated in the receipt that shipping was $8.XX and handling was $6.XX, I wouldn't have been complaining. But they didn't , they told me prior to order that it was the weight of the entire package as a whole (i was fully aware 16 ft of tubing didn't weight 5.8 lb, but i couldn't argue since i couldn't estimate the weight of the box & material they used to ship it with). So there shouldn't be an argument that this is an okay practice. I was paying for something I was not aware of.
If I knew I'd pay 6.00 dollars for handling fees I wouldn't have made that order, it had nothing to do with the total, i just hate fees that I don't agree on. I could have spent that handling fee on more watercooling material!
Dude this thread is funny...
Icered.. if i were you, id email hank and let him know.
I think i have a good relationship with hank like the other vendors. Hank is probably number 3 on my list right below john and alex.
Hank will try to make things right. The problem is getting a hold of Hank. He has other employee's so he cant answer all the questions but he tries.
When the consumer you have a problem with someone thats not the owner, you talk to the owner. The owner will try to make things right most of the time.
When the owner screws you, you just avoid the company.
So far icered you just had a bad experience with a worker. As i said talk to hank directly, and i promise you he will make it right.
D.B. , the lady who called left a voicemail stating that the bad customer response made by James was a clerical error. He meant to send that to someone else (my guess someone within the company) and it involved a different customer.
The reason why I believe it is a lie is my customer number & order number was in that e-mail with the comments. You don't see it on the screenshot because i cut it out.
We could make the assumption it was an accident, but he was dealing with me 1 minute before he sent that e-mail out so unless he was dealing with 2 customers at once, I'm pretty sure it was in reference to me heh
iceredwing, while you were in the right to call them on it, the "tone" in which you did it would set off more than a few vendors. What followed was...inexplainable and just plain wrong behavior. Talk to Hank to get it sorted.
I've got cash purchases for Bawls on my account @ FCPU from when I walked in to pick my stuff up and they forget to close my login. :rofl:Quote:
Originally Posted by iceredwing
Quote:
Originally Posted by NaeKuh
And exactly what the hell does that have to do with anything that is being discussed here?
You think Hank doesn't know about this? Stop kidding yourself, don't be so naive.
It seems pretty simple to me. They got caught trying to charge more for shipping and "handling" without letting the customer know. When the customer caught them on it, they got pissed and put them on the "black" list. Hank owns P-PC's, I'm pretty sure he would be the one to give the "OK" to putting people on the "black" list.
Naekuh, initially I wasn't going to do much about it. It might sound like I am piping angry for the hoopla, but i'm not. I'm just sharing a story lol.
I actually told this to Gary from sidewinder in full, just because I am shocked by how childish support was. I didn't provoke any form of hostility, as you can see, and I got it none the less.
I make 2 orders with this company and twice I have issues with them. The compression fittings order, I also have that in my e-mail history, so I can easily prove that I was just as candid then as I was here in regards to the error. But there is no point to it since that was 4 months ago.
Plus if there was a 'tone' that I set on that e-mail, I wasn't aware of it. I was fairly straight to the point with my e-mail, I didn't sugar coat it because I am the one being overcharged... why do I need to be the one to try and be overly careful not to hurt someone's feelings? I didn't call him a dumba$$ or anything while informing him that I was obviously overcharged. It might appear like I'm being a smart ass, but remember he responded earlier trying to validate the charges with the companies over estimation on weight without acknowledging the fact that despite his explanation of how they do things... the system in fact did overcharge. He only acknowledged it when I said I contacted UPS to check the price of actual shipping & the price they charged me for shipping
As far as talking to Hank is concerned, I don't know how to reach him. When I call I normally receive normal customer support. When I call sidewinder computers or petra's techshop, you reach Gary or Quoc respectively.
Don't assume everything is a conspiracy theory. The man is not out to get you, personally.Quote:
Originally Posted by Baleful
Email his support with the word Hank please reply.
Dont state your concern in the email to support until hank replies.
Once he replies tell him the problem.
Its also nice to use a name reference of someone Hank knows well.
You can use me, he knows me as naekuh, but when you do talk to him please be civil.
You can bash the other punk, but approach hank professionally.
Remember he's the owner.
Gary (SW comps.) is awesome too... so is linus (NCIX hes not owner tho, but he helps out as much as possible)... I should note the other 2 favorate vendors on our forum.
Oh... but lately ive been bugging the crap out of dean and koolance. :rofl:
Yeah, customer relations is really important. Gary took the time to talk to me about it because he asked me about what happened.
Next thing I knew I made a $7.00 order from sidewinder into a $40.00 order.... lol
Lol, never said he was. I don't really do the whole conspiracy theory deal. I just know the things I've seen with my own two eyes don't reflect the same "marry" "happy" attitude as some of you. I've seen some inside dealings with P-PC's that are pretty shady to say the least, but if you've had good dealings with P-PC's, more power to you.Quote:
Originally Posted by DeathWalking
If you like shopping at P-PC's, shop there, it's a free country. :up:
I just think it's funny how some people were pretty quick to come in here and, 1. Try and discredit ice, 2. Just sweep this under the rug like it's "normal" practice, or "just an accident".
I'm not sponsored by p-pcs in any way... lolQuote:
Originally Posted by Baleful
how is it BS that the shipping charge covers more than just the UPS cost? clearly there is more involved in shipping a package than that.
because they initially claimed that it was just shipping that I was paying for
then they stated the system is meant to cover shipping & material costs
then they stated that they don't overcharge in an attempt to make profit from shipment
to which we conclude with a refund and admittance to overcharging.
Mind you that the overcharging isn't a clerical error, that is an error on the system that they implement into the checkout system.
You might be okay being overcharged 3-6 dollars on shipping. But I particularly have an issue with companies who try to make a profit on shipping. If this is a consistent outcome on larger orders, then in 10 orders they are making a decent amount of profit on a service (shipping) that they don't even do.
Also, the concept of charging us a fee on the labor / shipping material in itself is stupid. You factor that in when you price your merchandise. We already pay for the employee labor and etc when they mark up the price. Why do you think newegg is cheaper than best buys? they have less expenses to factor in and the product prices reflect that.
I pointed Hank to this thread.
My apologies Ian. I didn't mean an on-going sponsorship, but I thought one of your past builds was sponsored by them, my mistake :up:.Quote:
Originally Posted by SNiiPE_DoGG
I placed an order last wed and it got here on this past saturday :up:
Same here... Swore to never to business with them again. But to each their own, maybe the company is getting better? Still though I'd recommend Petras or any other tech site before performance pcs.Quote:
Originally Posted by iceredwing
Edit: For the record, my order was fine. Then a week later I got a request for money via paypal. No explanation or anything so I did what anyone would do and ignored it thinking they got the wrong person or something.... Finally after the second request I contacted them via e-mail and they replied something like "we told you the last time you gave us the wrong address that there would be a $10 fee from UPS". There were two things wrong with this, 1. my address was correct since it was overnighted fine, and 2. I had never ordered from performance PCs before. So I was worried about the quality of their operation. Accusing the customer isn't good and what's more is their communication is sub par in my book.
So I kindly let the gentleman know that I was a first and last time buyer from PPCs. =\
Reading thru this and some of it surprises me.
On every order I've had with them they've treated me fine and on the two times I asked for a small part to be shipped that day if possible they have done so.
I can see where their method of calculating weight to cover materials could run into issues as the gentleman with the tubing ran into.
The question then becomes is this a flaw in the system or a deliberate attempt to "make" money on the shipping?
Based on my dealings with them I have to think it's a flaw.
I want to add that I'm not ascoiated with them, just have found them to be a excellent place to deal with.
I buy essentially from PPC's and Newegg for 95% of what I need.
to the OP: If you had a bad experience you should take your business elsewhere as it is YOUR money and you should spend it however you are comfortable. If we were to tally positive and negative experiences (even on this forum) I think the pluses outweigh the minuses. That of course does not mean anything to the OP, but people reading should consider that. Maybe check Better Business listings or the equivalent if you are concerned. The great thing about our hobby is we have many good vendors to choose from so if you are unhappy with vendor X you have vendor Y and Z to choose from.
While it may seem like i'm trying to attack them on a personal level. i'm really not, like I mentioned i wasn't really intending to do much outside of requesting a refund on the difference.
i shouldn't have implied that the intention of those who implemented the checkout system was to profit out of it. What I mean to say was despite the intention to make it fair their system
does profit from it.
i'm simply sharing a story of my disappointment with the company. I haven't made any statements that told other people to avoid P-PC due to my personal experience. By reading their
reselleratings I can already tell that the majority of the time, they get it right. Unfortunately, how they handled my wrong orders was wrong (IMO).
I did take your advice and contacted Hank, I really didn't request anything in terms of compensation. I guess I did it just to inform him on how some of his employees are representing his
company, and the way they behave (unfortunately) represents the company as a whole... despite how great an owner he might be.
Thanks for the advise regardless.
I just bought 2 t values, 2 fill ports, and 10' of tubing. Over all they are saying it is 9.32 lbs and is going to be 16.04 for ground. That is not bad i guess and i should see it mid to late next week.. Pricing for 3 day went to $33, 2 day to $47, and overnight to $83. That is way to much. Something is wrong with the math. I just shipped 13 systems each box weighted 43 lbs from CA to NH and it is only $30 each for me. Maybe they are not shipping much?
On the other side I like Performance-PC. They have everything i need and more. I have not had any other problems (other then xtreme shipping costs) (well they are Xtreme :p: )
well i received an e-mail from Hank. He informed James to apologize for his behavior and they refunded the entire shipping costs due to the error & the comments.
Thanks for the advice, this was probably farther than I intially wanted to take it. But it is nice to know that customer support still matters to some companies
Same for me.Quote:
Originally Posted by quattro_
I read something very interesting at OCAU. A couple of fellas have ordered medium size orders [300-400USD] and the shipping was crazy as expected. However, they emailed PPC expressing their dismay at the 'apparent' shipping rates and PPC REFUNDED them some of the shipping costs because it over estimates the true shipping cost. . . . .
Now this is really great and a bit odd. I never sent an email like this, I simply copped the fees in the face.
Anyhoo, I mostly stayed out of this thread. Order from where ever you want. Don't kid yourself if you think Store A is better than Store B because Owner A is a really nice guy. . . . . being nice isn't a major component in my decision making when working out who I order from. I'm after prompt email responses [all do this], good choice of items [PPC win hands down], reliability, previous dealings with international orders [very important] and of course price.
They are a good company. I deal with them all the time. Heck without asking they refunded my shipping charge on one item because I bought something impulsively after I made a purchase already and they put that item with my other purchase. Now tell me who does that? They are the only one's I know of. They have always been pretty damn good to me and I am thankful they are around with so many damn products. I keep buying impulsively from them. Cannot help it I guess I am hooked. Is it an addiction when I keep checking back and clicking the 'new items' link? You do it too right?!? :nuts:Quote:
Originally Posted by iceredwing
every time ive ordered it taken a day to be sent. wish it was faster.Quote:
Originally Posted by Aielman
I'd be dead if Australian stores didn't do this. I remember my first wc order from an Aussie store and I think I added 2 more things the same day and added something else the next day. The store owner sent an email saying something like, "Sure no problem, DD the difference to our account. Can I convince you to buy some more items or are you going to do that for me. :D" That's awesome.Quote:
Originally Posted by Sadasius
Oh yeah in January I bought 2 tennis racquets. The next day I decided that I didn't want the string I selected and asked if it was possible to CHANGE the string to something else. Well I got an email back saying sure, they were going to string it today and just DD the difference!"
=D
Has anyone had an issue with P-PC's automatically adding an item into you cart that you didn't want? I placed a $600+ order with them recently and was charged $10 for a thermal paste that I never added to the cart. I didn't notice it because there were quite a few lines on the order to go through. The week prior to this any time I added things to my cart so that I could calculate shipping I found that same item mysteriously ended up in the cart.
Same thing happened to me. I paid for 28lbs but it was only 17.5lbs according to UPS. I wasn't going to call ppcs because I have other things to do. I noticed it when it happened, I was thinking about posting it in the other thread but it was deleted before I got back from work. And I didn't want to get attacked anymore and be accused of being a high maintenance customer for reporting something negative. It seems like there's a clique of people that really have ppcs's back, which is cool I guess. Maybe you guys were lucky and got classified as 'good customers'. What you goin do :shrug:. I would order again, it would just be nice if they could learn from their mistakes but it doesn't seem like thats going to happen when people get attacked when they post a negative experience or threads get pulled.
You got some serious issues man. That ain't your first post like that either.Quote:
Originally Posted by DarthBeavis
You'll find a lot of people supporting Sidewinders, Petra Tech Shop, Jab Tech and Frozen CPU. The way I see it is that PPC seems to draw the most criticism with a thread every month so maybe it makes it look like XS loves PPC and no one else :shrug:
Yup I totally agree with you. Nothing ever happens either. Are there mods? Don't get me started on the AT thread either because that is a million times worse.Quote:
Originally Posted by kimoyo
I normally just roll over such posts but hey if someone wants to bring it up, I'll also join in and express my disgust.
you think? :welcome: I think quite a few of us have issues. How does it feel to walk on water?Quote:
Originally Posted by kimoyo
Great so because someone doesn't spew toilet matter from their mouth they are Jesus? I know your post has elements of sarcasm but I don't think that was the greatest time to do so.Quote:
Originally Posted by DarthBeavis
=___=
Being a foreigner you have no context. I am a small business owner. As such I can deny service to people however I can be sued if they have any trait which is protected by anti-discrimination laws and the burden is pretty much on my shoulders . . . .the person I described is a composite of the various classes protected by the laws. Essentially I have to be careful I no further servicing clients unless they happen to be straight white males. Too many lawyers, too many laws.Quote:
Originally Posted by MomijiTMO
you are a pretty level-headed person so you probably have a point. :shrug:Quote:
Originally Posted by MomijiTMO
Not really...I thought it was pretty funny. Then again I am kind of deranged myself..:shrug: <-- great got me shrugging now! Bastage!Quote:
Originally Posted by DarthBeavis
I've had 15 or so orders through PPC. Think I just broke $3,000 from them. I have heard many times if you ever have problems, they are not so good with correcting it and generally come at it like you're lieing or you are too dumb and the mistake is actually on your end. You'll have to prove it from the standpoint of you already being guilty.
Through all of my orders till recently, I didn't really have any problems. First problem was, I ordered a couple poly T's that are @ $1.99 and they sent me delrin T-blocks that are @ $4.99 instead. It even passed their double check-off procedure, the packing slip read "Polypropylene "T" Fitting 1/2" and was checked off twice, yet what I got were Danger Den delrin T-blocks. I actually really wanted the poly T's as the delrin T-blocks are too bulky for my needs, however I did not pursue it. But so much for the double check-off method being fool proof .
I am sure (after just dealing with the customer support) that if I did email them telling them of the problem, they would have required me to take a picture of the T's , because obviously I don't know the difference between a poly T and a delrin T block, as well as scan and email them back the packing slip that they just sent me that I guess they don't keep a record of. We all can easily take digital pictures and do scan's right? Luckily for me, yes I can.
Now I ordered a case. It was missing a part. I emailed them back stating it was missing a part. I was expecting a ' sorry, we'll get it to you right away'. What I got was a 'we emailed the manufacturer to let them know..' I am sorry, but that is just passing the buck. And actually, I didn't get to that point till 3 emails of 'yes I have checked the box to make sure I didn't just not see it' . I gave it a day for it to develop to see if I got updates to the problem being corrected. I did not, so I started requesting RMA since they have a 3 day after recieveing shipment before no RMA clause. After 3 or 4 emails asking for RMA, they finally came back with them getting me the part out of other boxes in the wharehouse along with a comment of all the other boxes had the part (so why doesn't yours......was the implied statement I got). I also get the feeling that if I did not pursue it, I would have been left holding the bag or waiting weeks to receive the part from the manufacturer assuming that happens at all, before I can actually start using the case I ordered from their store. That is not a good feeling.
Durring that time, I also had another order of many many different PSU pins since I plan on resleeving about 6 or 8 different builds I had. The order was shipped out to me, no indications of any problems. I check and count off all my pins and I am short 280 PSU female main connector pins and 20 pins for something else. Email em, have to email the shipping slip they gave me. About 3 or 4 emails later, I finally get a 'we don't carry that many pins and are out of stock and sourcing new manufacturer for it'. I have that order canceled an got refunded. Thing is, that was shipped to me as if itwas complete. There ws no indication from them anything was amiss. If I didn't mention anything, no doubt I would have been stuck holding the bag.
I will say that through all of my other transactions with them, I had no problems. And that the problems I did have were eventually taken cared of. However, I will not be doing bussiness with them again. They will litterlly have to be the last place selling what I want for me to order there again and I would have to really want it. I do not need more headaches added on to the head ache of an incorrect/missing parts order. I do not need someone passing the buck, I need solutions fromt the source I am dealing with. The missing part for the case was maybe a $15 part. I have spent @$3,000, do you think they could have given me the benefit of the doubt and just said 'parts on the way, sorry about that' instead of playing 101 question games with me? Congratulations, there may be people out there that might try to play tricks into getting that $15 part for free, but I was not one of those people, but I was a potential customer that might have spent $1000s more $$ at the store on future orders.
Man, you on fire! Well, at least you could blame it on the ah-ah-ah-alcohol.
Quote:
Originally Posted by DarthBeavis
I drastically cut back on drinking in my effort to reduce my circumference. Unfortunately it seems it was too late to save my brain cells. :shakes:Quote:
Originally Posted by kimoyo
I am pretty disgusted myself and I am not a foriegner if that has any bearing for this at all. I was gonna write some heated response directly, but decided it is not worth my time. And someone writing stuff like this and going on..'oh I am just joking'..or 'oh, it's just sarcasm..' . ...riiiight :down:Quote:
Originally Posted by MomijiTMO
Reach down into your shorts....What are those? Your balls...yes that's right. This is a forum...People will say the weirdest stuff and you cannot take everything so seriously. Now as long as he does not have his hand down your shorts too then your golden. Guys learn to get along! He was joking around and I thought it was funny as hell myself. Your taking it out of context.Quote:
Originally Posted by Herc130
I read this and came up with this: They screwed up big time on you.Quote:
Originally Posted by Herc130
The case deal I can see them not knowing about as you order a case and they grab a sealed box off the shelf and ship it BUT when you called and said a part was missing there shouldn't have been any discussion just the question of what part is it and we'll send it out ASAP and done.
On the PSU connectors I'd bet dollars to dimes that it's an item bought in bulk bags and not inventoried individually.
One of those things that "Oh yea, were getting low, time to order another bag of XXXX pieces BUT again, handled wrong IMO.
When they realized they didn't have the quantity you needed they should have shipped what they had and emailed you that info.
it's all in the details.
Go eat some poi brah. Just a freakin howlie flappin his gums over here.Quote:
Originally Posted by Herc130
Context. here it is folks. get a backbone alreadyQuote:
This is the US and A. Here businesses have a right to refuse to serve unless the customer is a black female lesbian in a wheelchair with dyslexia and a mild crack addition.
Let's keep this friendly huh?
no need for any sarcasm to anyone.
remember, all we're discussing is a store's policy's not anything that is life or death.
Keep it in perspective ok?
I agree. I was not trying to offend anyone which makes this quite funny.Quote:
Originally Posted by Movieman
Don't make me come back to Hawaii now . . . :rofl::rofl:
http://img176.imageshack.us/img176/2...09largeiw6.jpg
***About 25 -30 lbs lighter now than in that pic but I am still sumo quantity baby
herc130 is a coastie if I remember and might not take kindly to your comments..Quote:
Originally Posted by DarthBeavis
Lets go easy here so there's no blood for old Dave to have to clean up..
my typing fingers thank all for listening.;)
I thought he would become a buddy if he saw me in coconut shells. Who can resist? If posting a picture of my phat arse so everyone can laugh at me is not an olive branch I do not know what isQuote:
Originally Posted by Movieman
Holy crap...HEADLINE NEWS.....Darth Beavis ate PPC's!:shocked:
On other news.....Movieman has died due to severe carpal tunnel syndrome from nasty posts editing!
Don't I look like phat elvis?Quote:
Originally Posted by Sadasius
Aqua Tuning is going to trademark my belly
I earned a gut on myself these past couple years as well. Could stand to lose about 30 or 40 pounds.Quote:
Originally Posted by DarthBeavis
They might! :rofl: They trademarked SilenX for christs sake! :rofl::rofl:Quote:
Originally Posted by DarthBeavis
LMFAOROTF!Quote:
Originally Posted by Sadasius
I almost spit out my dinner when I saw that!:rofl:
I ate Aquatuning as well but it already passed to my colonQuote:
Originally Posted by Movieman
Suddenly it all makes sense now! :rofl: So obviously they are not Scottish! (Saturday Night Live reference)Quote:
Originally Posted by DarthBeavis
may as well post a pic of movieman . . . in his forum editing regalia
http://img253.imageshack.us/img253/1...yjaymayrj6.jpg
TRON!!! AWESOME....:shocked: Got a little camel toe action going on there too!
It won't work.Quote:
Originally Posted by DarthBeavis
I'm still laughing over that 'He ATE PPPC's!
Went to take a leak and almost missed the damned toilet I was laughing so hard!:rofl:
couldnt have said it better...sweet pic by the wayQuote:
Originally Posted by kinghong1970
Poor dude, looks like he is showing cameltoeQuote:
Originally Posted by DarthBeavis
...made my day :rofl:Quote:
Originally Posted by DarthBeavis
i just made my first order from them on the june 8th and got the package on the 17th. i ordered 3 noiseblocker fans, and two of them are "defective" because they have this irritable clicking noise when the spin. does anyone about their quality checks or know if they check their stuff before shipping the items out? and are there any performance-pc reps on this forum or should i just email them about this? first time i payed for premium fans and 2 of the 3 are bad :shakes:
EDIT: i was also charged for 5.40lbs, when the package was really only 3.0lbs. how do they get these shipping "estimates", because this is almost double the actual weight. how they handle all this will determine if i'll buy anything from there again.
Most times, quality control is left up to the manufacturer, because if the distributor were to take it out of the package to test it before shipping it to you, they will have essentially sold you a used product.
Finally received my package after 14 days.
I open it up hell excited only to find out they gave me an EVGA motherboard watercooling block kit instead of Gigabyte...
:(
They have a very bad habit of substituting parts.Quote:
Originally Posted by Zack.
MovieTron has scarred me for life. :clap:
I can work with that Tron photo.... BRB
Its not "Camel Toe"
Its Moose Knuckle.
Just remember that I can work on your account also! :hrhr:Quote:
Originally Posted by CyberDruid
I would just like to add that I contacted them and they happily are going to send me my correct waterblocks as long as I send them back the incorrect ones, which to me is perfectly fine.
Reading through this thread I have come to a conclusion that most people who have problems with PPC are people who don't respect human fault.
Reading the OP's emails I did personally think he could have been a little more respectful and understanding of the whole situation even if he didn't want to. I understand some people find that hard to do but sometimes you just need to dig deep and realise what's best for the situation at hand. He might not believe that he should be nice because he's the customer and regardless of his attitude he will eventually get what he wants. My order was over $1600 so sure I was angry and frustrated when I realised they sent me the wrong block, but hey, sh*t happens right?
I approached PPC with the calm and respectful person I believe I am and look where it got me. They refunded the huge shipping overcharge which I didn't explicitly ask for, only hinted to them. They are also cross-shipping my proper blocks with the ones I need to ship back to them to ensure that I get them as soon I can.
I just think that when people approach merchants they should bare in mind that even if they are angry or emotional about the situation, conducting yourself in a calm and professional manner will get you much further than acting immature (I'm not saying the OP did) and being extremely rude about the situation.
Whether you think its right or wrong, act professionally, it's the best way. :up:
Sure PPCs have wide variety of selections but do they have all in stocks?
I wish they mark they pages when the stuff's out of order..
Also, I would not recommend ordering more than 5 items with them because twice they screwed me up with my orders (over 10 items). Strangely, every time this happens it's always missing parts I paid for, not overshippment. One time I had to prove it wasn't shipped.
If you are in a dire need of getting particular parts, looks else where..you may end up wasting time waiting for parts which you won't get with such a disappointment.