OMG Look at this for bs!!

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07-10-2006, 07:08 AM
lawrywild

OMG Look at this for bs!!

LOL.. I emailed ASUS tech support for a new bios chip for my p5w dh deluxe. I waited 72 hours for a reply and look what I got;

Quote:

Dear sir/madam,

Thank you for contacting ASUS Customer Service.
My name is Penny. It's my pleasure to help you with your problem.

P5W DH Deluxe can't support Intel Core 2 Duo processor now. Please refer to the CPU support list of P5W DH Deluxe to change another processor to use.
http://support.asus.com/cpusupport/c...%20DH%20Deluxe

If you have any problem, please refer FAQ(Frequently Asked Questions) or contact us again. We will try our best to help you.
http://support.asus.com/faq/faq.aspx?SLanguage=en-us

Sincerely,

Penny
ASUS Customer Service Center(China)

omfg, wtf are ASUS on? They put it on the box that it supports C2D then reply to a support email with something like that?? HAHAHAHA ASUS been doing too much weed :slapass:
07-10-2006, 07:11 AM
yaddam205

Quote:

Originally Posted by lawrywild

LOL.. I emailed ASUS tech support for a new bios chip for my p5w dh deluxe. I waited 72 hours for a reply and look what I got;

omfg, wtf are ASUS on? They put it on the box that it supports C2D then reply to a support email with something like that?? HAHAHAHA ASUS been doing too much weed :slapass:

Well ya let some woman tell you that, thats why send it again and ask to be replyed to by a man, honestly.
07-10-2006, 07:11 AM
simonmaltby

That a cracking reply... Asus deserve to be publically humiliated for that statement.... although we all know that they are right, P5W DH does not support C2D unless it shipped with the later Bios.

One to take up with your retailer i fear.
07-10-2006, 07:13 AM
Manoj

Quote:

Originally Posted by lawrywild

LOL.. I emailed ASUS tech support for a new bios chip for my p5w dh deluxe. I waited 72 hours for a reply and look what I got;

omfg, wtf are ASUS on? They put it on the box that it supports C2D then reply to a support email with something like that?? HAHAHAHA ASUS been doing too much weed :slapass:

Actually what she said is actually right.

The current stock uses an old bios which doesn't support conroe. The new batch will be out soon with the new bios for Conroe Support.

Many of the current owners of P5W DH Deluxe (including myself) had a problem booting up the system due to the old bios not supporting Conroe CPU. A beta firmware is available which works with Conroe.
07-10-2006, 07:15 AM
lawrywild

Quote:

Originally Posted by Manoj

Actually what she said is actually right.

The current stock uses an old bios which doesn't support conroe. The new batch will be out soon with the new bios for Conroe Support.

Many of the current owners of P5W DH Deluxe (including myself) had a problem booting up the system due to the old bios not supporting Conroe CPU. A beta firmware is available which works with Conroe.

I don't think you understand why I sent the email..

I asked for a new bios chip with C2D support..

anyway, ordered a celeron 331 now anyway, :banana::banana::banana::banana:ing asus bs reps

and anyway even if the bios doesn't support C2D, they shouldn't write it clearly on the front of the box if they're going to reply with some bs like that :stick:
07-10-2006, 07:15 AM
freecableguy

i just think its BS that they put Core2 support on the box when it required a hotflash to get Conroe to POST.
07-10-2006, 07:16 AM
simonmaltby

Quote:

Originally Posted by Manoj

Actually what she said is actually right.

The current stock uses an old bios which doesn't support conroe. The new batch will be out soon with the new bios for Conroe Support.

Many of the current owners of P5W DH Deluxe (including myself) had a problem booting up the system due to the old bios not supporting Conroe CPU. A beta firmware is available which works with Conroe.

The good news, in the UK anyway, is that the retailer dont have a leg to stand on as they are being sold as supporting C2D and the box says it... RMAing will be very easy :) and if a better board turns up soon, thats what i will be doing (getting a free update)
07-10-2006, 07:16 AM
kman540

Quote:

Originally Posted by Manoj

Actually what she said is actually right.

The current stock uses an old bios which doesn't support conroe. The new batch will be out soon with the new bios for Conroe Support.

Many of the current owners of P5W DH Deluxe (including myself) had a problem booting up the system due to the old bios not supporting Conroe CPU. A beta firmware is available which works with Conroe.

they should've put that on thr outside of the box right next to:
Supports C2d
07-10-2006, 07:19 AM
lawrywild

Quote:

Originally Posted by freecableguy

i just think its BS that they put Core2 support on the box when it required a hotflash to get Conroe to POST.

exactly, even if they're not officially released yet, you can't market something as supporting a CPU when infact it doesn't unless you buy another CPU or hotflash..
07-10-2006, 07:26 AM
David9799

lawrywild... what happen to your bios chip? Or do you just want one that can run C2D?

They sent me a new bios chip i should get it today all i had to pay was the shipping.
07-10-2006, 07:28 AM
lawrywild

Quote:

Originally Posted by David9799

lawrywild... what happen to your bios chip? Or do you just want one that can run C2D?

They sent me a new bios chip i should get it today all i had to pay was the shipping.

it's 0401

That's what I asked for but got this bs reply ^

I have bought a celeron 331 now to use though..
07-10-2006, 07:35 AM
Lestat

Quote:

Originally Posted by Manoj

Actually what she said is actually right.

The current stock uses an old bios which doesn't support conroe. The new batch will be out soon with the new bios for Conroe Support.

Many of the current owners of P5W DH Deluxe (including myself) had a problem booting up the system due to the old bios not supporting Conroe CPU. A beta firmware is available which works with Conroe.

wait mine came with the 0502 and correct me if im wrong but thats supports conroe just fine doesnt it ?

mine came from the 2nd shipment to newegg.
07-10-2006, 07:50 AM
Vric

C2D cpu isn't out yet. So it's normal that it's not on supported list.

Asus rep only look at document they have to work with. On the compatible list, there is no sign of C2D, so they say it's not working.

Those rep don't think, they just cut/paste info.
07-10-2006, 08:13 AM
kais

rofl, asus reps are dumbas*es
07-10-2006, 08:31 AM
XS Janus

Penny from China what else can you say :rolleyes:

Fogget abawd it:cool:
________
ZX14 VS HAYABUSA
07-10-2006, 08:37 AM
VulgarHandle

seriously, regardless of where she's from, those people have to read from a script

asus is a big company, too big to be paying smart people to answer customer calls, they write the script, the iggy's read it, if they go off the script, they get canned

anyone here that's worked telemarketing of any sort, selling, customer service, whatever, for a large company, will tell you the same

but yeah, asus shouldn't be putting C2D support on the box if it dosn't
07-10-2006, 08:41 AM
simonmaltby

Just one point though... As retail C2D's are not available yet, we dont know for sure that the basic bios will not work. I know it seems unlikly, but Asus are hardly likley to officially support ES chips :)
07-10-2006, 10:25 AM
m0da

Quote:

Originally Posted by Lestat

wait mine came with the 0502 and correct me if im wrong but thats supports conroe just fine doesnt it ?

mine came from the 2nd shipment to newegg.

Same deal here. I got the first shipment (ordered last Tuesday 7/4/06) and it came w/the 0502. I've heard that 0502 and up supports Conroe. Eh.. cmon asus :stick:
07-10-2006, 01:28 PM
m3csl2004

i would contact the retailer you bought it from - its basically false advertising
07-10-2006, 01:48 PM
Donnie27

Quote:

Originally Posted by simonmaltby

Just one point though... As retail C2D's are not available yet, we dont know for sure that the basic bios will not work. I know it seems unlikly, but Asus are hardly likley to officially support ES chips :)

Nope, ES and retail chips support is supposed to be the same since ES chips are sent out for Debugging and or troubleshooting, just a thought.
07-10-2006, 02:45 PM
Tallman

Heh, mine JUST arrived! Will open box to see what bios I got.
07-10-2006, 02:51 PM
Tallman

Hmm, mine is 0401
07-10-2006, 02:53 PM
DsM

tomorrow... tomorrow... ill love ya... tomorrow

i get mine tomorrow... ill post what BIOS it came with...
07-10-2006, 02:55 PM
Tallman

David9799, Who did you have to contact to get a new chip sent to you?
07-10-2006, 02:57 PM
JWMc

My board came with 0401 :(.

Ugh, I'm actually considering ordering a celeron-d 325j just for a hassle free method of updating the bios :mad:.
07-10-2006, 03:38 PM
Weedsqueezer

can yall tell what bios it is without powering it up?
07-10-2006, 03:43 PM
Tallman

It says on the sticker applied ontop of the bios chip
07-10-2006, 03:44 PM
Weedsqueezer

and bios 0401 won't support C2D?
Well good thing i haven't sold my Intel 550 yet! LOL
07-10-2006, 04:30 PM
Eastcoasthandle

Quote:

Originally Posted by Tallman

Hmm, mine is 0401

Mine says 502. Something tells me to wait until the 14 before buying C2D because they were changed to B2 stepping so in all honesty we don't know which cpus were changed to that before they were shipped. :confused:
07-10-2006, 04:31 PM
Eastcoasthandle

Quote:

Originally Posted by weedsqueezer

can yall tell what bios it is without powering it up?

yea a sticker is on the bios chip itself.
07-10-2006, 04:33 PM
Charloz24

Quote:

Originally Posted by Vric

C2D cpu isn't out yet. So it's normal that it's not on supported list.

Asus rep only look at document they have to work with. On the compatible list, there is no sign of C2D, so they say it's not working.

Those rep don't think, they just cut/paste info.

Well then they should not advertise this:

http://usa.asus.com/products4.aspx?l...98&modelmenu=1
07-10-2006, 04:45 PM
Fixxxer

IMO it's a shame that a company like ASUS labels P5W-DH as a Conroe Ready board and they don't supply them with a Conroe compatible BIOS.

If they wanted to void the use of ES processors on their mobo, they just had to launch them at the official release date of Core2Duo processors.

VERY BAD, ASUS! :mad: :nono: :slapass: :slapass: :slapass:

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