Fried my DFI X58 UT T3eH8

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09-27-2009, 03:39 PM
ecidious

Quote:

Originally Posted by kaskuli

she sends another email and says i sent back an xlsx doc and not an xls one... then she said i'd have to send another one because the doc was 4 pages long and she only needed 1 page.

If she can open it to see that it's 4 pages long then wtf is the problem?
09-27-2009, 04:14 PM
kaskuli

Quote:

Originally Posted by DFI Tech Support

You have to help me. Your form has spreaded over 4 pages and I can't
print it out. It should be just one page.

Best regards,

Susana
RMA Department
DFI San Jose
P:510-226-7500x118
F:510-226-0181

That's what she said....
09-27-2009, 04:25 PM
Praz

Fill out the single page as requested and fax it back marked to Susana's attention.
09-27-2009, 08:45 PM
kaskuli

Quote:

Originally Posted by Praz

Fill out the single page as requested and fax it back marked to Susana's attention.

I did that. She just hasn't said anything since Friday.
09-27-2009, 09:51 PM
cstkl1

Quote:

Originally Posted by woffen

I know that, but if I remember correctly there was someone wondering how his pwm temps were so high, and Andre Yang told him not to worry as they are good for 130C. That is where I got the C from. Other people cross the internet has stated the same thing.

EDIT:

I don't think he has the problem with RMA as I do whatever he does with the board:rofl:

ure misquoting him

andre was talking about the volterra's
09-27-2009, 09:53 PM
woffen

Quote:

Originally Posted by cstkl1

ure misquoting him

andre was talking about the volterra's

Isn't that the PWM's? If I've understood something wrong please explain:)
09-28-2009, 10:11 AM
rintamarotta

Quote:

Originally Posted by woffen

Isn't that the PWM's? If I've understood something wrong please explain:)

Volterras are VRM chips (Voltage Reculation) and they usually are indeed part of the PWM's, usually i have seen volterra vrm chips in graphics cards but it is possible that they are used on motherboards.
09-28-2009, 10:28 AM
woffen

Quote:

Originally Posted by rintamarotta

Volterras are VRM chips (Voltage Reculation) and they usually are indeed part of the PWM's, usually i have seen volterra vrm chips in graphics cards but it is possible that they are used on motherboards.

Pretty sure there are Volterras VRM chips on this board. Ok, I called the volterras the pwm but aren't those the parts that get hot then?
09-28-2009, 08:54 PM
rintamarotta

Quote:

Originally Posted by woffen

Pretty sure there are Volterras VRM chips on this board. Ok, I called the volterras the pwm but aren't those the parts that get hot then?

They get hot but not shure how hot, need to inspect my bloodrage and classified later on to see what are the parts that heat up so damn high.

My spare bloodrage were running pwm at 80 celcius but classified runs it low 60's for me, same goes for phenoms msi 790fx-gd70
09-28-2009, 10:25 PM
woffen

Quote:

Originally Posted by rintamarotta

They get hot but not shure how hot, need to inspect my bloodrage and classified later on to see what are the parts that heat up so damn high.

My spare bloodrage were running pwm at 80 celcius but classified runs it low 60's for me, same goes for phenoms msi 790fx-gd70

I don't think you can compare different boards with eachother. They all have a different setup on the pwm. Will be interesting to see IF I get a new board with a newer revision if there are any noticable differences.
09-29-2009, 06:52 AM
woffen

UPDATE:

New board will be shipped to me soon!:up:

DFI Taiwan's R&D is interested in my board so they will have my board shipped to them and they will send me a replacement.

So a BIG THANKS to DFI TAIWAN for helping me in this matter!!:clap:
09-29-2009, 08:09 AM
Tommie_lj

thats great to hear Woffen!

but this is what was going to happen the first time you contacted that local shop! you shouldn't have to fight for your rights to have your board replaced?... i will never go for a DFI board, thats for sure... i will stick to ASUS, and buying from costumer friendly shops..
09-29-2009, 08:35 AM
sjakie666

nice woffen :D

I hope that DFI Taiwan's R&D will post there findings in here :P
10-06-2009, 04:17 AM
woffen

New board arrived today:clap:

Revision is R.AE0. Hopefully it is the newest. Too bad I dont have a case to load it up in atm. Will have to wait for the rest of the stuff for the build to arrive I guess.

Thanks to DFI Taiwan for helping me out in this situation. What I dont know now is if this new board still is under warranty here in Finland from the local store. Will have to find out.
10-06-2009, 10:02 AM
Roger_D25

Excellent news woffen, glad it worked out for you (better late than never)! If you would please keep us posted on how this board works out for you?
10-07-2009, 06:49 PM
Havox

wow woffen horrible all the bs you had to go through. I know for sure I won't ever buy a DFI board. Hopefully your new board treats you better though it seems you never would have gotten a new one if it weren't for all the people pledging on not buying dfi again.
10-10-2009, 07:20 AM
Aerou

What I don't understand why are you talking about Volterra PWM, when the mosFETs that are burned on the pictures from the 2-phase PWM that supplies the VTT voltage. A similar circuit supplies vDDR on that board too. The thing that fries these componets might be overclocked UNCORE and it seems they aren't made to handle it out of spec.
10-10-2009, 07:42 AM
linflas

Strange I have been using dfi boards for going on 10 years, and I have had my fair share of RMA's most recently an X58 I built for a friend, I am still running an x38 board myself, going on 3 years with it, and no worries, had a bad DFI board with an AMD setup, problem with the add-on sata controller back in the the day with an ATI chipset that was absolute crap, but for the most part they are my go to company for solid reliable boards.

ASUS, abit, EVGA (ugghh don't get me started on thier foxconn crap), had more problems with those then I ever had with many a DFI board.

They have always been, and I hope always will be a tweakers board, they opent he bios like no other manufacturer, and with that freedom comes concequences if you make mistakes with it. They take some getting used to, but I love them for that.

I am glad they sorted you out woffen!

Nice to see DFI Europe reads this, Is DFI USA represented here as well? I usually use the DFICLUB forums for problems, and Praz and the boys are usually very helpful.
10-10-2009, 09:41 AM
Praz

Quote:

Originally Posted by linflas

Nice to see DFI Europe reads this, Is DFI USA represented here as well?

Most USA issues needing DFI involvement are best resolved at DFI Club. Bulldog pretty much summed up why in this post.

http://www.xtremesystems.org/forums/...4&postcount=80
10-10-2009, 12:33 PM
Aerou

1 Attachment(s)

running it out of spec - you should cool it out of spec

my board is fine after 2 months of 24/7 100% on 8 HT cores running WCG Help Conquer Cancer
i7 920 C0, 3,8GHz , 1,23 Vcore, 1,36 VTT, rev A56 board

perhaps this did the trick:
10-10-2009, 01:18 PM
Sam_oslo

Quote:

Originally Posted by Aerou

running it out of spec - you should cool it out of spec

my board is fine after 2 months of 24/7 100% on 8 HT cores running WCG Help Conquer Cancer
i7 920 C0, 3,8GHz , 1,23 Vcore, 1,36 VTT, rev A56 board

perhaps this did the trick:

I have never cared about cooling that spot. I don't even know what is under that cooler. But good cooler you found, ;).
What kind of chip is under it?, and what makes it hot VVT, Vcore, something else?
10-10-2009, 04:38 PM
linflas

Quote:

Originally Posted by Praz

Most USA issues needing DFI involvement are best resolved at DFI Club. Bulldog pretty much summed up why in this post.

Yeah, saw that Praz, just was curious, as I said in my post, I do use DFI Club.

Quote:

Originally Posted by Aerou

running it out of spec - you should cool it out of spec

my board is fine after 2 months of 24/7 100% on 8 HT cores running WCG Help Conquer Cancer
i7 920 C0, 3,8GHz , 1,23 Vcore, 1,36 VTT, rev A56 board

perhaps this did the trick:

Couldn't agree more, I crunch constantly as well, here is my x38, lol

http://img237.imageshack.us/img237/4562/rig.jpg
10-10-2009, 06:10 PM
Aerou

Quote:

Originally Posted by Sam_oslo

I have never cared about cooling that spot. I don't even know what is under that cooler. But good cooler you found, ;).
What kind of chip is under it?, and what makes it hot VVT, Vcore, something else?

You should then. I am positive it handles VTT. But OCers should cool both of the phases. I missed one out and correcting it now.

http://img242.imageshack.us/img242/541/img1233i.jpg

LINFLAS, WTG! :toast: the X38 is one of my favorites. Take good care of here. Once you get around memory multiplier VS fsb issues, she's stable as my love towards this board. Just a tip - a nice passive cooler like the TR HR-05 or even better the Xigmatek N881 Porter handle the northbridge damn fine :up:
10-10-2009, 11:13 PM
woffen

I was talking about the PWM because someone was concerned about the temp that the Smartguardian application was showing, and I believe that to be the PWM temp. I didn't have any idea what the chip is that got burned..
10-11-2009, 11:34 PM
Bulldog14

Quote:

Originally Posted by linflas

Strange I have been using dfi boards for going on 10 years, and I have had my fair share of RMA's most recently an X58 I built for a friend, I am still running an x38 board myself, going on 3 years with it, and no worries, had a bad DFI board with an AMD setup, problem with the add-on sata controller back in the the day with an ATI chipset that was absolute crap, but for the most part they are my go to company for solid reliable boards.

ASUS, abit, EVGA (ugghh don't get me started on thier foxconn crap), had more problems with those then I ever had with many a DFI board.

They have always been, and I hope always will be a tweakers board, they opent he bios like no other manufacturer, and with that freedom comes concequences if you make mistakes with it. They take some getting used to, but I love them for that.

I am glad they sorted you out woffen!

Nice to see DFI Europe reads this, Is DFI USA represented here as well? I usually use the DFICLUB forums for problems, and Praz and the boys are usually very helpful.

As far as support for the North American area goes it is indeed unlikely that my counterparts at DFI in California will make public appearances. Rgone, Praz and the rest of the crew handle the public matters NA side. In particular you can treat Praz's word pretty well as law when it comes to all things DFI. He has a long and helpful history with DFI.

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