If you have found a drop, GET IT OUT!
Honestly, that's how it starts.
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If you have found a drop, GET IT OUT!
Honestly, that's how it starts.
:( I know...
maybe its just the fitting...
The new one is bad too ?
What will be a good replacement ?
Guy's I think this ones a write off.:yepp:
the first T3 I owned cracked from the sides
Got a replacement with plastic screws and no metal inserts and it cracked
where the plastic screw is in
and now waiting for some reply from brian
Man, I wish I knew how many of these were sold.
Brian either needs to start issuing refunds or step up to the mark.
I am close to accepthing the fact that the T3 is finished in primochills hands.
I would not be suprises if Geno has walked away from it altogether.
The only way to fix it is to make a delrin version which is not going to happen.
Brian I want my money back!!!!!!!!!!
I think this could get more ugly yet, if the re-engineered replacements are failing as well.:shakes:
I have no hope I'll ever see any $ in this.
To me this is a write off, wonder if it could be considered a business expense?:ROTF::dammit:
He said the relationship ended a while back. Not pleasantly. He hasn't posted here since.Quote:
Originally Posted by Barso
Can't say as I blame him, with lawyers, and all that crap.:shrug:
I have had all 3 versions.
The 1st with the yellow band, the 2nd with the missing yellow band and the new one from the manufacturing plant closer to their home.
All 3 have failed in the exact same spot.
The T3 is what's commonly known as a disaster.
Walk away from it with a valuable lesson well learnt.
The last thing I heard from Brian was another new revision is being tested at the moment and my replacements should have already been sent.
But alas, after many emails I have heard nothing.
Personally I think Brian has stuck his head in the sand and we are all left with wasted money.
I think I will pull mine out today and look it over and see how it is holding up. I need to buy another Res to get by until the new version comes out and that maybe a LONG WHILE. I guess it is time to design another loop for a different Res. and stop worrying about this thing killing my new system, I have way, way to much money in this system now to have it go BOOM :eek:
That's how I feel.
We all need a system we can leave on and know that it can be left unattended.
With the T3 installed I find myself checking for drips as soon as i turn it on and every 15 minutes thereafter.
Not good.
I have learnt that this thing is a waste of time.
Design was brilliant but execution terrible.
I don't blame geno one bit but I do blame Brian for cutting corners.
Although I am sure geno still took his cut of the profits anyway.
At this point, profits, as you put it, are a distant memory. For all parties concerned.
At least other manufacturers can learn form these mistakes. And offer what the market obviously wanted.:up:
full refund.
The biggest problem is who will issue refunds?
The retailer will try and blame primochill and primochill will try and make the retailer issue the refund.
Also the 2 T3's I purchased from the 2 retailers in the UK are no longer in my care as the 2 leaking T3's I have now are both from Brian's latest revision from his plant back home.
So the retailers may well try and state that the issue is with Brian.
What a mess.
Everyone is out of pocket.
I am pulling all of this out to replace it with what I had at the start that is a 1/4 of the price and never leaked.
2x T3, D5 variable pump, Black aluminium faceplate= £200 wasted
1x XSPC dual 750 bay pump= £ 50
And they say barclaycard is priceless.
I never leave mine unattended at all and I shut it off the min I leave. I hate looking for cracks every time I turn it on. All these failures have made me Gun Shy even if it does not leak YET, but could at any minute just drives me nuts. It is not the money issue for me, until it kills my new system. I think I'm just going to put a new res in and mount the pump and stop looking for cracks.
I'm taking my toys to Xtreme Air for now:)
Bench screamer, I'll just WC the board for now.
Done with this thread, I'm going to have some fun:p:
Of course, I must lurk. Waiting.
Same here, I am going back to air on my next PC upgrade.
You guys might want to lighten up a bit if you want even a chance of being able to speak to Brian here at all. I know I sure as hell wouldn't walk into a group of ppl carrying torches and pitchforks willingly. Of course, considering the attitudes already posted, it's very unlikely we'll see Brian again anyways. Not really saying you guys are wrong for being pissed but, it probably is the wrong way to handle it. Just some food for thought.
Lightened, and free;)Quote:
Originally Posted by Waterlogged
crack ! :(
The new version I got as replacement, crack+leak from one of the bottom screws of the pump holder...
damn damn damn !
That's were all 4 of mine failed.
Although the last one I pulled out had started cracking at all 4 of the screw holes around the pump holder.
Although I agree with you, as a general rule a lack of communication with your customers is a bad idea. I haven't bought this product so I can't comment on its merits or manufacturing faults, however reading this thread doesn't make me want to buy products from Primochill. This is becoming a PR disaster for them.Quote:
Originally Posted by Waterlogged
Some of these guys have had several bad replacements already which means that either Primochill don't test their products or that they don't know what's wrong with them and keep sending replacements hoping the problem will go away.
In any case not communicating with their customers is a very bad idea, and doing so in an open forum like XS would make a lot of sense and would reach quickly a lot of the watercooling community. Showing they care, not only to the unlucky people who bought that product but also to their future potential customers. I understand that it might not be a pleasant experience but it has to be done. In addition I find that the watercooling community is quite reasonable and patient at XS.
My frustration has been vented on here a few times and I apologised for that.
I know that I am mature enough to post on the forum witha clear head but to be honest my PC has been off more than on for the last 6 months due to the problems with the T3.
I understand that Gino is the designer and once he submits his design to Brian then it becomes Brians problem, I think.
But at the moment the only thing I can see saving this is switching from acrylic to delrin and that's not going to happen as it would probably be cheaper to just refund customers and I can't see Brian doing that either.
It really is just one big sorry mistake.
As I started I apologise for any offense that may have been caused by me venting any frustration.
So c'mon Brian, sort this situation because I know it's hard for you to come on here but at least tell us all what's happening with this whole sorry situation.
Waiting. Big Chance here, Brian.:welcome: