Quote:
Originally posted by KS1
soldier2000, it's true that they help people. I am not totally against them since as a user I got to listen to the rule as well.
At the same time, they appear to be very strict to thier(?) own rules that they(?) created. However, those rules seem to put a limit to their serviceability and the way that they think.
put it the other way, a modern business concept, the customer is a king. That is the wisdom of how to treat a customer in a highly competitive market.
If E or H want to help, there might be other alternatives for them e.g. they might use other names or thru other people to log into the system and provide some explanation unofficially that do not violate their own NDA. Then, the number of complaints will be greatly reduced, I believe.
Another example of how to treat a customer's problem. Many customers faced a screen-flashing and 3-mouse-pointer problem when running at FSB > 200, 210, 220 (it depended on the configuration). One customer found a solution (Vdd mod--a solution not from Epox). E responded in a thread discouraging people not to solve the problem that way because it might kill the board. E's intention is good. However, E did not provide any alternative to solving that problem safely. On the other hand, H provided info on how the problem might be solved but warned that to do it at own risk.
That's true