That tool is called allenkey :welcome:Quote:
Originally Posted by woffen
:rofl:Quote:
Originally Posted by ChielScape
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That tool is called allenkey :welcome:Quote:
Originally Posted by woffen
:rofl:Quote:
Originally Posted by ChielScape
Yea, and apparently the XT uses a inch version of the allenkey which might be a little harder to find here in Finland. I'll sort it out somehow though:)
C'mon gabe. Replace the screws or provide an actual allenkey that works...
Im gutted to have to report that the replacement block I received today from chilledpc also has a failed backplate mount. Emailed Gabe and Tom to find out what's going on.
All im doing to test is screwing down the 4 mount screws, holding the backplate and giving each screw a quick wiggle to see if it moves. 3 out of 4 on this new block were rock solid, the 4th had a lot of movement and popped free from the backplate very easily.
Trying desperately to keep the faith...
Based on the above, I would like to issue the following statement:Quote:
Originally Posted by PiLsY
We have randomly tested 12 back-plates at Swiftech USA following the same method that was described in an email received by this user reading as follows: "held the backplate and gave the mount screws a *gentle* wiggle"; we found none to come loose. We will also be conducting the same test on 100 of these plates at our manufacturing facility.
Below are additional comments providing some insight with respect to the use and general specifications of this product.
In general, there are two functions to a motherboard back-plate:
1. To provide a fastening mechanism to the waterblock
2. To prevent/reduce excessive bowing of the circuit board
In the case of socket LGA1366 and 1156 motherboards, the second function is really secondary/superfluous because the Intel standard already specifies a rigid built-in back-plate that is installed at the back of the socket. So only the first function is considered critical.
The fastening function of the back-plate can be summarized by a mechanical means to hold together 4 nuts in a single assembly with the purpose of (by order of importance):
• preventing the nuts from spinning freely upon assembly or disassembly
• simplifying user intervention by installing one device only instead of the typical 4 posts with nuts/counter nuts, used by many OEM's.
The primary mechanical requirement for the PEM nuts is that they stay in place during repeated installation of the screws. There are no lateral forces being exerted on the nuts during these operations.
We have manufactured several thousands of these plates since the introduction of the LGA1366 socket form factor; they are the same plates that have been used with the Apogee GTX and this issue is the first report of its kind to be brought to our attention.
We believe that while one plate could be found defective, two in a row from the same user could either indicate: 1/ incredible bad luck, 2/ misuse, or 3/a bad production run. There is no indication of a bad production run so far based on the random check performed at Swiftech USA, and there are no similar complaints from other users at this time.
We will replace the plate under warranty, with instructions to the user NOT to attempt to exert lateral forces on the PEM nuts.
I doubt it is misuse, though I would not discount this being just plain bad luck. I have not seen this problem before either (with GTZ backplates).
No one has that's been reported to us so far, reason why I'm theorizing.Quote:
Originally Posted by dejanh
We'll know quickly if it's a bad run by checking 100 parts. But after checking 12 here, my concerns have been appeased, for now.
Never underestimate how unlucky I can be :p:.
I'd also like to say that whilst 3 PEM's were loose on the orginal plate only 1 was loose on the new one. If there was a problem with the run I would've expected both plates to be in exactly the same condition.
I agree - my bad luck.
UpdateQuote:
Originally Posted by PiLsY
We checked 200 pcs of the 1366 backplates: one nut came out easily, and two had gaps which could weaken the part in a lateral effort situation, for a total of 3 pieces out of 200, (1.5% defect rate). While this is a small number by all accounts, our aim is zero defects. Therefore, we have asked our sub-contractor to re-qualify assembly line QC criteria to handle this better, and we are systematically counter-checking all back-plates from this production run.
As far as resolution of your current issue, I have given instructions to replace your back-plate; it will have been checked before hand.
Very impressed :up:.
:worship: <-- says it all.
Yeah Gabe is the man. :up: See that....No excuses. See's the problem and fix's it! Now that is how you build a customer base. Nvidia could take a couple pages out of Gabe's book in doing business.
One of the reasons why swiftech has dedicated fans... :up:
Hello Gabe,
Any updates on support for AMD folks? (AM2+ and AM3)
Thanks
The brackets for AM2 are on their way to us now.Quote:
Originally Posted by Garu
This level of customer service is why I will continue to buy swiftech products. Kudos for acknowledging a problem and fixing it. I am a very happy XT owner myself. I hope to be posting my first build thread very soon.
Just wanted to post I actually encountered the same issue with the backplate. One of the pins, once tightened beyond a certain point, would just pop out again. Luckily, I had another backplate that I used earlier for my GTZ, and that one works fine. Not going to bother with an RMA on this.
@gabe, just a note about the backplates, I had the same problem on three plates wich were each RMAed, and the forth failed when I installed my new XT, the nuts just wont hold the block on even if I dont wiggle them at all. Luckly my xt backplate seems to be better
there out of stock in all my favorite US stores :( i cannot get one of these for ages it seems.
Going to have to stick to my Dtek V2 on my 1366 for a while although i really want to try this XT the temps should be impressive.
I'm not alone! :D
Im hoping to get my XT back today. I sent it back to tom @ chilledpc to check out the baseplate which had 4 parallel marks forming deflections across it from the pin machining process (towards the outside of the block running parallel to the 3 bolt side). He's of the opinion it should be fine and won't affect performance and has also hand tested a backplate for me, they should both be winging their way back to me (fingers crossed) for delivery today so I can install over the weekend.
Would like to say a big thanks for the excellent customer service I've had from all @ swiftech (and chilledpc).
Good Luck, PiLsY - also wanted to commend you on your great attitude. I'm sure Swiftech will make it right for you - one of the reasons I try to support vendors who participate on the forums is because we have access to them when we need it.
I received my XT yesterday from Petra's and installed it today. Luckily all the screws held tightly to the back plate, no popping out. So far so good. :up:
Cheers Shazza :). Its easier to keep your chin up though when you get support as good as this. As long as you know someone is looking at your problem and working towards fixing it then you've no real reason to go slating manufacturers/products on the internet.
Its obvious Gabe knew nothing about failed backplate inserts being an issue prior to this, since he found out he has done everything possible to find the cause and fix it. I honestly can't find any cause for criticism there.
Quote:
Originally Posted by gabe
does it clog up fast like the gtz waterblock lol..... one bad thing bout this waterblock so far imo. always clogs up in inlet port mostly .... can i take out that black spacer or does it wreck the flow( that half of moon looking black spacer)
clogging? WTH are you using in your loop, maple syrup?
These types of blocks (microchannel, micro pin-array) are best used with pure distilled water. I mentioned that several times in the GTZ thread and EK Supereme threads.Quote:
Originally Posted by xslix
was anyone able to get two compression fittings on this one w/o rotating the inlet?
I am using Feser 3/8in. compression fittings on the XT, inlet is at the centre. The space between the in- and outlet is roughy 1mm, so I don't think 1/2in. will fit.
yep, used a 45. ;)Quote:
Originally Posted by anzial
That would do the trick :rolleyes:
Yea, the alt location seems to affect flow rate more than a couple of 45s, so just used the 45s.Quote:
Originally Posted by Mazlov
I read the alt position only reduces temps 1/4 degree. Thats pretty insignificant. Plus I guess you could do a silicone mod to reduce temps even lower as described in the Skinee labs article...
Hi,
I'm planning on using 7/16 bitspower compression fittings and I was wondering if there's room in the middle inlet, will i need plumber tape, and why is the threaded male outlet on the bitspower compression fitting so short compared to standard barbs? Is that a problem?
Thanks.
No plumber tape. You will need to rotate the inlet, they'll be too close otherwise. Short thread is not a problem, after all what matters is the 0-ring.Quote:
Originally Posted by davidm71
Thanks, good to know. What about buying new o-rings? Wonder how long they last. Anyhow excited to swap my waterblock but need a plan to make the switch painless...Quote:
Originally Posted by anzial
Thanks.
Not to beat a dead horse, but, anybody seen those AMD brackets?
Updated ETA, any stores with them...?
Yep, temps are not a big difference, just flow rates were dropped some. Not certain if it would make a difference, although i didn't see a reason to take it as I had extra 45s sitting in to corner collecting dust. ;)Quote:
Originally Posted by davidm71
I also wouldn't worry about the o-rings, should be fine. :up:
What would be interesting to see is temp differences on quad cores - the block definitely has an orientation so some cores get hotter than others depending on it, what inlet position would produce the most consistent temps ?Quote:
Originally Posted by millertime359
Thats really handy feature for all of us who wants to use the BP's large compression fittings. :up:Quote:
Originally Posted by MaByBoI
We have them as of last week; just haven't had time to update our site. Just call Michelle in customer service at 310-753-0336 or toll free in the US at 1-888-857-9438, and she can help you out.Quote:
Originally Posted by Wezly
I don't think it would matter seeing the inlet itself does not change. Gabe cut a channel into the inlet section. The normal position goes straight down to the block. The alt position has to make two hard 90 degree turns to get into the block. The water still enters the block in the same spot though.Quote:
Originally Posted by gmat
Hi Gabe,Quote:
Originally Posted by gabe
Do you have some pictures of this baby?
Just ordered mine from a Australian store, can't wait to get it in.
PCCG?Quote:
Originally Posted by nipper575
I got mine about 3 weeks ago from Jabtech, they look like a great block but unfortunately inside some of the fins are bent, it doesnt bother me much though. I've already rotated my inlet to fit the BP 1/2" Black Matte compressions when they arrive today or tomorrow :)
It looks astonishing Gabe. My new block for sure. :D
Guys
Anyone installed this block on a GIGABYTE UD3P ? i have a TRUE 120 backplate with a DTEK FUZION V1 block now and i was goona buy the heatkiller till i saw this...Do i have to use another backplate ? or i can just use the one i got installed ?
Im runing a low vid 1,1875 quad at 4500 24/7 on 1,392vcore temps on a normal ambient till 24C are less than 45 idle sharing the loop with the GTX285 voltmoded...How do you compare this XT to the DTEK V1 ?
Cheers :up:
Sergio
Yeah mate.Quote:
Originally Posted by Sil2
I usually try to purchase in Australia just as I find it easier to RMA anything if I ever need to. The bent pins would be of no concern to me either as it has been stated that they don't really degrade the performance of the block.
Gabe,
I'm having an issue with my Apogeee XT, I reversed the inlet so the BP black matte compressions would fit properly, the compression screws into the inlet hole fine but the compression fitting is very very tight in the outlet hole and it just refuses to go anymore. I don't know if this is a manufacturing fault or what since on your website it does have a picture with two compressions on the block.
Any help is appreciated. :)
EDIT: I am using Bitspower 1/2" Black Matte Compression Fittings.
so if I understand, the inlet fitting fastens all the way down fine, but not the outlet fitting? Try two things: 1/ screw in our fitting in the outlet to see if it works and 2/ take the BP fitting that works fine in the inlet, and try it in the outlet.Quote:
Originally Posted by Sil2
let me know.
Yes thats right.Quote:
Originally Posted by gabe
Your fitting screws into the outlet fine, I tried the bp fitting that was in the inlet and put it in the outlet and it still refuses to screw in properly.
I'm thinking possibly that both holes have been tapered differently or something, Im unsure.
Since our fitting works fine, can you temporarily use our fitting and send us your BP so we can check if the thread meets the G1/4 specs?Quote:
Originally Posted by Sil2
Hi there.
I have met with the same problem as Sil2.
However, I changed to an older BP fitting I got earlier and it screwed in perfectly.
I believed it is the BP fitting I was using, as I tried Swiftech fittings and other BP fittings and they worked perfectly.
I am also having the same issue that GregSG and Sil2 are having. I just ordered the BP fittings. They work fine in the inlet as the others have said but will not screw in all the way on the outlet. The provided fittings with the block fit ok. I tried the same fittings in my radiator, reservoir, and pump top and they screw in with out any issue. The fittings I have are the Bitspower G1/4" High Flow 1/2" Fitting - Black Matte Finish.
*Edit: I opened and tried all 10 of the fittings I ordered and 2 out of the 10 manage to snugly screw in all the way with a fair amount of resistance.
I am in the exact same situation (XT block, BP fittings). The outlet on my XT is a lot more "picky" on which fitting i can screw in.
Quote:
Originally Posted by GregSG
Quote:
Originally Posted by D_Empire
I took the fittings that I used for the pic below, and tried them with several blocks. I didn't encounter any problems. I don't really know what to say. It looks (at least from 2 out of 3 posts) like the chrome fittings work fine, but the black fittings don't. Maybe a different production batch at BP?Quote:
Originally Posted by gmat
http://www.swiftnets.com/assets/imag...ING%20X300.jpg
There are only 3 threads on these fittings. I don't think it's a problem to use a pair of pliers to tighten them to open up the thread towards the end a bit.
Yeah I just received an XT and BP True Silver screw in no problems on in/outlet
i wonder there be amd add-on brackets?
it's quite surprisingly vapor's test on this block wins hand down on all other block, great work gabe :)
Since computer water cooling is a small industry, what if the big boys like you,Quote:
Originally Posted by gabe
EK, BP, Dtek,XSPC, Enzotech, etc get together to help make more universal
specs for G1/4 along with other basic standards?
Also add a few more threads for all fittings.
This will help to ensure a less chance of stripping threads in acrylic res,es
pump tops and cpu/gpu tops.
From 20 years eperience in the automotive field, installing any fitting that is subject to any type of stress load with only 4 or so threads is asking for
thread damage, especially with a soft compound such as acrylic.
Does not sound good lol i just ordered 10 of the BP black compression fittings :S and i have my swiftech XT in the box next to me right now.....Beautiful block i must add and damn does it way alot more then my old V2 and is way bigger.
I actually had an issue with Primochill Ghost fittings (not the polycarb compressions, the metal 1/2" fittings).
I forget if it was inlet or outlet though, and the block is in the possession of someone else at the moment, sorry.
I just wanted to add in case you have the ability to test those as well. I believe it was the outlet if that makes a difference.
AMD / XEON brackets are on hands now, I just haven't updated the web site. You can get them by just calling Customer Service.Quote:
Originally Posted by Serpentarius
Gabe, black fittings are slightly thicker on the thread, I've had a few issues where the fittings is hard to put in any block but once it's in, it "flattens" the paint/whateveritis on the thread and makes it easier to screw in next time :)
Sil's problem may be different though.
I ordered one as it was on sale at Petra's and it came missing a screw! So since I couldn't install it I went with the HeatKiller Cu I had in my draw (I have a collection of heatsinks). My biggest reason for buying the XT was for the ability to use compression fittings. However using 7/16 Tygon on 1/2"" double lipped fittings with snap on black plastic clips seems secure and tight on the heatkiller. Guess I'll install the XT one of these days on my next build or just use it as a paper weight... Looks pretty though...
Quote:
Originally Posted by gabe
Gabe,
Received my block today and same deal with the inlet thread with a BP True Silver.
I wouldn't say the thread on the BP's are out of spec I did look at the bloc and the thread inlet and thread outlet are not machined by the same tap at least on my sample. The inlet on mine looks almost double taped, the thread pitch is the same but where the main thread should form and apex or be flat its got a fine thread instead.
On the BP fittings when you place them to start the thread there is a very fine start to then the normal pitch. There is far less play with the BP threaded in either hole 2-3 turns in than the barb fittings and the Barb fittings have a much finer pitch of thread, they slap all the way down to the O-ring. I have one BP that wont feed into the inlet, but all of the rest will. When they are in they fit nice and snug no cross-threading threat unless you are careless.
I have some pictures but they aren't really clear, but there is definitely a difference in the machining of each hole. I fully expect mine to work as intended and I will use the BP fitting as its a nicer fit. Not a huge deal for mine but people should know there is less tolerance in the BP threads than the barbs at least on my example, I prefer the BP thread the way they currently are.
Hope this offers some help
So people cannot get there fittings to stay on or are they noticing leaks? im not user whether to use the stock 1/2" or my beautiful bitspowers now with this issue (hopefully mine has none of this problem though).
If they screw in fine then you're all good.Quote:
Originally Posted by Onoff312
if it is just the black ones i would have to say that it is something to do with the anodizing of the fittings (maybe not as anodizing is VERY thin) just throwing it out there
Dragon
Looks like I am not one of the unlucky people.
My XT has no problems with BP black sparkle barbs, my baseplate seems to be near perfect also. There are some slight bends and a few rows of pins are slightly larger/smaller than the rest but nothing really noticeable unless you get as close as that picture. I'm wrapped with it.
http://i240.photobucket.com/albums/f...r575/014-1.jpg
http://i240.photobucket.com/albums/f...75/011-1-1.jpg
edit: the only thing that annoyed me was that the "swiftech" badge is crooked as you can see in the first pic. Not to worry though, I'll get over it, lol.
@ nipper, are those spacers under those barbs?. . .and why do they look like the o-ring is facing up?
They are part of the block, I guess you could call them spacers. Unlike the GTZ, this block doesn't have the recess around the o-ring which is preferable to me for fitting the BP barbs which have their own recess. I only did them up finger tight.
edit: This picture gives a better idea, sorry about the quality btw...
http://i240.photobucket.com/albums/f...r575/005-5.jpg
thx :)Quote:
Originally Posted by gabe
FYI i am using "black sparkle" finish BP rotaries + compressions. I can manage to screw in the outlet but it's definitely harder than the inlet (i have enough fittings so i could find some that would get in properly).Quote:
Originally Posted by gabe
@ nipper575
The guys with the issues here including me have the Bitspower G1/4 1/2" Black Matte Compression Fittings. :)
Second thatQuote:
Originally Posted by Sil2
Well i could not use my black sparkle 1/2" compression fitting in the inlet but could in the outlet???
bit weird.
But none the less i used the normal swiftech barbs and there fine and what can i say this block is AMAZING.
I am in no way putting my mount on the V2 being the factor in my high temps of old as it was on a slight angle i am told due to using 775 bracket on my p6t and i did remount 100's of times.
But this thing with the 1366 bracket all functioning well..... apart from one kind of massive issue.
The backplate on the upper left screw will not undo itself no matter how many times i turn it it stays put so now i cannot remove the backplate at all this will be a issue if i ever change motherboard!!! need help with this fast.
But on the temperature front i have been running prime for 1 hour 8 threads small fft V2 used to get 70-78 load XT gets 56-62 coldest core to hottest that is one amazing improvement.
Ok I am sold this block should work great with my Coolit unit :)
Bought mine last week and recieved it in a very bad way :down:
Gabe can you plz check ur Pm as i need a replacement mounting system plz...
Water block is fine.... But the mounting system is gone.
http://i146.photobucket.com/albums/r...379/damage.jpg
http://i146.photobucket.com/albums/r...79/damage2.jpg
OMG !
Shipper ?
Hi There:Quote:
Originally Posted by n3wbi3
Haven't read your PM yet, but please contact your reseller for exchange; this is obviously a bad shipping damage.
Nipper: Swiftech logo is just a sticker. Simply twist cw to staighten it up.Quote:
Originally Posted by nipper575
Thanks Gabe, I'll do that.Quote:
Originally Posted by gabe
Quote:
Originally Posted by Sil2
Sorry guys, my bad, should of double checked.Quote:
Originally Posted by GregSG
Hey Gabe, Pm read. :up:Quote:
Originally Posted by gabe
The reseller is located 40mins from my place but dont do pick up so my only option was shipping.
Item cost me $100 AUST $$
+ $15 shipping....
+$10 extra for insurance.
So a total of $25 for shipping a Wb seemed a bit to much.
So i didnt get insurance and was told to bad its not out problem u should have had insurance.
So am out $100....
So maybe i can buy the mounting system?
Thanks for ur time :up:
Who's the reseller? I'll try to help so they can discount the retention. No point shipping from the US, cost of shipping will be prohibitive.Quote:
Originally Posted by n3wbi3
I bought the XT from PCCG.Quote:
Originally Posted by gabe
I already tried to deal with em and was told they dont deal with spare parts or do the wholesaler.
They told me to contact Swifttech direct, which i have.
Honestly shipping doesnt bother me.
Thanks
see PM.Quote:
Originally Posted by n3wbi3
Done :up:Quote:
Originally Posted by gabe
+1 For products & customer service.
Thank You
Jesus pccg are real DH's when it comes to returns and rma's they full on refused my friends 280 because they said he changed the thermal paste on it when it had not been changed at all and even so it was an XFX XXX so it is allowed under there warranty but pccg refused to cover it and sent it back saying they were out $2 for registered post and ended up losing the card in the post
On the block though mine is still going strong but if anyone Gabe maybe? can tell me how the heck i am going to remove this backplate when i sell the board?
Also i mounted it upside down... swiftech logo is pointing to the floor but the three screws are still in line with socket lever will it have any effect on performance?
Yer the pretty much told me to F*** OFF coz i didnt pay them $25 for postage & insurance on a waterblock.Quote:
Originally Posted by Onoff312
Gabe :clap: this is the #1 reason you have a new customer , nuthing better than a supplier taken are if bizzness :up:
Received my block this evening.
http://i399.photobucket.com/albums/p...omputer_59.jpg
What do you think of this guys? :shrug:
http://i399.photobucket.com/albums/p...omputer_63.jpg
Oh and another thing, why would two of my screws look like this and two look normal?
Clean versions look like this:
http://i399.photobucket.com/albums/p...omputer_66.jpg
and the two dirty ones:
http://i399.photobucket.com/albums/p...omputer_65.jpg
http://i399.photobucket.com/albums/p...omputer_67.jpg
Here's a shot with my fittings installed.
http://i399.photobucket.com/albums/p...omputer_70.jpg
E-parcel and Aust post are useless.
Damm! thats a shame to hear about PCCG sucky attitude.
Besides Gam there really isn't much competition in wc in OZ.
I stopped by my local microcenter and did a little shopping. I paired my XT with an mcp355 and mcr480 (all parts listed in sig) and I must say i am extremely happy with swiftech. I7 920 D0 @ 4.1ghz - 4.2ghz and i've yet to break 65c under prime95 for 8 hours.
Keep up the awesome work Gabe :D
Sorry to sidetrack but...
I got another MCRES-MICRO REV2 for a build I am doing now and it appears that I cannot screw in any of my BP barbs into the inlet port...the thread is definitely messed up as it is angled and when one side of the barb and o-ring compresses the other still has about 1/3mm clearance. I looked closely and noticed that when the res was assembled the front wall (inlet and outlet wall) was glued sideways, and is inset on one side about 1/3mm more than on the other side (the wall is diagonal instead of perpendicular).
:shakes:
Funny thing is, I can still sort of fit a Swiftech fitting, but BP there is no way in hell to fit it. All other ports are good. Not sure what to do now...
Cursed Satan!!! Nice freakin shippers you have there. Reminds me of the UPS special retards we have here in Canada that I avoid like the plague. Nothing like getting a motherboard shipped to you and you witness the guy kick it out the back of the truck and also drop it in front of you. When you get packages like that just refuse it and they will send it back and make sure to mark it on the slip as 'Damaged'. Never accept a package like that. I refused the motherboard (not insured either) because the box looked a lot like yours and it had a lot of rattling parts loose in there and the box was even split on the side with a sata cable hanging out. The retailer sent me a new one right away....This time with a different shipper at my request.Quote:
Originally Posted by n3wbi3
Just received one of these lovely blocks today. Looks like I got a very good sample. I think I saw a whopping two pins noticeably out of place, and even they were so hard to photograph I can't tell which ones specifically.
http://www.myalbumbank.com/albums/us...0/12-pins1.JPG
Here's the high res version if you want to try and find them.
Pics of the exterior in the parts gallery here if you're interested.
thanks :)Quote:
Originally Posted by ScottyPimpin
RMA pleaseQuote:
Originally Posted by dejanh
I got mine from nickelplating today
http://img696.imageshack.us/img696/7883/tnimg3246.jpg
Quote:
Originally Posted by ScottyPimpin
Wondering what your ambient temps were at? Vcore? Try running linx and then let's see some temps. I got mine missing a screw so I went with another block instead. But will be building a htpc on an amd platform but my mounting kit is for 1366. Do they have an am3 mounting kit anyone?
I just saw your post on [H] and responded. I couldn't believe it either! There's going to be some serious feather roughing on Monday. Too bad I didn't see it (the post) earlier, I would have sent you that missing screw right away. I am really sorry about this.Quote:
Originally Posted by davidm71
The am2/am3 kit is available in stock. I will update our site next week (its not on it yet).