Due to the holiday NOT resellerratings or xtremesystems Due to the holiday.
Due to the holiday, we were closed most of last week. We were actually scheduled to be closed today and tomorrow also. We worked Saturday and Sunday to try and get caught up. When DFI gets your old board back, we will have them keep it and you keep the board we sent. This had nothing to do with your post on resellerratings or xtremesystems. We take care of all of our customers 110%. But due to the holiday, it has made it extremely difficult. Also, not being able to contact you, we felt we had to post in the forum to try and get you to contact us to straighten this mess up as soon as possible.
The correct address to send the board back is
DFI RMA Dept
48008 Fremont Blvd
Fremont, CA. 94538
PLEASE do not refuse the shipment. We made a minimal amount of profit on this order to begin with and it cost us $90 to have this shipped out to you. If you refuse it, it is going to cost us even more in the shipping back. DFI keeps your board and you keep our board.
Please let us know if there is anything else possible we can do for you.