I know this but they don't. JUST GETTING SOME PAY BACK on the tight "£$£^^%%$$ in the accounts office who make my work harder. They did not pay the service renewal with HP on time so we broke the terms and conditions of our contract. We had a problem with one of our A3 colour printers and it cost us $1200 Parts+Man hrs to get it repaired. The cost of the maintance contract for the whole school was only $1500/year and we have 23 HP printers. So now I have to get every single repair OK before work is carried out, so this means a printer is offline for weeks instead of a few days. Not to mention the extra cost of spares and repairs!!!