@jessethebody and thecoldanddark:
On what data are you basing the opinion that 5% failure rate is bad? My understanding is that a 5% failure rate for consumer electronics is actually very good.
For comparison, PCs have a 15% failure rate in year 1, (
http://www.eweek.com/article2/0,1895,1981877,00.asp). Also, Apple claims ipods have a 5% failure rate, which they say is better than average. From my own personal experience, I have returned WAY more than 5% of the electronics I buy for a failure of some sorts.
However, without knowing what the failure rate is for other pumps, I don't know how we can come to any conclusions about whether 5% is good or bad...