My problem is they lied to me over a motherboard, they sent me a used broken motherboard, it had been opened and had heavy soiling marks on it and the stickers over the RAM slots were ripped and the CPU plate cover was broken, when I reported it they said it was definately not a secondhand motherboard but infact they open EVERY motherboard to check that it's OK, they collected it and sent me another upon opening it I found the backplate missing, I rang and told them and asked why this was not found when they checked it before sending it and was told they don't check it before sending!!!Quote:
Originally Posted by audienceofone
Then I bought a Silverstone TJ07 when I eventually got round to building it found the perspex side window had a crack through one of the screw holes I contacted them asking what they can do and they quoted a new replacement price saying I had left it over 30 days before telling them.
We had a long argument over it and in the end I bought one from another shop and closed my account with Scan, this all esculated because some one decided to send me a secondhand broken motherboard, which then goes on record then the missing part again on record and finally the side panel, they must have thought I did it myself I think and tried to blame them.
But what I didn't say is I had been a customer for 2 years and had spent over £8,000 on 34 different orders and 31 of them without a single problem.
But when the first thing went wrong they immediately lied to me.
