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[ 12/7/2009 5:34:55 PM] Hello, Do you have some BIOS update for this card to fix issues with Exefinity? I tried several times to configure my 2x Iiyama 26`` in ``Eyefinity`` mode but each time I get a wrong resolution, and also a freez of the OS, I have to make a hard reboot... Are there also some driver update scheduled to fix some issues with Overdrive, and also stability issues with CCC? Thanks for your help, best regards, Cyril
[xxxxxx 12/8/2009 9:22:55 AM] Hi, thanks for your message and sorry to hear you are experiencing these problems. There are no known issues or updates available that we know of for regarding this card, but i will double check this with our technical team just in case. When you say you get a wrong resolution do you mean you cant apply a certain resolution? what overdrive / CCC issues are you referring to? kind regards, xxxxxx
[ 12/8/2009 11:06:23 AM] Hello, Thanks for your reply. Eyefinity issue: when I try to ``merge`` 2 monitors, same resolution, it`s working (2x 26`` 1920x1200) but sometimes I have a freeze of the OS... But when I try to ``merge`` 2 display with different resolutions, exactly one 1920x1200 and one 1680x1050, after clicking on ``yes`` I have a resolution like 800x600 on both monitors and also a freeze of my OS... I have to reboot manually. I`m not the only one to experience this problem, on my french forum two other people with the same card but one from Sapphire and another one from Asus, different motherboards, but same issue. Overdrive: sometimes (random issue...) when activating Overdrive and without having changed anything in settings, juts by clicking on the checkbox to enable overdrive, after a reboot of my system and no change within the overdrive... the CCC crashes... I can`t reload it manually and I have to reboot my system. For your information, ATI suggested to use the Beta 5 version of the Hemlock driver, which is the successor of the driver you provide on the XFX Website. I don`t know if it`s related to this version. But as you know the version you offer for download on your website don`t offer same performance as the Beta 5 version... previous version seems to be less performant as described in some reviews. For exemple PCworld versus Tom`s Hardware- PC world was using a version 4 and Tom`s a version 5... results were very different. I mean If you have some information about the forecast from ATI for new versions of the driver, I`m very interested that you share it with me. Thanks for your support, Best regards.
[xxxxxx 12/9/2009 10:04:02 AM] Hi Cyril, thanks for the quick response and extra information. Im afraid we do not have any new driver information from ATI to provide to you. When newer drivers are released, you will find them up for download from the XFX website. With regard to the Overdrive issue, please completely remove all traces of any drivers you have had installed and do a fresh installation of the latest drivers for your graphics card from the XFX website. This will help avoid any potential driver conflicts anywhere down the line. Kind regards, xxxxxx
[ 12/9/2009 1:11:33 PM] Thank you xxxxxx for this update. We`ll wait for a new driver from ATI, no doubt it will happen soon and I`ll track updates on your website as you do recommend. For the overdrive issue, I`ll do what you recommend too. Kind regards, Cyril
[xxxxxx 12/9/2009 1:17:43 PM] Hi Cyril, thanks for the quick response. No problem at all, let us know if you need anymore help in the future. Kind regards, xxxxxx.
[ 12/12/2009 12:58:06 AM] Hi xxxxxx, The problem is not over... it`s worster now. I get system freeze when running stuff like 3D mark Vantage or STALKER Call of Pripyat benchmark! I also get a system freeze when trying to play COD4 MW2 on two display with Eyefinity mode (only for testing because with 2 displays... it`s not possible to play because of display frames...). 3D Mark Vantage: the benchmark starts, the first Graphic Test (Jane Nash) starts, and after 10 seconds of run... the image is frozen, and the system don`t answer anymore (it is not possible to stop the bench, to come back to the system...). I have to make a hardware reset to reboot the system... BUT.... if I run the 3D Mark Vantage benchmark after a system reboot... I mean if this is the first time that I run the bench... it`s working! The problem occurs only if I start the benchmark, then stop it while running, and then start it again. STALKER CoP Benchmark: same issue, after 10-12 seconds... image is frozen, system completely locked, I have to reboot with hardware reset switch. But... 2 days ago it was working... and today impossible to run it, and I don`t know what changed since 2 days on my system I didn`t modifiy my hardware setting. When having this problem I removed ATI drive... and installed it again, the version on YOUR website instead of the Hemlock Beta 5 version available on the ATi website... Eyefinity: I start to run the game but after some seconds, the second disaply is black, and the first one display only multi color lines (horizontal), system is frozen, I have to reboot with hardware switch But playing a game on 1 display works fine, running furmark stability test works perfectly... Is it a hardware issue? Or a software/driver issue??? I monitor the Hardware with GPU-Z, no problem with temperatures, I mean GPU @ 80°C (GPU 1 and GPU 2) and VRM are maximum @ 83°C.... Power supply: ENERMAX Revolution 85+ 1250W... I don`t think there is any poyer issue there... I monitor the graphic card with Riva Tuner statistic server, and I get the main information on my Logitech G15 keyboard on the LCD display. I saw that the GPU1 load was 0% during a freeze but GPU2 load was 99%... I also tried to reproduce same problems WITHOUT any monitoring tool running at the same time, and same problem happens. Is it a driver or software issue? Or a hardware problem? This card costs 600€, it`s high end price for a graphic card and I did not get same problems with my previous GTX295 and GTX285 from nVidia! I hope this is only a driver or software issue. Waiting for your feed back, best regards, Cyril
Well.... I just want to know if someone has some workaround, and if this is not a hardware issue? I mean I HOPE this is not a hardware issue... I'm affraid about that...:(