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I agree with this.Quote:
Originally Posted by v0dka
You should just say that the board had been making a buzzing sound from the very beginning, but that you had talked to several people online who had the same mobo, and they told you that their did the same thing, so you just thought it was normal for this particular mobo, then one day you turned it on, and it that this happened.
I wouldn't tell them that you had been overclocking or anything though!!
I think one of the biggest sale points on this board is overclocking. The entire DFI brand is known as enthusiast boards.Quote:
Originally Posted by BLunTSmoKeR
I haven't run any crazy volts. Just ran 24/7 with water. No crazy subzero overclocking or anything. I'm very happy though that this happened while I was home. Wouldn't have been nice to come and see a burned down house:rofl: Have to try and find the positive sides in this:up:
You dont need rma it, but warranty it, well i guess its kinda same thing.Quote:
Originally Posted by woffen
But they cant refuse to not take it in warranty go back to shop, it blew in normal use so there is no reason for them to not take it to rma/warranty or if they wont just raise the issue at "Kuluttajasuoja virasto/lautakunta".
That's why we should buy motherboards which have normal RMA support and don't do any problems when something burns e.g. mosfet with some PCB. Asus, Gigabyte and MSI don't do any problems and normally replace motherboard with new one.
I have made a few quotes from the consumer agency's homepage but so far they've just ignored them. I guess I will give the agency a call if they don't leave me any other choice..
I've heard Asus has terrible RMA support, but don't have any hands on experience. Hadn't heard anything about DFI before buying this board. But I guess so far this has nothing to do with DFI's support, it is just the local shop giving me problems.Quote:
Originally Posted by Miravo
All these boards buzz had 3 of the DFI's. just don't give them more then 1.5v ever or they fry.
btw the RMA doesn't take months! what kind of BS is that! only took them 3-5 days for me to get me a new board, twice though haha
Woffen - I'm sorry to hear about your situation, I'm always bummed when any of my hardware dies (whether its my fault or not). With that said I think your handling it the right way by being honest about what happened, DFI is one of those companies that takes the time to actually look over RMA'ed hardware before shipping out a replacement (unlike some larger companies that can afford to ship out replacements without fully testing and researching the RMA'ed hardware). I've owned multiple DFI motherboards and for the most part I've been very happy with them (fortunately I've never had to RMA any of them). I have heard from many people that DFI is not the easier company to get RMA service from, especially if you don't in the States or in Taiwan. With that all said I did some quick research and learned that DFI has a brand office in Europe (Netherlands), if you continue to get nowhere with the retailer you bought the board from maybe you could get some help by contacting the branch office below?
Diamond Flower Information(NL) B.V.
Shannonweg 11, 3197LG,
Rotterdam / Botlek, NL
TEL: +31(10)296-1840
FAX: +31(10)296-1849
If not I'd suggest trying to contact DFI direcly (if its even possible) and explain your situation. It seems clear from what you have posted that you didn't do anything wrong, as you mentioned DFI is known as an "Enthusiest" company so I'd be very surprised if they voided your warranty coverage for running stability testing software with overclocked settings? Your best bet however would be to get your local retailer to handle this, infact they should give you a replacement motherboard and deal with DFI on their own (at least I think that is the way they should handle it, it makes good business)! Good luck and please keep us posted about your experience.
DFI Inc.
100, Huan-Ho Street, Hsi-Chih City Taipei Hsien, Taiwan, R.O.C.
TEL: +886(2)2694-2986
FAX: +886(2)2694-3226
E-Mail: dficmbsales@dfi.com.tw
DFI was really good for me, they fixed my at no charge and shipped it back asap
Thanks for all this information Roger. Will definately look into contacting the branch office in the Netherlands!:up:Quote:
Originally Posted by Roger_D25
I haven't totally given up on dealing with the local shop, or at least getting in contact with the consumer agency here. I keep hearing more and more about similar situations with the local shop so we will see.
Will definately let you guys know how this turns out!
You bought that from Jimm's PC-Store ? Their RMA service can be quite sh1t sometimes but can be fixed when you talk to different person. :)
I hope that you had fan blowing cool air to mobo, it runs very hot. If you had overheating protections enabled and other safety features at default, then there is no reason why they should not RMA your board.
Good luck.
It will take long with DFI due the fact that they actually test the motherboards before sending replacement.Quote:
Originally Posted by Peen
Yup, Jimm's it is. Friend had his memory kit there for 6 months, finally they gave him a refund. Who should I talk to then? :)Quote:
Originally Posted by Tat3
Couple of months is still out of the question. At least in my opinion..Quote:
Originally Posted by rintamarotta
I had this exact same thing happen to me on my T3EH8 - sudden burning smell, clouds of nasty smoke. Shut down the system, pulled out the mobo, and a capacitor near the EPS connector had popped, along with some kind of small black chip (transistor? Electronics isn't my speciality) near the CPU socket and PWM heatsink. However, because the board was bought from NewEgg in the USA when I was over there but died in Australia, I couldn't get it warrantied - couldn't find any contact numbers on the DFI website, noone returned my e-mails and phone calls to the other listed contacts. After trying for a month I gave up - will seriously think twice before buying a DFI board again.
try to post here woffen
http://csd.dficlub.org/forum/index.php
It's long time when I had to RMA one raid controller. Cant remember who it was at first time but when I called second time there was some other dude and got no problems with him.Quote:
Originally Posted by woffen
So just keep calling them until someone gives up or you get some nice dude on the phone.
We have a law here which says that if repairing takes over 2 weeks (about 2 weeks or some "reasonable time", definitely not month) they will need to give you same kind of mobo which you can use until you get your mobo / new mobo back.
One option is that they test your mobo and send it to DFI and give new mobo to you... Not sure how likely this will happen tough.
Maybe in your country. Done it twice, both took less then a week including weekends and with the OP's same motherboard.Quote:
Originally Posted by rintamarotta
btw anyone know how MSI is with RMA? I got a brand new X58M that toasted the first day and Mwave wouldn't take it.
my dfi x58 burned along time ago. pwm chip fried and I was told it wouldn't be replaced or fixed even if I paid them. so I said screw dfi and went Evga and won't ever go back to POS "company" like dfi I wish they bankrupt or suffer from this economical crysis big time. Simple advice don't buy dfi go with Evga or other company. Evga customer service is outstanding! Hope you have better luck with crappy dfi.
True that.Quote:
Originally Posted by Peen
MSI rma is like taking candy from child, send the mobo, they dont even check the mobo but will send new one.
Good news! Got a email this morning stating that my RMA has been processed and a replacement is ready to be picked up at the store:up:
Edit:
There was a catch. I will receive a new mobo, and they will send my old to DFI factory for checking. If DFI don't accept the RMA I will have to pay for the motherboard, shipping and handling fees.
Gives me a new problem. Do I even want a new DFI mobo, specially if I somehow have to pay quite a lot to get it. If it brakes, I have the same situation in front of me again which would really suck.
Woffen:
This thread has been brought to my attention. I'm glad that it appears that Jimm's is willing to work something out with you. After looking over the pictures I can state with certainty that the PCB is burned and the board is unrepairable. This directly voids the factory warranty on the board as far as DFI NL BV is concerned. You wouldn't have been able to return the board to DFI NL anyway as we don't offer direct service to residents of Finland. We only offer such direct service to a few countries surrounding The Netherlands. Finland and the rest of Scandanavia is just to far away to justify the freight costs.
Some may read this and think "OMG! Warranty Voided! How can they? These are overclockers boards!!!" To those who would react such I would ask that they stop and think about it. The truth of the matter is that people don't generally buy DFI boards for "normal" usage. They buy them to put them to all sorts of extreme conditions. Any number of which can cause irrepairable damage to the product. I have lost track of the amount of boards I have seen pass thru our service department with all sorts of user related damage. The bottom line is that due to the fact that DFI boards will often be subjected to extreme conditions we must maintain strict RMA policies. Even at that we will often "overlook" user related damage as long as it is repairable. Damage to the PCB is where we draw the line thou. Perhaps not the answer some wanted to hear, but the truth of the matter none the less.
DFI Support Europe.
DFI has to accept the RMA. It would be different if you broke something off, but this is just a bad component or worse a bad design. Probably just bad luck with a component that was going to fail soon anyway, so your new DFI should be fine. And if you insist on getting another brand you can always sell your brand new unopened DFI for a good price.
edit: just read the post above... what are you trying to say bulldog? That this board will eventually arrive at DFI and they will deny warranty? If so that is unacceptable. How can it be the users fault when the board burns like that? Only way I can think of is if he used a blow torch.
Indeed the likely result will be that if/when the board ever makes it here we will return it unrepaired. Remember the bottom line. PCB damage such as this can't be repaired. It is physically impossible.Quote:
Originally Posted by v0dka
Excuse me for be presumptious but I would like to pick a few things from your post if I may:
"If so that is unacceptable". According to whom? "Unacceptable" is entirely relative.
"How can it be the users fault when the board burns like that?" What actual factual evidence do we have that such damage is so "innocently caused". The users word on the matter? Who is to say that in an novice attempt to OC the board he didn't pump the voltage far too high in one go. Who is to say that he didn't use a dodgy PSU. Who is to say he didn't remove the stock cooler, and assemble whatever aftermarket cooler incorrectly. The list goes on. The point is that no one can ever know for sure what the exact conditions were that led to the failure. As an MB maker we can only consider the current state of products when they arrive at our doorstep.
"Only way I can think of is if he used a blow torch". Basically see my comment on your second quote for answers to this. The interesting point here is that any number of factors can cause such damage. Not to be harsh but the weak point here is the "I" part. There are many factors that you are not aware of.
In any event I don't mean to pick on you, but these are comments I see often in cases like this. Given the nature of this discussion forthright answers are needed.
DFI Support Europe.
Only words coming in mind right now are ****** **** ***** but gonna try and write a decent answer without trashtalking anyway.
I didn't use a pos PSU, I used a Corsair TX750 PSU. Looks like I used a pos board instead:p: Never changed any coolers, was about to put a nb block on, never got a chance. I wouldn't call cooling your cpu with water extreme, don't think you meant that either though.
It's sad though that a user like me who does not use subzeero cooling or modding of any kind will suffer because "most ppl" who buy dfi boards are extreme users. In my ears it sounds like, don't buy a dfi motherboard unless you are going subzeero overclocking and don't care about rma possibilities.
At least now I wont have them send the board to you and pay for a new board + shipping + handling fees. Once calmed I guess the only option left is to buy a board from another brand and never ever buy anything that has the name DFI on it.
A friend of mine was into buying this board and I even recommended it. Luckily he has been following this before buying and wont make the same mistake I did.
Dutch law. Article 7:17 BW. I'm aware of the fact that he is located in Finland, but it is based on European guidelines. These boards are built for overclocking and if all he did was raise values in BIOS and the board catches fire it doesnt do what you expect it to do. I expect the board to provide the volts I specify and fry my memory or CPU / IMC, not the power circuit.Quote:
Originally Posted by Bulldog14
I understand your point though, the problem lies in the lack of evidence. But does the possibility of rare and extreme user abuse really warrant a complete no-rma policy for burned PCB?