Performance PCs

I don't see how I was disrespectful to begin with.

The way it transpired was I asked why the system weighs it at 5.8 lb when in it is really 1.9 lb, in billing terms that is a 4lb difference.

He explains the checkout system's method of calculation. If you actually read it in detail, then you will realize that this has nothing to do with human error. The only human error involved was claming I was a waste of time and a bad customer. Last I checked, I am complaining about the overcharge and not the insults.

The fact he explained how the system works, states it is fair, and then the company goes around saying that shipping material was worth 2 dollars means that there is an obvious overcharge and that he simply neglected to look at it.

Again there are comments about my reply is garnering attention. Let me write it in full so we can analyze it:

Quote:

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well apparently your system is way off then because i was charged for 5.8lbs when the actual weight is 1.9lbs. So I don't see how that is fair, I just got a response back from UPS and the price would definitely be different.

Now that you are aware that you did overcharge, will I be compensated for it?

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The only part that I find anyway offensive... if you can even call it that... was the "Well apparently your system is way off..." You see the problem I had with his response, regarding explanation of how the system weighs shipping, was he was already aware of the actual shipping price & cost of shipping material. Yet his initial response to my inquiry did not have any admittance to the overcharge. The only time there was admittance was when I called UPS and checked myself. Which is obviously after this 3 sentence response we are analyzing.

So yes, it is apparent... more so for customer support since they have the actual value of costs for both shipping & shipping material.

If you wish to nitpick my 3 sentences to defend customer support, that's fine. But how about you simply look at the company response and compare it to mine before we put my 3 sentences under a microscope.

Now the first time they screwed up, it was human error... I don't deny this, but the error made was to my expense. No matter how someone behaves, you cannot rationalize why the customer should pay for the company error. So that is where my problem lies, it has nothing to do with human error.

If you feel that it is okay for customers to pay for company errors then so be it. But if this is seriously the type of behavior you are use to, perhaps you really should look for another vendor.

Think about it this for a minute... We... as customers... are looking at my 3 sentence response under a microscope instead of asking ourselves "was that an appropriate response based on those 3 sentences?" "Is that how a company should behave?" "Is that checkout system cheating us?"

I shouldn't have to hold customer support's hand and explain to them how they overcharged me, especially since they already knew. I just had to argue the matter for them to address it.

Maybe... just maybe customers, in general, wouldn't be so angry and obnoxious if companies put more effort into customer support. I mean... have you guys tried calling customer support these days on major companies we deal with? It is truthfully refreshing to get responses from companies like Sidewinder or Petra's... why? because they talk to customers like they are intelligent human beings. If you ask me, if customer support talks to you like you aren't sure of the difference between your ass or your face, then you are entitled to at least act like an ass.

And when I was told that I must've made a mistake on my tubing size, hence why all my compression fittings don't fit, that is basically saying I'm so stupid I can't measure the difference between 1/2" ID 5/8" OD vs 3/8" ID 5/8" OD


Regardless of how his employees behaved, my particular situation has been fixed. I am appreciative, on a personal level, since it was fixed by Hank. But that doesn't mean I'm suddenly okay with the entire matter. When you are in the business of selling, you need to be detailed to what you are doing and what you are charging. If it is their intention to charge a 'service fee' for shipping out their own products then so be it. I personally don't like it, but at least I know I am payin $x.xx for them to simply package something, and i'm paying $x.xx for material, and then $x.xx for shipping costs. It is like newegg's policies on LCDs and Laptops, they won't refund or replace dead pixels... which i think is B.S., a partially broken item... no matter how partial it is... is still a broken item. But guess what? They tell you (about 2-3 times before you press that submit order button) about everything you are paying and getting from them.

Quote:

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Originally Posted by dhc0329

Sure PPCs have wide variety of selections but do they have all in stocks?
I wish they mark they pages when the stuff's out of order..

Also, I would not recommend ordering more than 5 items with them because twice they screwed me up with my orders (over 10 items). Strangely, every time this happens it's always missing parts I paid for, not overshippment. One time I had to prove it wasn't shipped.

If you are in a dire need of getting particular parts, looks else where..you may end up wasting time waiting for parts which you won't get with such a disappointment.

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When stuff is OOS, it's impossible to order it.

http://img196.imageshack.us/img196/8024/ppcoos.jpg

If it's a fast moving item, the system might allow you to order it but someone else may have ordered the last one just moments before you did. There may also be inaccuracies in small "high count" items that are difficult to inventory (such as ATX pins) that the system may not have a completely accurate count on. I've also personally noticed that their system will only let you order the amount believe to be in stock. No ordering system is 100% perfect as long as there is human input involved, and there are some things that just need the human element. It's a fact of life.

Quote:

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Originally Posted by iceredwing

I don't see how I was disrespectful to begin with.

The way it transpired was I asked why the system weighs it at 5.8 lb when in it is really 1.9 lb, in billing terms that is a 4lb difference.

He explains the checkout system's method of calculation. If you actually read it in detail, then you will realize that this has nothing to do with human error. The only human error involved was claming I was a waste of time and a bad customer. Last I checked, I am complaining about the overcharge and not the insults.

The fact he explained how the system works, states it is fair, and then the company goes around saying that shipping material was worth 2 dollars means that there is an obvious overcharge and that he simply neglected to look at it.

Again there are comments about my reply is garnering attention. Let me write it in full so we can analyze it:



The only part that I find anyway offensive... if you can even call it that... was the "Well apparently your system is way off..." You see the problem I had with his response, regarding explanation of how the system weighs shipping, was he was already aware of the actual shipping price & cost of shipping material. Yet his initial response to my inquiry did not have any admittance to the overcharge. The only time there was admittance was when I called UPS and checked myself. Which is obviously after this 3 sentence response we are analyzing.

So yes, it is apparent... more so for customer support since they have the actual value of costs for both shipping & shipping material.

If you wish to nitpick my 3 sentences to defend customer support, that's fine. But how about you simply look at the company response and compare it to mine before we put my 3 sentences under a microscope.

Now the first time they screwed up, it was human error... I don't deny this, but the error made was to my expense. No matter how someone behaves, you cannot rationalize why the customer should pay for the company error. So that is where my problem lies, it has nothing to do with human error.

If you feel that it is okay for customers to pay for company errors then so be it. But if this is seriously the type of behavior you are use to, perhaps you really should look for another vendor.

Think about it this for a minute... We... as customers... are looking at my 3 sentence response under a microscope instead of asking ourselves "was that an appropriate response based on those 3 sentences?" "Is that how a company should behave?" "Is that checkout system cheating us?"

I shouldn't have to hold customer support's hand and explain to them how they overcharged me, especially since they knew already. I just had to be willing to argue the matter for them to address it.

Maybe... just maybe customers, in general, wouldn't be so angry and obnoxious if companies put more effort into customer support. I mean... have you guys tried calling customer support these days on major companies we deal with? It is truthfully refreshing to get responses from companies like Sidewinder or Petra's... why? because they talk to customers like they are intelligent human beings. If you ask me, if customer support talks to you like you aren't sure of the difference between your ass or your face then you are entitled to at least act like an ass.

And when I was told that I must've made a mistake on my tubing size, hence why all my compression fittings don't fit, that is basically saying I'm so stupid I can't measure the difference between 1/2" ID 5/8" OD vs 3/8" ID 5/8" OD

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you've heard me say that I've always had an excellent relationship with PPPC's and never a problem BUT at the same time I can't fault one thing you said.
Your right, there seems to be some problems with the way they charge for shipping and also a little tact needed on the customer service end.
They need to stop automating the shipping when it's on multiple items as it's feeding them bogus numbers.
It may work right for one item such as a case but looks to me like it's adding them as if each were in a separate shipping box and then feeding you that number.

Quote:

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Originally Posted by Movieman

you've heard me say that I've always had an excellent relationship with PPPC's and never a problem BUT at the same time I can't fault one thing you said.
Your right, there seems to be some problems with the way they charge for shipping and also a little tact needed on the customer service end.
They need to stop automating the shipping when it's on multiple items as it's feeding them bogus numbers.
It may work right for one item such as a case but looks to me like it's adding them as if each were in a separate shipping box and then feeding you that number.

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I found Sidewinder has extremely accurate shipping. My orders are always VERY close to the actual price they paid.

My last item he charged me $102.50 and he paid $101.45.

And honestly, whos gonna fuss about $1. :ROTF:

But yeah. PPC did overestimate my shipping by about $85USD

the amount I fuss about (which is $6.00) might seem stupid. but that is all relative to the actual costs.

Yours was a 1% difference in actual shipping price. Where as mine was a 40% difference.

If the post office charged you $1.00 for the price of a stamp, I'm sure everyone here would complain

Quote:

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Originally Posted by iceredwing

the amount I fuss about (which is $6.00) might seem stupid. but that is all relative to the actual costs.

Yours was a 1% difference in actual shipping price. Where as mine was a 40% difference.

If the post office charged you $1.00 for the price of a stamp, I'm sure everyone here would complain

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Yup. Completely reasonable. :)

That previous post of mine was actually not intended to be directed at you but rather comparing the accuracy of PPC Shipping Calculations vs Sidewinder. :up:

Quote:

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Originally Posted by Zack.

I would just like to add that I contacted them and they happily are going to send me my correct waterblocks as long as I send them back the incorrect ones, which to me is perfectly fine.

Reading through this thread I have come to a conclusion that most people who have problems with PPC are people who don't respect human fault.

Reading the OP's emails I did personally think he could have been a little more respectful and understanding of the whole situation even if he didn't want to. I understand some people find that hard to do but sometimes you just need to dig deep and realise what's best for the situation at hand. He might not believe that he should be nice because he's the customer and regardless of his attitude he will eventually get what he wants. My order was over $1600 so sure I was angry and frustrated when I realised they sent me the wrong block, but hey, sh*t happens right?

I approached PPC with the calm and respectful person I believe I am and look where it got me. They refunded the huge shipping overcharge which I didn't explicitly ask for, only hinted to them. They are also cross-shipping my proper blocks with the ones I need to ship back to them to ensure that I get them as soon I can.

I just think that when people approach merchants they should bare in mind that even if they are angry or emotional about the situation, conducting yourself in a calm and professional manner will get you much further than acting immature (I'm not saying the OP did) and being extremely rude about the situation.

Whether you think its right or wrong, act professionally, it's the best way. :up:

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I am a small Business owner myself who prides himself in having good customer service. Since I deal with some of peoples prized possessions (I own a Watch & Jewelry repair store) there is always a high amount of pressure to make them happy, even when things go wrong.

With that said, I can tell you after dealing with PPC's once I am reluctant to use them again. I just had an issue unenthusiastically resolved by Customer Service that left a bad taste in my mouth. 3 weeks ago I ordered $600+ worth of stuff including 2 mosfet heat sinks designed for my Asus P6T6. After getting around to installing the mosfet sinks it became apparent this week that one of them was the wrong size. After verifying it with enzotech I contacted PPC's. I explained to them that their website said that the heatsink was designed for my motherboard but the information was incorrect.

They responded offering me an RMA as long as I paid for return shipping and shipping of the new heat sink. This works out to $13 in shipping for a $15 item. I told them at this point I would rather keep the heatsink and use it as a paperweight rather then send it back, and that they really should fix the information on the page because its wrong. After a further explanation of what my problem was they responded with:

Quote:

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Hello

Well the information on the web page we copied direct from Enzotech's website. They have never informed us of any changes to this. If they made the mistake then they should offer to cover your shipping of the correct part or just send you one. I am copying them on this email to see what they can do to help and if we need to edit our web pages.

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I am sorry, but this is not the way you should approach things. I as the customer dont want to hear that Enzotech should cover for shipping because I didnt order from Enzotech, I ordered from PPC's. This is exactly the kind of response that people get that angers them with PPC's. The fact is its their mistake and they would rather try and blame it on Enzotech then just say: "Hey sorry about that we will get a replacement out to you and fix whatever info is wrong". I will say in the end Enzotech handled the situation beautifully and are directly sending me a replacement heatsink. They even told me to keep the wrong one.

I agree with the OP about Sidewinders as well. I ordered my Banchetto case from Gary and it came broken. I called him about it and while I was on the phone with him I received the email with tracking for the replacement parts. That is why I have been a customer of sidewinder for years and will continue to use them whenever possible.

Quote:

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Originally Posted by Darth_Penguin

I am a small Business owner myself who prides himself in having good customer service. Since I deal with some of peoples prized possessions (I own a Watch & Jewelry repair store) there is always a high amount of pressure to make them happy, even when things go wrong.

With that said, I can tell you after dealing with PPC's once I am reluctant to use them again. I just had an issue unenthusiastically resolved by Customer Service that left a bad taste in my mouth. 3 weeks ago I ordered $600+ worth of stuff including 2 mosfet heat sinks designed for my Asus P6T6. After getting around to installing the mosfet sinks it became apparent this week that one of them was the wrong size. After verifying it with enzotech I contacted PPC's. I explained to them that their website said that the heatsink was designed for my motherboard but the information was incorrect.

They responded offering me an RMA as long as I paid for return shipping and shipping of the new heat sink. This works out to $13 in shipping for a $15 item. I told them at this point I would rather keep the heatsink and use it as a paperweight rather then send it back, and that they really should fix the information on the page because its wrong. After a further explanation of what my problem was they responded with:



I am sorry, but this is not the way you should approach things. I as the customer dont want to hear that Enzotech should cover for shipping because I didnt order from Enzotech, I ordered from PPC's. This is exactly the kind of response that people get that angers them with PPC's. The fact is its their mistake and they would rather try and blame it on Enzotech then just say: "Hey sorry about that we will get a replacement out to you and fix whatever info is wrong". I will say in the end Enzotech handled the situation beautifully and are directly sending me a replacement heatsink. They even told me to keep the wrong one.

I agree with the OP about Sidewinders as well. I ordered my Banchetto case from Gary and it came broken. I called him about it and while I was on the phone with him I received the email with tracking for the replacement parts. That is why I have been a customer of sidewinder for years and will continue to use them whenever possible.

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Okay so my last post was the initial reaction of PPC to the issue.

As it progressed it didn't turn out so well.

As I went through the stuff in my $2000 order more closely I noticed:
- Wrong SATA data cable was sent.
- Tubing was about 1.5ft less than it should be
- Heatshrink was about 2qty less than it should have been
- Wrong Motherboard Waterblocks which they sent a replacement via the SLOWEST possible mail which is according to USPS going to take anywhere from 1-4 weeks.

Not a happy customer, quite possibly never returning.

I love sidewinder, I love gary.

Wow. You better get out your flame resistant boxers in case all the PPC lovers come and call you a liar.


Just kidding. :p:

Quote:

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Originally Posted by MomijiTMO

Wow. You better get out your flame resistant boxers in case all the PPC lovers come and call you a liar.


Just kidding. :p:

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:( I can prove it so if they want to challenge me, so be it.

I don't want to turn this into a flame PPC post or thread so I'm gonna just leave it at that.

Honestly, I'm not fretting too much about the other stuff, mainly the fact that they shipped it via snail mail after I explicitly asked in the email for it to be express.

Quote:

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Originally Posted by MomijiTMO

Wow. You better get out your flame resistant boxers in case all the PPC lovers come and call you a liar.


Just kidding. :p:

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That's about the way it goes.

The ones that have never had a problem or only had small problems with ppc's, feel that it's impossible for anyone to have an experience other than theirs.

Zack's situation happens way too often with ppc's and I don't believe for one second that they double check orders.

Look, it happens far too often but it is almost always resolved through a series of emails.


The double tick method is utter fail. It's obviously just 2 ticks by the same guy lol.

Quote:

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Originally Posted by MomijiTMO

Look, it happens far too often but it is almost always resolved through a series of emails.


The double tick method is utter fail. It's obviously just 2 ticks by the same guy lol.

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I don't doubt it will get resolved, but it's just the time factor that ticks me off the most. Not all of us have 4 weeks to spend gathering parts they should have had in the first week. Being in Australia, most of the parts can really only be received from overseas, so buying it express from another vendor will let me have it in 3-5 days, and if 5 days, that doesn't really make it worth the extra cost anyway. :down:

Momiji have you ever had anything shipped from USA via U.S. Postal Service First-Class International? If so, how long did you wait?

My last package I ordered via that service I waited 15 days.

Their shipping calculator is overcharging like a used car salesman. I don't think I will order from then again untill they change that.

Quote:

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Originally Posted by Zack.

U.S. Postal Service First-Class International? If so, how long did you wait?

My last package I ordered via that service I waited 15 days.

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Emm anywhere from 3.5 to 5 weeks.

Nope, I've always had big orders and gone priority. 3.5 weeks is going to be AGES :(. oh well, at least it's on its way and then no more hurdles to getting your system flying.

Quote:

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Originally Posted by Masterrer

Their shipping calculator is overcharging like a used car salesman. I don't think I will order from then again untill they change that.

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If you contact them about it they will refund you the difference between the actual shipping amount and the amount you paid.

Quote:

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Originally Posted by Masterrer

Emm anywhere from 3.5 to 5 weeks.

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Oh my lawd. :( Might just grab a set from Gammods.com and send these back for a refund when eventually do arrive.

Quote:

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Originally Posted by MomijiTMO

Nope, I've always had big orders and gone priority. 3.5 weeks is going to be AGES :(. oh well, at least it's on its way and then no more hurdles to getting your system flying.

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Well, lets not rule out the possibility of them sending the wrong ones again. haha. I mean surely it can't take 3.5 weeks...surely not lol. (trying to give myself some hope).

OMG HOPE I FOUND SOME!

http://wiki.answers.com/Q/How_long_d...S_to_Australia

5 to 10 business days.

So if it was shipped Friday, maybe I'll receive it this Friday. :shrug:

Pfft, with my luck, doubt it, looking at 6-8 weeks :rofl:

Quote:

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Originally Posted by Zack.

If you contact them about it they will refund you the difference between the actual shipping amount and the amount you paid.

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Haha, funny you say this, if you do NOT contact them, they can go buy themselves some nice new items with their profit ;)

just sent a message to PPC's re the discrepancies with my shipping charges.
My last order I was over charged by US$14.00. Obviously this is not good enough and whether its a software issue or internal logistical matter, it should be fixed and all money should be refunded
will let you know of their reply.

Quote:

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Originally Posted by masska

just sent a message to PPC's re the discrepancies with my shipping charges.
My last order I was over charged by US$14.00. Obviously this is not good enough and whether its a software issue or internal logistical matter, it should be fixed and all money should be refunded
will let you know of their reply.

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Please do! I will do the same when my order finally gets here :shakes:

Well for me since 2005 I have ordered over $3500.00 + merchandise and only a couple of errors. One most recently when I ordered the Watercool HEATKILLER® CPU Rev3.0 1366 LT with Back plate. And they sent me only the CPU block and the back plate was on back order. What makes me mad is that I emailed them and they said new shipment this week. I waited 2 weeks emailed them back and they said again 1 week they are coming in. I emailed back saying where my back plate they said again this week, I emailed back saying DO NOT STRING ME ALONG ALREADY and give me a store credit and I will purchase elsewhere. :down: I do not like the shipping they offer UPS Ground takes F O R E V E R from FL, to CA over a week. I would have to pay double the amount to speed it up to the next level. :mad: Sidewinders is looking more and more better. :yepp:

Quote:

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Originally Posted by Lu(ky

Well for me since 2005 I have ordered over $3500.00 + merchandise and only a couple of errors. One most recently when I ordered the Watercool HEATKILLER® CPU Rev3.0 1366 LT with Back plate. And they sent me only the CPU block and the back plate was on back order. What makes me mad is that I emailed them and they said new shipment this week. I waited 2 weeks emailed them back and they said again 1 week they are coming in. I emailed back saying where my back plate they said again this week, I emailed back saying DO NOT STRING ME ALONG ALREADY and give me a store credit and I will purchase elsewhere. :down: I do not like the shipping they offer UPS Ground takes F O R E V E R from FL, to CA over a week. I would have to pay double the amount to speed it up to the next level. :mad: Sidewinders is looking more and more better. :yepp:

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Ouch man.

You think USPS Ground takes long?

Try First Class Mail International ROFL. :down: USPS said it could even take up to 30days. :rofl:

Oh man,
Those pictures on the previous page had me coughing coffee through my nose.

Priceless:up::rofl:

Quote:

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Originally Posted by Masterrer

Please do! I will do the same when my order finally gets here :shakes:

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After a number of emails it seems that PPC's fail to recognize that there is a definite problem with their shipping system. We're not talking just a couple of bucks here, there is serious over charging going on!
I have spent more than $4200.00 at PPC's in less than a year, and all I got from them was basically counterarguments and that it was my fault by agreeing with the shipping price on checkout!
I will be very happy to post the emails (BTW all except the first one were unsigned/no name/anonymous), if you would like to see for yourselves the complete lack of courtesy/understanding given by PPC's.
Does anyone have a link to contact other than the one on their site? I would really like to see what management has to say about this.

PPC's :shakes:

Do post :D.

Everyone says to email asking for the difference but AFAIK they don't have to give it to you. I think this is an international order problem only.

MASSKA
Hello,
I'm writing to you to advise you of discrepancies in your shipping charges.
I noticed that my last order (#130710) I was charged US$47.90 for shipping charges, whereas when I checked the US Postage & Fees Charges Receipt it stated that the total charges for my parcel was indeed US$34.39.
Can you explain this overcharge and will you be refunding the difference?
I must say I never bother to check the actual shipping receipt charges as I trust that you charge accordingly and fairly.
I'm now wishing that I have checked all my shipping receipts and I dread to think how much I may have been overcharged with my previous orders.
I would appreciate that you follow this matter through and also confirm and check that I was not over charged for my previous orders.

You may also be interested in knowing that a number of members on our forums have had the same issue with "over charging for shipping" and I truly hope that you address this matter and give it your full attention.

Thank you

PPC's

Subject: Re: Message from Performance-PCs.com

I will look into this. Sometimes the USPS gives us discounts based on the volume of packages we send per week; so it is not always possible to have exact amount for a customer.

Also being an International customer there are customs documents that have to be filled out.

Many times we set weight so that we have a fair shipping charge which includes packing materials, boxes, etc. We will make every attempt to NOT overcharge on shipping.


Best Regards,
name withheld by masska, Performance-PCs.com


MASSKA

Thank you for your reply name withheld by masska.

Please also note that this is occurring with domestic US deliveries as well and not just for international orders.

I hope you understand that regardless of your volume and turnover discounts you may have with USPS, the end result should mean that the customer pays the correct amount.
And if you do receive special concessions and or discounts for shipping, then this should be passed on to the customer.
The shipping charges are charged separately (by USPS) from your goods and as such should be the correct price listed to the customer.

I hope you give this matter your fullest attention and arrange for a speedy resolve.

Thank you and I look forward to your reply.


PPC's

You see the amount of shipping when you checkout and are agreeing to this charge by placing the order. If you think something is off then please email in advance for future. There are other things that are not shown in the labels like Insurance, pack materials and handling.
Thank you
Best Regards,
Customer Service, Performance-PCs.com

MASSKA

I assume by your last email that is your final response to this matter.

Yes I'm agreeing to the charges as I assume the charges are correct. And please do not tell me that "there are other things that are not shown in the labels like Insurance,pack materials and handling". There was no insurance with my last order, so that would mean I paid you an extra of US$13.51 to pack 9 BitsPower fittings,20 thumbscrews and 1 Bitspower Res, all in a carton less than 20cm W by 10cm H.
I also run a distribution company and all the relative charges (as you say) are automatically built in to the products profit margin and then my customer is charged a separate fee for shipping.
The shipping fee is what I pay for, then I pass this on to my customers and I do not add anything on top of this!

To be honest I was expecting a little more courtesy from you. I have spent more than US$4200.00 in less than a year with PPC's, and if this is the way you resolve your customer complaints and issues then you have lost me as a customer.

And please do not send me any more emails with counter arguments and or justifications regarding my claim.
I have addressed my concerns and claims with you and unless you agree to refund and or supply store credit for this and all my previous orders, then there is really no need to pursue this matter
further.

PPC's

We don't build our shipping charges into the products margin. Maybe that is how you do it but we have very low margins on the majority of these products. So you should not expect every company to do things the way you do things. As you know there are many products like Koolance, Coolermaster, Antec, etc. that have 5% margins on many of their products and so the only way we can match competitor prices is to add a bit to the weight of the product to make anything near a lousy 10% margin. This is nothing new in the e-tailing world as many companies have to do this to turn a profit. Also we are on the opposite coast as where all the product comes into port in the US and so we are fighting against Newegg, Zipzoomfly, who have no shipping costs to obtain their product.

We are sorry if if you are not ordering again because of this but, your demands are not reasonable. As stated in the last email you knew the fees up front and proceeded to make the orders and we have sent you all your products swiftly and properly.
Best Regards,
Customer Service, Performance-PCs.com

MASSKA

Please sign your emails, it would be nice if I knew who I'm communicating with.

I understand your points as you've explained bellow and I also understand that you have very low margins in which to run a profitable business.

May I suggest though, that you be a little more transparent in the way you charge for your shipping and the additional costs that you add, and that this is clearly explained to your customers.
As a customer I wouldn't mind paying a little extra, as long as I was informed as to the reason and the breakdown of the additional charges.

Surely you understand my point and I hope you make the necessary changes, and if not that is up to your management to decide.
I'm also disappointed that you feel my "demands" (which by the way was not a demand as you so put it, rather a request), are unreasonable.
However I assume you are in a position of authority to respond to these emails and have acted within your position guidelines and as such your responses to me are official and representative of PPC's.


Thank you

Well they seem ok but the shipping costs are whacked. Again, this might not be one of the better staff and I've had less than ideal experiences with MSY so I don't think less of PPCs. However, I think you should be refunded as numerous people, including Australians, have done this before. To say no is just. . . . not nice.

It sucks because no one else has a similar amount of stock. Ahh well, GamMod and PCCG are having a nice price war atm to help us.

Quote:

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Originally Posted by MomijiTMO

Well they seem ok but the shipping costs are whacked. Again, this might not be one of the better staff and I've had less than ideal experiences with MSY so I don't think less of PPCs. However, I think you should be refunded as numerous people, including Australians, have done this before. To say no is just. . . . not nice.

It sucks because no one else has a similar amount of stock. Ahh well, GamMod and PCCG are having a nice price war atm to help us.

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Their shipping charges are WHACKED for sure! I would like to know though what their management response is to all of this. Surely its a valid problem, and if I were responsible I would address it immediately and take action to resolve it and make my customers happy.
Its just not good enough and PPC's (management) should take note.

So, why do they need to build their margin into the shipping costs ? Sidewinder has cheaper prices on all the same products, and their shipping is accurate. :shrug:

Who knows, I've checked myself with USPS for the prices based on weight, speed and the distance to my doorstep and the USPS quote is always ~$15 or more LESS than what PPCs has charged me, and that was with tracking and insurance which I have checked: I do not get when I order.

Shipping has always been my biggest argument for shopping at Sidewinders, hopefully if enough of us start switching to Sidewinders he can get a bit more diverse stock.

I've just accepted the shipping charges from PPC as a cost of ordering from them. I don't know if it's still on their site, but I believe they (and many other stores) have (or used to have) a disclaimer that shipping charges will not necessarily match what is quoted direct from UPS, USPS, FedEx, etc.

It seems the choices are to a) not order from them or b) check shipping costs and question them before confirming the order if it looks high.

Just for kicks, I checked some orders to see what I might have been "overcharged:"


Order #.. Wght.. PPC Price.... Alternative

1......... 0.3...... 6.95...... 4.95 USPS Priority

2......... 5.9...... 14.01...... 16.74 UPS Ground

3......... 5.9...... 21.60...... 13.95 USPS Priority

4......... 0.25...... 6.95...... 4.95 USPS Priority

5......... 4.6...... 19.50...... 13.95 USPS Priority

6......... 5.6...... 38.69...... 41.26 UPS 2nd Day Air


So, it seems I routinely pay $2 more for USPS Priority Mail on the smaller items. Got hosed a bit on the larger USPS Priority Packages, and UPS comes out close or less. (I have also had PPCs contact me to suggest shipping by a cheaper route instead of the one I've chosen) Note - while I'm not saying the weights quoted by PPC are exact, they are reasonable for the items in those orders. Key point is, in the ones I posted here, and many others I looked at, it was not a routine $15 over charge. This is just my experience. I'm okay with the higher shipping charges, because it's very hard to beat the inventory they have when it comes to finding certain items. I support buying from the store that gives you the best price - including shipping, and am not trying to justify PPC's shipping prices. In my case, I could have saved far more on shipping (from any of the vendors we use), if I stopped ordering bits and bobs and was more organized in my buying.

one thing I can say, and it's not much, is I understand that some vendors do add a touch to shipping to make profits. I'm not saying I agree with the tactic, personally I'd prefer that shopping carts be built dynamically with shipping built in to the price of the item as you click. But years of dealing with ebay means I tend to look at the shipping price first, not the item price. Nobody on ebay is going to refund me shipping costs. Its not right, but in many ways it's up to the consumer to be attentive and ask if their shipping is acceptable. If you click order after they show you the price, that's on you.

now, with some places, like Mouser.com, the fact that they don't give you a shipping price up front kinda sucks, but on the same hand, they calculate it right as they ship the item, so it's friggin accurate.

I know I'm budding in here a bit but from the last 8 or so posts I've read I get a small gist of what the conversation is about. Now I'm not posting to smear PPC, I've shopped from them more than once to be certain and haven't looked into the shipping in detail, so I don't know one way or another and therefore make no judgment. But that's not what my post is about.

The following is my method to 100% customer satisfaction:
Sidewinder Computers.

Sidewinders is full to the brim with integrity, honesty, and is exemplary in every merit of customer service and satisfaction. For instance (and I'm sorry if he'd rather I'd not said anything but I can't help it), the proprietor of Sidewinders Computers was hospitalized due to food poisoning yesterday. Today, around 4 in the AM I received my first e-mail from him, apologizing to me for the small delay because he couldn't ship while he was in the hospital! Fast forward 12 hours (about 20 minutes ago), I receive a second e-mail explaining how I was being given discount prices on items just because there price dropped a few days after I ordered them along with more apologies (oh and also my shipping info).

This is a guy who has been working all day, feeling nauseous at best, filling his customers' orders while responding with all the humility in the world to e-mails from any number of customers. Knowing this + the many, many, other times "Above and beyond.." surpasses itself in meaning once again, makes me a loyal, unwavering, Sidewinders Computers Customer.
:)

Well Sidewinders doesn't have a A track record either as some people have complained on this rate your vendor site [I don't remember who posted that]. Basically FrozenCPU and PTS were on a A, Sidewinders was on a B and PPC was on a C-/D. I don't remember JabTech's score but the point of posting this is that some people must have had issues with Sidewinders and that FrozenCPU seems like a good alternative if you do not like PPC. Still, Frozen's shipping costs are equal if not more extravagant than PPC's shipping calculator.


We cannot win lol.

No retailer is perfect. Every shop makes mistakes once in a while.

Quote:

---

Originally Posted by MomijiTMO

Well Sidewinders doesn't have a A track record either as some people have complained on this rate your vendor site [I don't remember who posted that]. Basically FrozenCPU and PTS were on a A, Sidewinders was on a B and PPC was on a C-/D. I don't remember JabTech's score but the point of posting this is that some people must have had issues with Sidewinders and that FrozenCPU seems like a good alternative if you do not like PPC. Still, Frozen's shipping costs are equal if not more extravagant than PPC's shipping calculator.


We cannot win lol.

---

Of course no company is perfect, that's not the point. The point is however how well the company reacts once problem occurs. With that said, I can promise you that you would never hear the things you hear about PPC's come from Garys mouth.

Whats most frustrating about the PPC's issue for me is I would rather take my business somewhere else but they seem to be the only guys around that carry almost everything. I will undoubtedly be ordering from PPC's again, not because I want to but rather I have to.

In the end they win. :(

Quote:

---

Originally Posted by Darth_Penguin

Of course no company is perfect, that's not the point. The point is however how well the company reacts once problem occurs. With that said, I can promise you that you would never hear the things you hear about PPC's come from Garys mouth.

Whats most frustrating about the PPC's issue for me is I would rather take my business somewhere else but they seem to be the only guys around that carry almost everything. I will undoubtedly be ordering from PPC's again, not because I want to but rather I have to.

In the end they win. :(

---

Bingo, they have a incredibly large and varied selection of items, go to them any time I have trouble finding a given item. When I can though I like Gary, so far I haven't even had to contact him with an issue:up:

FWIW, I just ordered from PPCs and it was $12.53 UPS ground for 8.7lbs. There was some comment on their site in the terms about the weight not being the actual rate, but some sort of calculated...blah, blah. For all the stuff I ordered, I didn't think 8.7lbs was too bad.

In any event, if he has it, Gary with Sidewinders always gets my business. His service is second to none. To wit, my most recent experience with his superb service (posted elsewhere, but applicable to the conversation):

Quote:

---

On the GPU front, Gary with Sidewinder Computers has outdone himself again. You see, when I was ordering the MCW-60, I called to ensure it would fit the 8800GTX as shipped. He wasn't 100% positive, so he didn't guess; no....he gave me the phone number for his supplier at Swiftech! That's brownie point #1.

Cut to yesterday. I email him the issue about it not fitting as the Swiftech person said it would. One day after being notified, he forwards me the entire correspondence between him and two people at Swiftech concluding that the G80 adapter kit is in the post to me.

---

Quote:

---

Originally Posted by xaxis

I know I'm budding in here a bit but from the last 8 or so posts I've read I get a small gist of what the conversation is about. Now I'm not posting to smear PPC, I've shopped from them more than once to be certain and haven't looked into the shipping in detail, so I don't know one way or another and therefore make no judgment. But that's not what my post is about.

The following is my method to 100% customer satisfaction:
Sidewinder Computers.

Sidewinders is full to the brim with integrity, honesty, and is exemplary in every merit of customer service and satisfaction. For instance (and I'm sorry if he'd rather I'd not said anything but I can't help it), the proprietor of Sidewinders Computers was hospitalized due to food poisoning yesterday. Today, around 4 in the AM I received my first e-mail from him, apologizing to me for the small delay because he couldn't ship while he was in the hospital! Fast forward 12 hours (about 20 minutes ago), I receive a second e-mail explaining how I was being given discount prices on items just because there price dropped a few days after I ordered them along with more apologies (oh and also my shipping info).

This is a guy who has been working all day, feeling nauseous at best, filling his customers' orders while responding with all the humility in the world to e-mails from any number of customers. Knowing this + the many, many, other times "Above and beyond.." surpasses itself in meaning once again, makes me a loyal, unwavering, Sidewinders Computers Customer.
:)

---

Received a similar email from Gary also today after I just shot him a quick email asking him when he was shipping out the EK Classified block i ordered.
Apologized that he wasnt able to ship out due to being sick .... and took care of me as a customer.

Never had any issues with Sidewinders and when I did, gary fixed it immediately.. I always try to buy most of my stuff from him when I can since he usually has the best prices, quickest turnaround time and fair shipping charges.

Never had any issues with any of my PPC's orders ..<knock on wood> PPC's while it seems like is getting knocked on its shipping practices... like some people are saying, they do have a wide selection when it comes to items and while their shipping is not the chepest their prices for items probably fall in betwen sidewinders and frozencpus ...their prices just seem to be just so much more than any other company.

I am switching Vendors from PPC's, i have a small store credit left with the company after that is used.... never again.

I live up in canada and have spent several thousand with this company on my latest build, they have charged excessive shipping on every order I placed, The response by him saying they are charging for international shipping costs is BS, i had to pay duties and GST on top of thier shipping prices. The hose I ordered is filthy, literally gease and grime all over it, and warehouse dust and filth.

The tubing really pissed me off.

I also had to RMA 3 waterblocks due to the PCB changes and they wouldn't give a refund only a store credit and I had to pay return shipping.

The bases on both Heatkiller CPU blocks I ordered were tarnished, and one had a nasty scratch, I ordered a couple sleeved cables bits and pieces, and they were not done correctly and the pins already fell out of two of them, and the latches fell off of one of the others.

Also, they chinced me out on some of the barbs I ordered as well, in the end the cost of returning or RMA'ing things will be greater than just ordering new parts to replace....Vote with yoru wallet folks, these guys are overcharging on thier so called "slim margins" to begin with and then shipping on top of it to boot.

It is not our responsibility as consumers to make up for a poorly managed business, newegg gets thing shipped to canada quickly cheaply, with duties and fees included at far cheaper prices.

The only thing PPC's has is a great inventory, but after all the money I have spent with them...i realize now I could have purchsed from multiple vendors and shipping costs would have been the same as it was paying for their overcharged shipping...seriously its like ebay shipping with them, a joke.

If you ordered old school non Pro LRT Primochill tubing you get something that looks and feels like a thick condom. The tarnish thing isn't their fault either, HK must have :banana::banana::banana::banana: packaging.

Although I agree that there seems to be issues with PPC's shipping I also want to toss in that where you live is part of the costs.
I'm in NH and PPC's is in Florida.
2 days to me by USPS priority mail and what I've been charged is right with what the costs should be.
You also have to remember that shipping isn't just a postal charge. Those little bubble mailers cost $1.00 each, cardboard boxes cost like you wouldn't beleive.
You can easily pay $5.00 for a cardboard box and all of this has to be included in the shipping costs.
Then add bubble wrap. Have you priced it recently?
Sealing tape is $3.00 a roll and it isn't that big a roll.
Amazing how it can all add up.:D

Quote:

---

Originally Posted by dsumanik

I am switching Vendors from PPC's, i have a small store credit left with the company after that is used.... never again.

I live up in canada and have spent several thousand with this company on my latest build, they have charged excessive shipping on every order I placed, The response by him saying they are charging for international shipping costs is BS, i had to pay duties and GST on top of thier shipping prices. The hose I ordered is filthy, literally gease and grime all over it, and warehouse dust and filth.

The tubing really pissed me off.

I also had to RMA 3 waterblocks due to the PCB changes and they wouldn't give a refund only a store credit and I had to pay return shipping.

The bases on both Heatkiller CPU blocks I ordered were tarnished, and one had a nasty scratch, I ordered a couple sleeved cables bits and pieces, and they were not done correctly and the pins already fell out of two of them, and the latches fell off of one of the others.

Also, they chinced me out on some of the barbs I ordered as well, in the end the cost of returning or RMA'ing things will be greater than just ordering new parts to replace....Vote with yoru wallet folks, these guys are overcharging on thier so called "slim margins" to begin with and then shipping on top of it to boot.

It is not our responsibility as consumers to make up for a poorly managed business, newegg gets thing shipped to canada quickly cheaply, with duties and fees included at far cheaper prices.

The only thing PPC's has is a great inventory, but after all the money I have spent with them...i realize now I could have purchsed from multiple vendors and shipping costs would have been the same as it was paying for their overcharged shipping...seriously its like ebay shipping with them, a joke.

---

They sent me some of that greasy/tacky/dirty tubing about two years ago.
Looked like something had been sprayed on it that dissolved the outside of the tubing.
Anyone who picked it up to put it in the box would have known the tubing was no good.... I threw it in the trash like ppc's should have. :shakes:
If Hank can live with it, I can live without it.

I like PPC's and for a variety of good reasons:

1) The have the best damn stock in the industry that I would gladly pay an extra couple dollars to a business that took the initiative to stock so much hardware and for having such an awesome selection.

2) They have always done things right with me. Hell they even marked my items as a 'gift' so I did not have to pay duty charges. Seriously my last 5 or 6 orders were like that. Duty can be a killer and they have thought about me when they ship my stuff out. So yeah I don't mind paying an extra few dollars on shipping when they saved me sooooo much more on duty.

3) Other then with the time of them moving their shipping pretty much makes it out the same day or the next day.

4) Every time I had a problem I talked to them as people and never had a problem because I did that. I don't tell them how they should be. I don't tell them how to run their business. I don't threaten them saying do this or I will shop somewhere else. So in return I was always treated right because I treated them right. The customer is always right thing is BS. There are some people out there that are very difficult to deal with and will try to get as much as they can for as long as they can with this mentality.

All in all I have read many things in this thread and some may be valid in some ways but others are downright retarded to me. If they did not exist and you had to scrounge all over the internet to find your parts wouldn't you be saying..."You know, if someone opened a store that stocked all the parts most don't sell plus the parts they do sell I would not mind helping pitch a few extra dollars here and there to help stock so much stuff."

It's like a hot blond who has a killer body compared to a ugly duckling who has to be nice to get attention. PPC's has the overkill stock we need just like the hot body of the blond who has everything we want. Other places hardly have stock and thus need to get your business by being nice and as courteous as possible so that you keep checking back when they do have some stock. Understand?!? :shrug:

Nope disagree with the last part. If you actually read the thread or at least the previous page you would have seen that someone did not get the gift treatment and their 2k order became extra expensive. There is no obligation for PPC to do this but you passed it off as the standard.

Gary was in the hospital? Sorry to hear that. Hopefully he is doing better :up:

Yeah his kids also were quite sick =\

Quote:

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Originally Posted by Movieman

Although I agree that there seems to be issues with PPC's shipping I also want to toss in that where you live is part of the costs.
I'm in NH and PPC's is in Florida.
2 days to me by USPS priority mail and what I've been charged is right with what the costs should be.
You also have to remember that shipping isn't just a postal charge. Those little bubble mailers cost $1.00 each, cardboard boxes cost like you wouldn't beleive.
You can easily pay $5.00 for a cardboard box and all of this has to be included in the shipping costs.
Then add bubble wrap. Have you priced it recently?
Sealing tape is $3.00 a roll and it isn't that big a roll.
Amazing how it can all add up.:D

---

Sorry Movieman, no disrespect intended however your figures on packing material seem a little high!
I did run a small distribution business and remember that my turnover was no where near as much as PPC's. I used corn/potato starch filling and the price was aprox AU$37.00 for 200lt bag (this would pack about 40-50 consignments). Cardboard boxes were ordered in bulk and aprox cost was AU$1.55 (H45cmm x W30cm x L60cm). Sealing tape, bought in bulk at AU$1.70 .Surely PPC's would have access to better pricing than me!
I can accept a small and fair surcharge for shipping to cover for materials and labor, however its clearly evident that their shipping charges are not in line with proper margins. Their responses to this and lack of understanding has left me very disappointed. At least show your customers some courtesy... I know I would :up:

ps: Gary and family, get better soon...

All my pc purchases have come in boxes that were not purchased by the respected stores. Ie I've gotten a few EVGA stamped boxes, Panaflo etc. So you really can't say they spend money on boxes unless they run out.

Quote:

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Originally Posted by MomijiTMO

All my pc purchases have come in boxes that were not purchased by the respected stores. Ie I've gotten a few EVGA stamped boxes, Panaflo etc. So you really can't say they spend money on boxes unless they run out.

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same here. all but one of my orders from PPC's have come in aftermarket boxes.

Again, I like the great selections they offer but is it just me? they shorted me twice (with some parts) I ordered. I am rather hesitant in making a large order because I may not get everything I paid and ordered. I like sidewinders and petra but they don't seem to carry much stuffs...I am checking out frozencpu now..

Quote:

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Originally Posted by Sadasius

All in all I have read many things in this thread and some may be valid in some ways but others are downright retarded to me. If they did not exist and you had to scrounge all over the internet to find your parts wouldn't you be saying..."You know, if someone opened a store that stocked all the parts most don't sell plus the parts they do sell I would not mind helping pitch a few extra dollars here and there to help stock so much stuff."

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Based on what i quoted it sounds like you are arguing that because they have the best selection around that we should have a "Take it or leave it" attitude? Im sorry but if you find what they do to be acceptable business practice I wouldn't be shopping at your store either. Because they have the best selection does not give them a ":banana::banana::banana::banana: the customer over for free card" :rolleyes:

Quote:

---

Originally Posted by masska

Sorry Movieman, no disrespect intended however your figures on packing material seem a little high!
I did run a small distribution business and remember that my turnover was no where near as much as PPC's. I used corn/potato starch filling and the price was aprox AU$37.00 for 200lt bag (this would pack about 40-50 consignments). Cardboard boxes were ordered in bulk and aprox cost was AU$1.55 (H45cmm x W30cm x L60cm). Sealing tape, bought in bulk at AU$1.70 .Surely PPC's would have access to better pricing than me!
I can accept a small and fair surcharge for shipping to cover for materials and labor, however its clearly evident that their shipping charges are not in line with proper margins. Their responses to this and lack of understanding has left me very disappointed. At least show your customers some courtesy... I know I would :up:

ps: Gary and family, get better soon...

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No problem at all disagreeing.:up:
i'm just going by my costs buying retail and yes, i agree that they surely get better prices than I do for shipping supplies.
I was trying to say that there are many hidden costs added to getting an item to a customer beyond cost of the item and the true cost of shipping.
The seller runs into the question of where to add this cost.
Either into the cost of the item itself or into the shipping which IMO is where it should be added.
Alos if added into the item most people search and buy by item cost so if added there the seller loses many that just go to the place that shows the smallest cost on the item itself..
It is a real problem of where to add that cost..

PPC is awesome, they have lots of variety IN STOCK, they always are prompt in getting the latest gear, and their service is great. I never had a problem with shipping charges or anything else. In contrast, I wanted to like the other shop that's so popular in XS, Petra, but they are always out of stock, no variety. So PPC 1+ :up:

PPC is betting that folks will return to them due to their selection... and yes, i have...
i would check Petras first, then PPC... but it does concern me about the differences in freight.

maybe i should begin using my UPS account.

When you have retailers like Sidewinders, Petra's and NewEgg, there is no reasong to patronize PPC unless it is a part that you cannot find anywhere else. And in that case, I would say, exercise caution in your order.

I was about to order the EK full board block for the Classified from PPC's (for $20 more than Sidewinder), but shipping was $50 for cheapest option :eek:
Hopefully that is just a mistake.

Quote:

---

Originally Posted by Johmem

I was about to order the EK full board block for the Classified from PPC's (for $20 more than Sidewinder), but shipping was $50 for cheapest option :eek:
Hopefully that is just a mistake.

---

I call shens.

Which Classified block and what zip code?

Shens? Here is cut and paste of order screen. :(
Zip is 98528, yes across country but still.

Next Day Air $236.33
2nd Day Air $174.42
3 Day Select $113.97
Ground $49.60

Store Pickup
Walk In $0.00

United States Postal Service (1 x 58.00lbs)
Express Mail (1 - 2 days) $218.80
Priority Mail (2 - 3 days) $94.00

Why not just get it from Sidewinder's ? Just curious why you would try to order from PPC who is already $20 more...

Edit: 58lbs ?!?! Something not right there. You have more added to the order.

I just went to PPC and put that Zip in for just an EK block, and it shows 2.00lbs and $10.70 shipping.

Either way, the same EK Block I just ordered from Sidewinders WITH an MCP355 Pump, cost only $8.15 shipping for both.

I definitely prefer to buy from Gary, but stock notification didn't notify me that they were in stock until they were out of stock lol. I have a Classified coming on step up program and want the block in hand before I ship off my vanilla board.

Honestly, I have to wonder what else is in your cart. :shrug:

http://img14.imageshack.us/img14/2061/ppcs.jpg

I am going to have a talk with p-pcs.... I just got an order in where it blatantly says 8lbs charged on the packing list and 2lbs of the shipping label....

Quote:

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Originally Posted by SNiiPE_DoGG

I am going to have a talk with p-pcs.... I just got an order in where it blatantly says 8lbs charged on the packing list and 2lbs of the shipping label....

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let us know how you go.

We'll see what happens with my order. It says that it's 10lbs. I did order a lot of parts so we'll see what the package says when it gets here.

I paid 9 dollars in shipping for only a cpu bracket... it cost more then the product. I'm never shopping at P PC ever again

I paid 5 dollars for a gpu bracket to AUSTRALIA. [thanks PTS]

Sniipe, for what it's worth, this is in the "Our Payment Policy" section when you click on "Shipping & Returns":

Quote:

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Our product description pages show the weight of each product. This is NOT the actual shipping weight. This "weight" is used by us to calculate the shipping charge. It is not the weight of the item. Many times we set weight so that we have a fair shipping charge which includes packing materials, boxes, etc. We will make every attempt to NOT overcharge on shipping.

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So, if you feel you were overcharged (as some certainly do in this thread), complain about that. If you bring up the difference between the two numbers, they'll just point to their policy.

Quote:

---

Originally Posted by 3Z3VH

When you have retailers like Sidewinders, Petra's and NewEgg, there is no reasong to patronize PPC unless it is a part that you cannot find anywhere else. And in that case, I would say, exercise caution in your order.

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If Newegg sold half of the watercooling parts that PPC does, Newegg would own all of us, I mean literally, own us!

It didn't take this thread or others regarding PPC to help me realize that they have ripped me off on shipping on the majority of my orders. But I accept it cause they really do have everything you could want and almost always in stock. So does frozencpu but frozencpu makes up for cheaper chipping with more expensive prices for the actual items. Sidewinder has a great selection but it's a fraction of what PPC has.

Quote:

---

Originally Posted by hokiealumnus

Sniipe, for what it's worth, this is in the "Our Payment Policy" section when you click on "Shipping & Returns":

So, if you feel you were overcharged (as some certainly do in this thread), complain about that. If you bring up the difference between the two numbers, they'll just point to their policy.

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yes see this is what I thought was the case as I stated a few pages back. for this order I did a test of sorts :) I ordered 320 atx female pins - I just finished counting them and I got the exact 320 pins that were individually counted out and labeled on the bag - the handling charge of $13 was worth it and provided this was a $190 order

I think the only watercooling and modding store that can match up PPCS item collection is Frozen CPU , to bad they don't order to my country. And the price are also higher

Quote:

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Originally Posted by Nanometer

I paid 9 dollars in shipping for only a cpu bracket... it cost more then the product. I'm never shopping at P PC ever again

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the first item (unless it states a flat rate ship on the product) always costs the most. the second item probably only increases shipping by $1, usually less (depending on weight/size of second item). Never order just one item unless you absolutely have to. and if you absolutely have to, that's on you to find the best shipping, or in some cases you gotta call the shop and ask if they can help you out and go a cheaper route.

Quote:

---

Originally Posted by SNiiPE_DoGG

yes see this is what I thought was the case as I stated a few pages back. for this order I did a test of sorts :) I ordered 320 atx female pins - I just finished counting them and I got the exact 320 pins that were individually counted out and labeled on the bag - the handling charge of $13 was worth it and provided this was a $190 order

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Haha...strangely enough, I know exactly what you're talking about. Here's my recent order (screenshot was for other purposes, it just happens to fit here):

http://www.myalbumbank.com/albums/us...nectorsinv.jpg

For all those connectors plus extra pins, I feel $12.53 is more than worth the shipping & effort to put it together. Hey, at least I know I'll be getting what I paid for. :up:

On the plus side, I ordered on Friday at around 2pm EST and it was shipped that day, scheduled for arrival Tuesday. I've only had one order from them, but thus far, if Gary doesn't have it, I've got no qualms about ordering from them.

Quote:

---

Originally Posted by SNiiPE_DoGG

yes see this is what I thought was the case as I stated a few pages back. for this order I did a test of sorts :) I ordered 320 atx female pins - I just finished counting them and I got the exact 320 pins that were individually counted out and labeled on the bag - the handling charge of $13 was worth it and provided this was a $190 order

---

I'm pretty sure when PPC staff saw 320 they swore for half an hour and then taped up their fingers to prepare for the painful counting =___=. I'm sure they were thinking horrible thoughts about you while counting lol.

Just to follow up on my order. Everything was there; all 276 pins present and accounted for. Only 100 of those were easy to count (the large MOLEX kind)...the other 176 were smaller and individually counted (not to mention the 37 plastic connectors; but those were easy). Kudos for that kind of order accuracy. All in all a very positive experience.

Interesting thread.

I received my order from PPC and whilst they were most expensive they had everything I wanted in stock, where as Petra & Sidewinders could only get about 3/5 out of the items I wanted.

I ended up paying USD$33 for a fairly small box, I'm sure I was wayyyy overcharged. But it did only take about 6 working days to get to Perth, the most isolated city in the world!

Quote:

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Originally Posted by downforce

Interesting thread.

I received my order from PPC and whilst they were most expensive they had everything I wanted in stock, where as Petra & Sidewinders could only get about 3/5 out of the items I wanted.

I ended up paying USD$33 for a fairly small box, I'm sure I was wayyyy overcharged. But it did only take about 6 working days to get to Perth, the most isolated city in the world!

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what was the charge on the USPS docket?
Was it similar to the shipping charge by PPC's?

There wasn't a price only a weight, 36oz. I was charged for 3.82lbs.

*runs off to Google Calc to work it out*mumbles about stupid imperial weights*.

61.12oz. Jesus christ, that's like twice! If I find 2.2lbs of gear shipping works out to $21.36.

Hrmm ok I'm a bit pissed and they lost more sales cos I actually wanted more gear but adding 1 extra fan filter pushed shipping from $33 to $47.

Can't say $12 is going to make me postal or anything, but it is annoying. I'll have to remember that next time. I really wish Sidewinder could have got everything I wanted/needed.

Dam.... dude, if you even order anything again, let us know, we need an Aussie group buy! Would save heaps.

Yeah, it's not a bad idea.

From here on in, for me anyway, it's going to be fairly small stuff, like tubing, barbs, grills and connectors and stuff.

But I'll also email for shipping quote next time! But I can't really complain, I ordered it Friday morning Perth Time (so that's like midnight-ish Thursday) and they processed it and dispatched it same day and it was at our PO Box on Tues this week. They only check the PO Box Thurs/Tues so it could have arrived Friday or Monday. Pretty damn quick still so I'm happy.

I am going to see how my orders from PPC. Last they told me my Heatkiller 3.0 LC is out of stock. Hopefully I can get my items to Singapore asap.

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Originally Posted by downforce

There wasn't a price only a weight, 36oz. I was charged for 3.82lbs.

*runs off to Google Calc to work it out*mumbles about stupid imperial weights*.

61.12oz. Jesus christ, that's like twice! If I find 2.2lbs of gear shipping works out to $21.36.

Hrmm ok I'm a bit pissed and they lost more sales cos I actually wanted more gear but adding 1 extra fan filter pushed shipping from $33 to $47.

Can't say $12 is going to make me postal or anything, but it is annoying. I'll have to remember that next time. I really wish Sidewinder could have got everything I wanted/needed.

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There should have been a large USPS sticker on the box (bar code etc) and it shows the price that they charge PPC's.
Anyways, judging by your experience you too got overcharged for shipping :shakes:

@ all Aussies. I would like to know what you guys get from PPC's, and what products would you like to see available here in Australia.

I'm in the process of doing feasibility and research into an online store that carries only a select group of products to cater for the WC enthusiast.
Let me know your thoughts.

Mmm didn't notice it, but wasn't looking all that hard anyway.

As for part 2, been there, done that. We already have 2 active companies, PCCG & Gammods. Gammods has slightly more listed but way more expensive. PCCG is already in the process of stocking up on W/C brands, Swiftech, Feser, EK, Bitspower and modding supplies they've had for a while such as AC Ryan (but very narrow range).

In fact as of today I could have got everything I wanted from PCCG except the Heatkiller 3.0 (and that was an impulse buy) and the price would have been about the same I paid from PPC, maybe slightly cheaper.

The major limiting factor to this sort of business is capital. You need to have a great deal of capital to get the stock in but the quantities required are fairly small so you either buy big & sit on stock or order small and economies of scale don't kick in.

wow im SHOCKED.

I decided to give them another go.

I ordered 1x Left Angle and 2x Right angle sata cables.

They sent me 3x Left Angle....

Come on is this a joke?

EDIT: My order consisted of ONLY THREE CABLES and just some 1/8" sleeving....

HOW is it POSSIBLE to get that wrong?

I wish I had read his thread before my purchase. While they had all the items I wanted, their customer service leaves a lot to be desired.

I wont bore you with details, but due to an error on their end, an item which was in stock when I placed the ordered was not in stock when it came time to ship them

I dealt with Phil who was very nice, and who tried to help, but I could hear guy named James in the background, who was a possibly the worst customer manager. All this over a $7 item on a order over of near $450.

Instead of doing the right things, James tried to pawn off a substitute item of lesser quality and value, which was bad enough then insisted, I ship it back to them at my cost, when the right item was back in stock.

I could hear James yelling and cursing in the background as I spoke with Phil.

Quote:

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Originally Posted by ptrout

I wish I had read his thread before my purchase. While they had all the items I wanted, their customer service leaves a lot to be desired.

I wont bore you with details, but due to an error on their end, an item which was in stock when I placed the ordered was not in stock when it came time to ship them

I dealt with Phil who was very nice, and who tried to help, but I could hear guy named James in the background, who was a possibly the worst customer manager. All this over a $7 item on a order over of near $450.

Instead of doing the right things, James tried to pawn off a substitute item of lesser quality and value, which was bad enough then insisted, I ship it back to them at my cost, when the right item was back in stock.

I could hear James yelling and cursing in the background as I spoke with Phil.

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good old James eh! had dealings with him too :down:
I ordered a part from them (psu bracket) and they sent me the wrong one. After numerous emails and complaints, I had to ship it back to them (at my expense!!!) and when the sent the new one out, it was the wrong one again... I modded it my self to fit.

sorry to hear man their customer service does suck badly the guy threatened me to ban me from his store from buying again after he couldnt track my package, sent me wrong informations, accused my wife of stealing from him. After that last purchase I didnt purchase again I now go to frozencpu.com for my stuff...too bad really all he had to do was check the information for my tracking to find that it was sitting at my post office instead of giving me the wrong tracking number and accusing my wife of stealing from him :mad:
FYI: YES itw as James who did all this and accused my wife he is the worst all I ask of him was, "wheres my box" I was not even rude just asked for tracking and if it was legit...

Quote:

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Originally Posted by ptrout

I wish I had read his thread before my purchase. While they had all the items I wanted, their customer service leaves a lot to be desired.

I wont bore you with details, but due to an error on their end, an item which was in stock when I placed the ordered was not in stock when it came time to ship them

I dealt with Phil who was very nice, and who tried to help, but I could hear guy named James in the background, who was a possibly the worst customer manager. All this over a $7 item on a order over of near $450.

Instead of doing the right things, James tried to pawn off a substitute item of lesser quality and value, which was bad enough then insisted, I ship it back to them at my cost, when the right item was back in stock.

I could hear James yelling and cursing in the background as I spoke with Phil.

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i'd be up for a group buy to AUS :up:

Just out of curiosity. Does this James guy you are speaking about own performance pc's? If not then i hope everyone who have had bad experiences with him has contacted the owner and told him about it.

Being accused of steeling (or accusing your wife) is unacceptable. I can't believe a guy like that has a job that has anything to do with customer service.

Quote:

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Originally Posted by troelsm

Just out of curiosity. Does this James guy you are speaking about own performance pc's? If not then i hope everyone who have had bad experiences with him has contacted the owner and told him about it.

Being accused of steeling (or accusing your wife) is unacceptable. I can't believe a guy like that has a job that has anything to do with customer service.

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I could be wrong, but yes he is the owner from previous posts that I read thast why he is still there.

Hank Baron is most certainly the owner of Performance-Pcs ;)

Just wanted to share my experience with Performance PCs. I've been buying from them over the past year and I heard about the issues that people have had with them. Personally, I've never had any issues. The first thing I ordered from them was a Lian Li case, and about 45 minutes after I placed my order, they called me to let me know that the case I wanted was out of stock and gave me the option to cancel that part of the order or change it. Since then, all of my orders were perfectly fine until my most recent order. I ordered a (UN) Designs Z bracket. The order I placed was for the V2. When I received the package, I opened it to make sure everything was in the box and everything looked like it was there. A week passes and I finally get around to installing my new parts... this is when I realized that I was sent an original Z bracket rather than the newer V2. So the first thing I did was shoot PPC an email. This was on a Saturday so I didn't expect a response until Monday. While I was waiting I decided to check their return policy and their policy basically stated that all orders should be checked upon receipt and that any disputes should be done within 3 days of the order arriving. So over the weekend, my first thought was... "aww crap, I'm screwed. I'm about to be come one of the horror stories."

That Monday morning I received an email from James saying they only had one version of the bracket. I calmly explained that I received a bracket and showed him a link on their site of what I actually received. James responded to apologize and let me know that he was going to send a new one out to me. They also included a return shipping label so everything would be fixed without an extra cost to me. I was really impressed since I expected to get a response basically stating my order was beyond the dispute period. Granted, this wasn't for an expensive part, but I still appreciated the service.

I just wanted to add this since most of the posts seem to be negative.

I shall have to add that I have never had a problem either in four years or so. Always shipped fast, always what I ordered.
Now, that being said, some of the stories I read here, even if only half true, are not acceptable for a retail operation. Even if the problem is escalated by the buyers tone and attitude, a professional retailer handles the problem. Lets keep in mind that everyone makes mistakes. The real test is how the buyer approaches the retailer, and how the retailer deals with the issue. This is why I prefer OCZ for memory, especially after I experienced G.Skills support!

not defending Hank in any way... but in my 20 so years of retail... the few that have an issue, makes the loudest noise...

sounds too fortune cookie-ish...

i think Hank should get on the forums and work on his retail credibility a bit...

I have placed several small orders with PPC in the past and have generally had a positive experience. A couple of times shipping was severely delayed through no fault oif theirs. A flight controllerdescription did not specify compatibilty with Vista, I assumed it did and ordered it. They took the item back without a restocking fee.
What I am posting about is a positive experience I had with them today. I had trouble hooking up a card reader so James told me to send it back for a full refund, and he recommended another that he had positive experience with. He received the returned item today and tested it, emailed me and told me it worked for him just fine. I asked him to diagram pin layouts as the reader has non-standard arrangements, which he actually volunteered to do, along with sending photos. All this for a $25 part- that was on sale even. Not a big, high-dollar item, a measly $25 part.
I agree that the shipping prices are high- but I live on the opposite side of the continental US. Of course, I (and everyone else does) know the shipping charges before hand- so if I didnt agree to them I wouldnt order. They do have the best in stock inventory of enthusiasts parts and are as close to a one-stop-shop as I can find for pc's.
So overall, I am very satisified with PPC. Too often I am quick to complain but almost never praise. Kudos to James at PPC for excellent customer service!

Quote:

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Originally Posted by kinghong1970

not defending Hank in any way... but in my 20 so years of retail... the few that have an issue, makes the loudest noise...

sounds too fortune cookie-ish...

i think Hank should get on the forums and work on his retail credibility a bit...

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why should he that will just AFFIRM AND CONFIRM all the so called fortuen cookish posts are true...so no he should not or he will get blasted....especially about JAMES!! Its not hank its JAMES doing this!!!! :mad:

Any good discount or coupons codes available? I could really use one – shipping fees are killing me…

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Originally Posted by malkiewicz

Any good discount or coupons codes available? I could really use one – shipping fees are killing me…

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As much as I like Hank if your in Japan you'd be much smarter to order from a west coast USA company.
Performance PC's is in Florida and thats 3500 additional miles away vs California.

Quote:

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Originally Posted by malkiewicz

Any good discount or coupons codes available? I could really use one – shipping fees are killing me…

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what do you need, I might be able to source it for you from here.

I've never had problems with PPC. The only thing I hate there are the insane shipping fees to Europe and that they are on average 10 to 20% more expensive than sidewinder. They have a huge choice of products though.

Sidewinder was great for shipping when they had the cheap USPS international shipping, but now it's not available anymore.