SYMPTOMS
When you try to install Windows Vista, you may receive an error message that resembles the following:
STOP 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
This problem occurs if the following conditions are true: • The computer uses more than 3 GB of RAM.
• The computer uses a storage system that is running the Storport miniport driver.
• The computer uses a controller that uses 32-bit direct memory access (DMA).
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RESOLUTION
To resolve this problem, install update 929777. To install this update, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (
http://windowsupdate.microsoft.com)
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Update information
The following files are available for download from the Microsoft Download Center:
Update for Windows Vista (KB929777)
Download the KB929777 package now. (
http://www.microsoft.com/downloads/d...9-06B2BC5B1336)
Update for Windows Vista, 64-bit versions (KB929777)
Download the KB929777 package now. (
http://www.microsoft.com/downloads/d...C-377541E93C18)
Release Date: January 30, 2007
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (
http://support.microsoft.com/kb/119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
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Prerequisites
To apply this update, you must have Windows Vista installed on a computer that uses more than 3 GB of RAM.