corsair, for me ? poor rma services ...

Printable View

05-15-2008, 10:25 AM
noobzed

Corsair And Their Rma Service : What A Joke ..

First, excuse me for my english cause I am French and it is not so easy..

I bought one kit of Corsair 1800C7, now one stick is really dead, tried on each slot ( eVGA nF790i ), with 2.0 or 2.1V, no way one stick is dead and the other one going the same way.

I have opened a ticket throught Corsair website, but all I had for response was to explain my rig and again explain and explain always same mails..

Now time has passed and I am totally crazy with this so expensive ram and so poor rma services..

Help me Yellowbear please, but,
my problem is, that I have lost the emails from corsair and do not
have the link to the website where I ask the rma.. I can give you my name
and my email, I think it can be done with my email to do a research

I open a ticket one month or more ago...
Now is time to act and not to talk.
05-20-2008, 11:19 AM
Yellowbeard

I need your support ticket number.
05-20-2008, 11:43 AM
noobzed

Hello Mister Yellowbear !
Pleased you see me, sorry for the bad advertise for Corsair :/
The problem is I erased the email from Corsair and do not remember
the ticket number .. So now, could propose me something ?
Do you my email or my name, perhaps you could do a research ?
Hope you 'll help the best you can do :up:
05-20-2008, 11:45 AM
Yellowbeard

Log in to TSX Express again with your name and password. If you cannot find your old ticket number, start a new ticket and give me that number. I will expedite your RMA.
05-20-2008, 12:03 PM
noobzed

Excuse my ignorance, but what is TSX , Sir YB ?
05-20-2008, 12:06 PM
Yellowbeard

Quote:

Originally Posted by noobzed

I have opened a ticket throught Corsair website, but all I had for response was to explain my rig and again explain and explain always same mails..

Now time has passed and I am totally crazy with this so expensive ram and so poor rma services..

http://www.corsair.com/helpdesk/default.aspx

Is this where you opened your first ticket?
05-20-2008, 12:08 PM
noobzed

Yes, but do not see the location where to input my email or name..
Also I have been in my PM and saw two PM I sent to you,
have you erased them ?

edit: you got PM, I did new rma ticket ;)
05-20-2008, 01:49 PM
Yellowbeard

None of the numbers I need are in your PMs. I need your case number or RMA number.
05-20-2008, 02:24 PM
noobzed

I PM you the case number...
With a screenshot above all.
06-02-2008, 04:13 AM
noobzed

So what now ? he ?
S HiT THING RMA SERVICE !
Why ?
Cause I did a new ticket 10 days ago, see :
http://images0.hiboox.com/vignettes/...f7c390d675.jpg
Now it early June and never email me the RMA procedure ..
What 's going with this so well known brand ?
Lifetime Warranty blah blah blah ..
Do Corsair take me for an idiot or what ? ..
I have been enough patient

MERDE ! Plein le cul de payer du matos hors de prix avec
des soit disant SAV de dingue mais il n'en est rien ..

What do you say now Yellowbeard ?