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View Full Version : G.Skill USA would like to know about your RMA or Support exerpience



GSKILL TECH
02-16-2006, 02:00 PM
To help G.Skill USA to serve you better, we would love to know about your experience with RMA or Support!

Please post your experience under this thread, either bad or good. thank you


G.Skill USA Rep

gr8golf
02-16-2006, 02:04 PM
I had an issue with my beloved LE's. They ran like a champ in my Ultra-D, but when I upgraded to my Expert board I couldn't even install Windows XP without a blue screen. G.Skill took them in under RMA and replaced them with new sticks even though their testing indicated no problems. Fast turnaround on the testing and prompt replies to my emails. Awesome service!

Modulok
02-16-2006, 02:11 PM
Thinking I have a bad pair of FFs. RMA'd them on wednesday, I'll update the post with the outcome...

On a side note, the GSkill USA Rep is on my msn buddy list and pretty responsive to my questions/comments with my sticks. So far so good. :)

Evancold
02-17-2006, 01:44 PM
I had some Hz's that I could not get stable on two different boards, one a DFI and the other a MSI. I Spoke with the GS Tech after about a week of testing. He had me try some settings and then said I needed to RMA the ram. I informed him that I paid for overnight shipping on this item. He stated that as long as I include a reciept showing the overnight shipping that he could ship them back overnight. So I shipped out my ram and spoke with the tech after they were delivered to G Skill. He stated that the ram was fine and had no issues. He stated due to the ram testing ok that they could not ship it back overnight as promised by the tech before the ram was even sent back to G Skill. The G Skill tech is the person that informed me that I had to do an RMA, he informed me they would ship them back overnight. However once they received the ram they did not go through with what they promised. This is very poor service if you ask me. I mean if you cannot ship them back overnight then do not inform me that you can. The tech informed me he ran them for a "couple" of hours using memtest and they were fine. First of all 2 hours of memtest is not going to cut it, I mean come on now. Second, did the tech even prime? The answer is NO. Even if the memory is memtest stable that does not mean that it is prime stable, period. I received the ram back and still cannot get the ram prime stable at 250, the rams rated speed. I contacted the tech again and let him know about this issue. He did not even attempt to help me, he only suggested another RMA. Like I want to wait for another RMA for some more BS from them. I know it is not any of the boards, on the DFI I have had some Crucial ram at 285, and at 270 on the MSI board. How can G Skill recommend their ram for DFI boards if the techs cannot even help you properly when needed? You say DFI Expert to one of the techs and they stop right there. Seems like some pretty poor service if you ask me.

GSKILL TECH
02-17-2006, 05:55 PM
I had some Hz's that I could not get stable on two different boards, one a DFI and the other a MSI. I Spoke with the GS Tech after about a week of testing. He had me try some settings and then said I needed to RMA the ram. I informed him that I paid for overnight shipping on this item. He stated that as long as I include a reciept showing the overnight shipping that he could ship them back overnight. So I shipped out my ram and spoke with the tech after they were delivered to G Skill. He stated that the ram was fine and had no issues. He stated due to the ram testing ok that they could not ship it back overnight as promised by the tech before the ram was even sent back to G Skill. The G Skill tech is the person that informed me that I had to do an RMA, he informed me they would ship them back overnight. However once they received the ram they did not go through with what they promised. This is very poor service if you ask me. I mean if you cannot ship them back overnight then do not inform me that you can. The tech informed me he ran them for a "couple" of hours using memtest and they were fine. First of all 2 hours of memtest is not going to cut it, I mean come on now. Second, did the tech even prime? The answer is NO. Even if the memory is memtest stable that does not mean that it is prime stable, period. I received the ram back and still cannot get the ram prime stable at 250, the rams rated speed. I contacted the tech again and let him know about this issue. He did not even attempt to help me, he only suggested another RMA. Like I want to wait for another RMA for some more BS from them. I know it is not any of the boards, on the DFI I have had some Crucial ram at 285, and at 270 on the MSI board. How can G Skill recommend their ram for DFI boards if the techs cannot even help you properly when needed? You say DFI Expert to one of the techs and they stop right there. Seems like some pretty poor service if you ask me.
:( i am sorry but i remember i gave you 2nd day air am delivery. since all express mail need to approve by manager, and in your case it didn't fail the ram test. i did tell shipping gave you better 2nd day air am. other than this, i did remember our RMA Dept replace a new set of 2GBHZ.
if you get a same kit let me know. i will ask the RMA Dept about your case.
if you still remember your RMA# or just provide me your name that will helps me to do it easy. thank you

p00 p0wer
02-18-2006, 02:59 AM
i just recently sent in a LE kit. I did not have my invoice or remember when i had purchased my sticks. i wrote the RMA department thinking that they would tell me i am basically screwed instead they agreed to accept my ram and test/replace it. Its been a week or so and my ram will be arriving this week. So far Gskill has been the best company i have had to RMA threw.

heater918
02-18-2006, 06:39 AM
MIne http://www.xtremesystems.org/forums/showpost.php?p=1256567&postcount=1
:toast: G.S Technician
G.Skill USA Tech

Modulok
02-18-2006, 08:14 AM
.....Here is my G.Skill RMA Experience.....

Couldn't get system 100% stable with games. Posted a thread trying to get some guaranteed settings that should be stable, never worked. Tried playing with ram settings for about 2 weeks.

Got the RMA info and sent the RMA request and got the necessary instructions. Sent the ram via UPS 2ND DAY AIR on Wednesday Feb 15th. Spoke with the GSKILL US TECH on Friday night. He said he personally tested the ram and failed within 5 MINUTES. Also said that a new unopened ram is on the way.

I got an email confirimation from ups that it was shipped UPS GROUND, delivery date of Thursday Feb 23rd. I was a upset about that seeing I paid the extra $ for 2day because I wanted a replacement quicker. I figured they would send it the same way I did, especially since the ram was bad and only took 5 minutes to fail. So I have to wait till Thursday for new pair.

UPDATE:

Got BRAND new pair of FF's as scheduled. Started to test max cpu and ram like on the dfi-street forum. Actually got a better OC for cpu, maxed at 2560mhz (used to be 2475mhz) Primed 256x10 overnight just fine. Started to find max of ram but figured I would be around 280-285 for max cpu mhz. Wasnt going to try 320x8.

So I am in process of getting good timings for 285x9 stable for 8hrs of prime. So far new ram hasn't failed me. Tried optimal defaults and games work, tried personal timings and games didnt fail.

Besides the 8day wait for rma and weeks of fustration, gskill rma has been good.

pentium777
09-06-2006, 06:10 AM
8 Days of RMA, that unfortunately isn't customer service. Especially on a new build and only having one system with DDR2 now available to me.

I was considering G.SKILL for the first time but after reading a couple people's concerns with turn around time I am not so sure now. If I have bad RMA it needs to be overnighted CROSS-SHIPPED as I don't just play games I also use it for work and yes I have wife's PC I could use but why should my main PC be down for no reason if I have bad ram?

Not really acceptable as I know other competitors would cross ship with CC info and overnight

Nosfer@tu
09-07-2006, 06:27 AM
8 Days of RMA, that unfortunately isn't customer service. Especially on a new build and only having one system with DDR2 now available to me.

I was considering G.SKILL for the first time but after reading a couple people's concerns with turn around time I am not so sure now. If I have bad RMA it needs to be overnighted CROSS-SHIPPED as I don't just play games I also use it for work and yes I have wife's PC I could use but why should my main PC be down for no reason if I have bad ram?

Not really acceptable as I know other competitors would cross ship with CC info and overnight

8 days is nothing.

Here in denmark you have to ship directly to the company you bougth it from. And then They decide.

So you could be without ram for a longe time, same with other hardware.

LordofDoom
09-12-2006, 11:55 AM
Very fast RMA, received word that the RAM was not faulty, I said that's fine, good to know that there's something else causing a problem with it. GST was very helpful and also answered another question of mine about another pair of G.Skills. Received tracking number this morning. Thank you G.Skill!
10/10
-Satan

aamsel
09-14-2006, 08:10 AM
I bought DDR500 (PC-4000) HZ 2GB kit in April from Newegg. One module is now defective, which I isolated with memtest.

I would like to get the defective module replaced.

So far:
1.) Newegg wants me to send the entire kit back in the original plastic package which I didn't keep.
2.) Newegg also offered a phone number of (614) 806-0706 which does not appear to be valid. They had no USA address for GSkill.
3.) The link to your RMA form does not work.
4.) I have sent emails to various names and entities at GSkill.

Andrew

GSKILL TECH
09-14-2006, 08:26 AM
I bought DDR500 (PC-4000) HZ 2GB kit in April from Newegg. One module is now defective, which I isolated with memtest.

I would like to get the defective module replaced.

So far:
1.) Newegg wants me to send the entire kit back in the original plastic package which I didn't keep.
2.) Newegg also offered a phone number of (614) 806-0706 which does not appear to be valid. They had no USA address for GSkill.
3.) The link to your RMA form does not work.
4.) I have sent emails to various names and entities at GSkill.

Andrew
yeah i had just replied your email
i had talk to newegg since last year about Aug/05 that we change the phone#. their computer updated but somehow their customer service doesn't have. contact few time but still no change. our telephone number is 9095986860

thefabe
12-13-2006, 09:52 AM
My experience http://www.xtremesystems.org/forums/showthread.php?t=125948

uOpt
12-14-2006, 10:08 AM
My RMA was very good.

The only semi-complaint is the webpage with the word document. We Linux/FreeBSD folks don't like *.doc files. If you could change to PDF (or, of course, a web form) that would be better.

The HZ sticks I got from RMA did less speed when I first tested them than the ones that broke. It later turned out that a different CPU liked the new ones better and the new sticks did indeed go higher than the original ones. The same CPU that liked the HZ better did much less on my TCCD. So I learned a valuable lesson on the way. Next time I'll send you my CPU for testing :)

GSKILL TECH
12-14-2006, 10:21 AM
i wll have a PDF file reday at the end of this year. too busy and i keep forgeting to change it :(

lapdog
01-02-2007, 06:56 PM
I'm not too happy with it. I just want it to specs 1:1, not incorrect:( tRD info.

Okda
01-05-2007, 06:09 AM
I'm not too happy with it. I just want it to specs 1:1, not incorrect:( tRD info.


more info please ?

lapdog
01-19-2007, 07:10 PM
My 2x1024mb ZX PC2 6400 kit is not compatible with the aggressive hidden timings of my P5W DH. Gskill tech blamed this solely on the tRD. That is incorrect. I've yet to figure it out but I'm certain it has to do with many other settings and not just tRD. The ZX PC2 6400 just can not cope with a P5W DH. The Asus does something at over 365MHz FSB that the Elpida chips just can't hang with. The set is junk, the SPD is mis-programed and incompatible with the vast majority of the motherboards on the market today. I should be happy it at least POSTs and runs at stock.

LordofDoom
01-20-2007, 04:26 AM
Well... it does run at stock...
Technically that's all you paid for.

lapdog
01-20-2007, 06:41 AM
Yes I guess so. I bought it to run 1:1, not 2:3. It's disappointing.

I'd like to sell it, but...
FS: 2gig DDR2. Incompatible with AM2, will not POST with a i965 chipset mobo, and I found it somewhat incompatible with my i975. Make me an offer.

I would not sell it it my worst enemy. No more Gskill for me.

dave_d
04-13-2007, 01:38 AM
I'm just doing a RMA with gskill europe (the product was Dead on Arrival).
First request was the 24 march.
I've sent my RAM (2go PC6400hz) the 30 march.The 3 april, I received a mail from the gskill support, my memory was tested but, unfortunately, the model was out of stock (technician told me that the stock will be ok the 06 april).

Now, the 13 april, i'm still waiting. The tracking website (http://gskill.whitecom.nl/index.html) doesnt work with my RMA number (an error occured ...) so i decided to send a mail to the gskill support to know what's going on.

This mail was sent this tuesday, the10 april but i got no answer at all.

Sorry to say that, but i don't think that's very professionnal...

GSKILL TECH
04-13-2007, 09:42 AM
I'm just doing a RMA with gskill europe (the product was Dead on Arrival).
First request was the 24 march.
I've sent my RAM (2go PC6400hz) the 30 march.The 3 april, I received a mail from the gskill support, my memory was tested but, unfortunately, the model was out of stock (technician told me that the stock will be ok the 06 april).

Now, the 13 april, i'm still waiting. The tracking website (http://gskill.whitecom.nl/index.html) doesnt work with my RMA number (an error occured ...) so i decided to send a mail to the gskill support to know what's going on.

This mail was sent this tuesday, the10 april but i got no answer at all.

Sorry to say that, but i don't think that's very professionnal...
i will let our Europe RMA knows about it!

GSKILL TECH
04-13-2007, 09:45 AM
My RMA was very good.

The only semi-complaint is the webpage with the word document. We Linux/FreeBSD folks don't like *.doc files. If you could change to PDF (or, of course, a web form) that would be better.

The HZ sticks I got from RMA did less speed when I first tested them than the ones that broke. It later turned out that a different CPU liked the new ones better and the new sticks did indeed go higher than the original ones. The same CPU that liked the HZ better did much less on my TCCD. So I learned a valuable lesson on the way. Next time I'll send you my CPU for testing :)
i got your PDF done... sry for take that long. finally i have complete control of our new website (not yet finish yet)

http://www.gskill.us/pics/rma.pdf

dave_d
04-16-2007, 12:14 AM
i will let our Europe RMA knows about it!

Hi,

First, i want to thank you for your answer.

Sorry to ask that, but if i provide my RMA number, can you check the status for me , even if it's an european RMA ?

Maybe the 2x1go PC2 6400 hz are still out of stock, but ican't tell cause the RMA number that i received from your RMA departement doesn't work with the tracking status website.
(seems like this RMA number is wrong ...).


Best regards,

David

GSKILL TECH
04-16-2007, 09:21 AM
well i can't track it. but i will email them
it is good for you to eamil them too
the email address is eurotech@gskill.com

dave_d
04-16-2007, 09:30 AM
Ok, i will send them an another mail ...

Anyway, thank you.

GSKILL TECH
04-16-2007, 10:14 AM
Ok, i will send them an another mail ...

Anyway, thank you.
i got reply from them, if your rma is 6400PHU2-2GBHZ or 4000USU2-2GBHZ, they didn't have it until those few days.

dave_d
04-19-2007, 09:23 AM
i got reply from them, if your rma is 6400PHU2-2GBHZ or 4000USU2-2GBHZ, they didn't have it until those few days.


Ok , i received my memory today.

Thank you very much for the help/feedback.

Oh yeah, my suggestion for the support's improvement is the repair status system
because it wasn't working at all for me (this suggestion goes to the european support).

Once again , i want to thank you for the email you've sent to the european support.

dave

Villainstone
04-19-2007, 10:56 AM
I can't speak highly enough about G.Skill RMA experience. I have RMA'd about four times with two differnt RAM (ddr & ddr2). Everytime took about 1 week including the day I sent them out. Cross shipping might be a good idea to look into but I can't complain. I've said it before and again G.Skill is the best... I love G.Skill.

Comminadian
05-13-2007, 08:42 PM
I RMA'd 2GB of 6400 HZ, which took 7 days to cross into the USA from Canada because of customs issues. G.Skill transmitted the return shipping data within hours of receiving my RAM, it shipped that same afternoon, and the next morning it was being delivered to my house. Thank you G.Skill! (props to FedEx International Priority too)

Villainstone
07-21-2007, 05:48 PM
IMHO short and sweet EXCELLENT same with there products

fasttruck860
08-23-2007, 03:16 AM
I rma'd pair of HZ's and received an email saying the package was delivered at 11:34 am on a Friday. When I got home Monday afternoon I was looking at a nice new set of ram. Excellent speed and service. BTW I live on the east coast.

Okda
09-27-2007, 10:44 PM
I found the ram to be a very poor performer after comparing it other brands of similar price and speed.


are you talking about overclocking results or performance at stock speeds ?

can you please tell us how did u compare it to other brands ?

ineedaname
11-20-2007, 10:35 AM
Ok so about a month ago one of my g.skill 2x1gb 6400HZ's died. I sent in an email and they gave me a reply within 2 days and gave me the RMA #. Anyway I sent in my ram and they sent it back pretty quick so no complaints there.

But here's the problem. I sent in my 2x1gb 6400HZ's then today when I opened up the package it turns out they sent me CHEAPER 6400CL5D sticks....

I don't know what's going to happen yet but I just emailed them back right away to their global tech support. I'm not sure if I emailed the right place or I was supposed 2 email the RMA department. I'm pretty pissed but i know mistakes happen. Just sucks if I have 2 pay for shipping again or worse case scenario and they just leave it like that.

*edit* well on a good note a technician got back to me within 20 minutes. I was quite surprised. They said they will send me the correct replacement so hopefully all goes well. I'll keep u guys updated.

*update* So today i looked in my mailbox and i received a new pair of the proper g.skills. I'm very impressed. I have to say this is one of the best RMA experiences I've had despite the mix up.

.OCX
03-03-2008, 02:31 PM
I didn't see this thread before I posted in the Warranty section (http://www.xtremesystems.org/forums/showthread.php?p=2813480#post2813480), but a very impressive RMA experience to say the least. Keep up the good work.

ROK
01-17-2009, 12:10 PM
Unfortunately, my P5K Deluxe had suffered a BSOD while I was away at work. My computer runs 24/7, and I play mp3s through my stereo while out (keeps the dog happy, and makes the house seem occupied). Memtest revealed (2) of my beloved 6400 BHZ had errors, and the remaining (2) sticks would not boot in my P5N-e sli. :eek:

I contacted G.Skill via email and quickly received an RMA. 8 days later, the mailman brought me my replacements. 2 new 2 gig kits to replace the 4 gig I lost.

Thank-you for standing behind your product. The RMA process was quick and drama free.
RO'K

mikesrex
01-17-2009, 12:53 PM
I had to RMA a pair of 6400 2GBHZ a while back and got the RMA confirmation email almost instantly. I sent it in and got it back pretty quickly.

A++ customer service guys!

WARDOZER9
02-12-2010, 03:42 AM
I wasn't impressed the last time I had to RMA my PC2-6400 HZ 2gb kit. Mainly because it took a week for the entire RMA process and there were no issues with the RMA as a whole, of course I was expecting this going into the RMA so there was nothing impressive about recieving the service I assumed I was going to get anyways.

Sometimes not being impressed is better when to be impressed means that for better or worse you experienced something that was unexpected.

Honestly, now that I think of it. I haven't been impressed with BFG, XFX, ASUS, Gigabyte or Antec either -.- Pfft, damn run of the mill top notch companies -.-

Now ECS has managed to impress me along with Corsair in that they take forever to arrange an RMA, they make you jump through hoops and they take forever and a fn day to complete the process. Frankly, I was impressed with how bad of an experience they were able to offer me. Yeah, I'm sooo impressed with those 2 companies that they won't see another dime of my money with soo many better choices out there :)

zalbard
02-12-2010, 07:15 AM
G.Skill RMA is the best. I've just received my replacing stick today. The packaging was superb.
Thank you, G.Skill RMA! :up: