ctgilles
12-05-2002, 03:26 AM
After talking to you yesterday, I told one of our technicians to look into your case and send you a mail about the status of your unit.
Apparently he chose to quit his job at Chip-Con yesterday and from I can see today he didn’t send you the promised mail for which we apologize.
After contacting our suppliers who have been examining your old unit they told me that the thermal bus (the black hose) had been damaged due to, to much force being applied to it or bending it to much.
This is something which is not covered by the warranty as this doesn’t happen with normal use, see our terms and conditions:
http://www.chip-con.com/terms.asp
We could change the thermal bus, which usually cost 250 Euro, as this is the most expensive part of the Prometeia.
However since you haven’t received the usually good Chip-Con support we will be willing to reduce the price to 200 Euro – shipping, and exchange the unit to a black one for free.
Looking forward to hear from you.
I mean THIS IS SERVICE!!! :toast:
I have had to miss my unit for too long, but still...
Some other 'supercooling' (guess who :p) manufacturers could take this for a good example! :smileysex
A very satisfied customer,
ctgilles
Apparently he chose to quit his job at Chip-Con yesterday and from I can see today he didn’t send you the promised mail for which we apologize.
After contacting our suppliers who have been examining your old unit they told me that the thermal bus (the black hose) had been damaged due to, to much force being applied to it or bending it to much.
This is something which is not covered by the warranty as this doesn’t happen with normal use, see our terms and conditions:
http://www.chip-con.com/terms.asp
We could change the thermal bus, which usually cost 250 Euro, as this is the most expensive part of the Prometeia.
However since you haven’t received the usually good Chip-Con support we will be willing to reduce the price to 200 Euro – shipping, and exchange the unit to a black one for free.
Looking forward to hear from you.
I mean THIS IS SERVICE!!! :toast:
I have had to miss my unit for too long, but still...
Some other 'supercooling' (guess who :p) manufacturers could take this for a good example! :smileysex
A very satisfied customer,
ctgilles