-=Mr_B=-
12-03-2012, 01:00 PM
I thought they were kidding. But, apparently, Seagate doesn't know what warranty period they have on their :banana::banana::banana::banana:.
I'll get a bit over elaborate, but the back story is as follows:
I bought a second & third NAS, a ReadyNAS1100 & a ReadyNAS NV+, both SPARC based, both stone-age tech, reliable, and, cheap. Sadly, since they are dated, there is not much actual development going on for em. There is a few bugfixes, but thats about it. As a result, the Linux that these things run on haven't been updated to support 2TB+ drives, and that meant i was of looking for a good cheap drive with low powerdraw (heat-management) with good reliability. The NV+ i already got is stocked with 2TB Seagate drives SV35.5, with 5 year warranty, but since then there has been a few new drives released to the market, some better, some worse. So i started snooping about. Turns out the Pipeline series from Seagate could suit my needs fairly well, but when i went to check retailers i got confusing information about the warranty period, so i went to Seagate. You'd think it's a fairly straight forward question.
"Hi. I was wondering, what is the warranty period for a retail Seagate Pipeline ST2000VM003. I'd like to know before i buy one."
I couldn't even guess at the response i got.
Thank you for contacting Seagate.
Regarding your email concerning your question. We need the device serial number to determine the warranty status of the device.
If you have additional questions please let us know.
I'm sorry, come again. Serial of a not yet bought drive? How do you get that?
Anyway, so, i expected them to have misunderstood my question, and so asked them again, with the same response in return. So now i'm starting to get a bit pissed of, and send a final message asking them if they are really sure about this pre-sales support, promising that i'd tell everyone i meet, and post on every PC related forum i frequent, about their stupid handling and providing a final chance of providing a answer.
This is what i get in return:
Thank you for contacting Seagate Technical Support.
Unfortunately without a serial number we can not determine the warranty on any specific drive. The normal range is between 2 and 3 years.
I checked the data sheet just to ensure and under 2.13 Warranty it states that we do need a serial number:
http://www.seagate.com/files/staticfiles/support/docs/manual/ce/Pipeline%20HD%20Series/100633414f.pdf
We always suggest to purchase a drive with a retailer to ensure a better warranty period.
If you have any further questions please do not hesitate to contact Seagate Technical Support.
Best regards
KerstinAre they for real? Of course i'm going to buy a retail drive from a retailer, what else, travel to a local (in sweden?) factory outlet, and buy a rejected 'retail' (as if) drive of the guy in the garbage room? How about they specify the warranty period one of these drives come with when they are sold as new... I've pretty much given up on Seagate at this point. Is there anyone else that can help Seagate with the warranty period for a retail pipeline drive sold in the EU? 1, 2, 3, 5 years? Oh, and feel free to spread the word, the support isn't able to provide any pre-sales support, what so ever. Unless you include the "If you have any further questions please do not hesitate to contact Seagate Technical Support." bit that isn't really that helpful...
B!
I'll get a bit over elaborate, but the back story is as follows:
I bought a second & third NAS, a ReadyNAS1100 & a ReadyNAS NV+, both SPARC based, both stone-age tech, reliable, and, cheap. Sadly, since they are dated, there is not much actual development going on for em. There is a few bugfixes, but thats about it. As a result, the Linux that these things run on haven't been updated to support 2TB+ drives, and that meant i was of looking for a good cheap drive with low powerdraw (heat-management) with good reliability. The NV+ i already got is stocked with 2TB Seagate drives SV35.5, with 5 year warranty, but since then there has been a few new drives released to the market, some better, some worse. So i started snooping about. Turns out the Pipeline series from Seagate could suit my needs fairly well, but when i went to check retailers i got confusing information about the warranty period, so i went to Seagate. You'd think it's a fairly straight forward question.
"Hi. I was wondering, what is the warranty period for a retail Seagate Pipeline ST2000VM003. I'd like to know before i buy one."
I couldn't even guess at the response i got.
Thank you for contacting Seagate.
Regarding your email concerning your question. We need the device serial number to determine the warranty status of the device.
If you have additional questions please let us know.
I'm sorry, come again. Serial of a not yet bought drive? How do you get that?
Anyway, so, i expected them to have misunderstood my question, and so asked them again, with the same response in return. So now i'm starting to get a bit pissed of, and send a final message asking them if they are really sure about this pre-sales support, promising that i'd tell everyone i meet, and post on every PC related forum i frequent, about their stupid handling and providing a final chance of providing a answer.
This is what i get in return:
Thank you for contacting Seagate Technical Support.
Unfortunately without a serial number we can not determine the warranty on any specific drive. The normal range is between 2 and 3 years.
I checked the data sheet just to ensure and under 2.13 Warranty it states that we do need a serial number:
http://www.seagate.com/files/staticfiles/support/docs/manual/ce/Pipeline%20HD%20Series/100633414f.pdf
We always suggest to purchase a drive with a retailer to ensure a better warranty period.
If you have any further questions please do not hesitate to contact Seagate Technical Support.
Best regards
KerstinAre they for real? Of course i'm going to buy a retail drive from a retailer, what else, travel to a local (in sweden?) factory outlet, and buy a rejected 'retail' (as if) drive of the guy in the garbage room? How about they specify the warranty period one of these drives come with when they are sold as new... I've pretty much given up on Seagate at this point. Is there anyone else that can help Seagate with the warranty period for a retail pipeline drive sold in the EU? 1, 2, 3, 5 years? Oh, and feel free to spread the word, the support isn't able to provide any pre-sales support, what so ever. Unless you include the "If you have any further questions please do not hesitate to contact Seagate Technical Support." bit that isn't really that helpful...
B!