Sentential
08-31-2010, 08:07 AM
Has anyone else had any kind of problems with these people? Ive tried to be as patient as possible with them but I have placed an order with them for one of the 240mm rad coolers on 8/11/2010 and it has yet to ship and they have already billed me for said goods.
Original contact to their support: 8/18/2010 6:51 pm
Last Response: 8/24/2010 8:47 AM
placed an order for the 240mm radiator based ALC on 8/11/2010 and my order has been pending fufillment since 8/12/2010, I have yet to recieve word on if and when my unit will ship and have not recieved any tracking information or updated status.
Please advise if and when this order is scheduled to be completed and shipped as I am moving from this address in one week and if it cannot be fufilled by that time please cancel this order
Phil,
I am sorry that it is taking this long to fulfill your order.
The ECO ALC is a custom build, hence the extra time to manufacture it.
If you would provide your new address, I would be able to hold the order until you have moved.
Awaiting your reply,
Thats fine is t here atleast some kind of time frame of when it might be ready for shipment? Because quite honestly if it isnt realy by September I would prefer the order be cancelled so I can see other options.
Phil,
I have been able to confirm that the fans need to compete your custom built ECO C240 ALC will be arriving at at our facility by the end of next week at the latest.
At that point your order will be built and shipped out as soon as possible.
If you provide us with your new address we would ensure that it will be shipped to the correct address.
Could you please go to https://checkout.netsuite.com/app/center/nlvisitor.nl?c=858394&sc=6&n=1, sign in and then edit your profile. Be sure to fill out all of the fields so that we will have the information required to ship your product.
I am hoping that this is viable solution for you.
That's fine, worst comes to worst I can have it held at the sort facility. I appreciate the communication I just wanted to see where we stood with things. I appreciate your help
Phil,
Could you let me know what a good date for shipping your ECO C240 ALC would be.
I would also like to confirm that this is the address that we would like us to ship the product to.
xxxx
The shipping method would be FedEx Priority as you requested. (2-3 days)
Thank you for your patience,
That address is fine and as soon as you can ship it would be great; thanks again.
Any word on the status of these parts? Last I had heard there was a possibility of this cooling unit being shipped on friday 8/27/2010 and as of 8/30/2010 I still see it is pending.
Is there and updated ETA?
Original contact to their support: 8/18/2010 6:51 pm
Last Response: 8/24/2010 8:47 AM
placed an order for the 240mm radiator based ALC on 8/11/2010 and my order has been pending fufillment since 8/12/2010, I have yet to recieve word on if and when my unit will ship and have not recieved any tracking information or updated status.
Please advise if and when this order is scheduled to be completed and shipped as I am moving from this address in one week and if it cannot be fufilled by that time please cancel this order
Phil,
I am sorry that it is taking this long to fulfill your order.
The ECO ALC is a custom build, hence the extra time to manufacture it.
If you would provide your new address, I would be able to hold the order until you have moved.
Awaiting your reply,
Thats fine is t here atleast some kind of time frame of when it might be ready for shipment? Because quite honestly if it isnt realy by September I would prefer the order be cancelled so I can see other options.
Phil,
I have been able to confirm that the fans need to compete your custom built ECO C240 ALC will be arriving at at our facility by the end of next week at the latest.
At that point your order will be built and shipped out as soon as possible.
If you provide us with your new address we would ensure that it will be shipped to the correct address.
Could you please go to https://checkout.netsuite.com/app/center/nlvisitor.nl?c=858394&sc=6&n=1, sign in and then edit your profile. Be sure to fill out all of the fields so that we will have the information required to ship your product.
I am hoping that this is viable solution for you.
That's fine, worst comes to worst I can have it held at the sort facility. I appreciate the communication I just wanted to see where we stood with things. I appreciate your help
Phil,
Could you let me know what a good date for shipping your ECO C240 ALC would be.
I would also like to confirm that this is the address that we would like us to ship the product to.
xxxx
The shipping method would be FedEx Priority as you requested. (2-3 days)
Thank you for your patience,
That address is fine and as soon as you can ship it would be great; thanks again.
Any word on the status of these parts? Last I had heard there was a possibility of this cooling unit being shipped on friday 8/27/2010 and as of 8/30/2010 I still see it is pending.
Is there and updated ETA?