Rma, taking too long I think

[pheonix991]

I sent in my dominaters for rma last week. They received them the 24th. As far as I know they haven't even opened my package. I emailed them yesterday asking for a status update. The girl emailed me back saying they are backed up and they will email me when they send out my ram. Is it normal to take this long before they even open my package?

[Yellowbeard]

Due to changes in our RMA system, the updates are in some cases not accurate. Your RMA may well be going through processing while the status is not updated. We are working to resolve this. We are sorry if these changes are causing a delay for you.

[pheonix991]

Thanks a lot. Glad to hear that. Will I get an email when my new ram gets shipped?

[Yellowbeard]

Thanks a lot. Glad to hear that. Will I get an email when my new ram gets shipped?

Yes but, due to these same issues/changes I have seen some customers get their RMA item delivered even before they got the email :shrug:

I'll be out of the office next week but, please contact customer service if you don't have an update by the latter part of the week.

[pheonix991]

I called them up, they said they were out of the ram, and it would be another week or two till they get some more in.