corsair, for me ? poor rma services ...

[noobzed]

First, excuse me for my english cause I am French and it is not so easy..

I bought one kit of Corsair 1800C7, now one stick is really dead, tried on each slot ( eVGA nF790i ), with 2.0 or 2.1V, no way one stick is dead and the other one going the same way.

I have opened a ticket throught Corsair website, but all I had for response was to explain my rig and again explain and explain always same mails..

Now time has passed and I am totally crazy with this so expensive ram and so poor rma services..

Help me Yellowbear please, but,
my problem is, that I have lost the emails from corsair and do not
have the link to the website where I ask the rma.. I can give you my name
and my email, I think it can be done with my email to do a research

I open a ticket one month or more ago...
Now is time to act and not to talk.

[Yellowbeard]

I need your support ticket number.

[noobzed]

Hello Mister Yellowbear !
Pleased you see me, sorry for the bad advertise for Corsair :/
The problem is I erased the email from Corsair and do not remember
the ticket number .. So now, could propose me something ?
Do you my email or my name, perhaps you could do a research ?
Hope you 'll help the best you can do :up:

[Yellowbeard]

Log in to TSX Express again with your name and password. If you cannot find your old ticket number, start a new ticket and give me that number. I will expedite your RMA.

[noobzed]

Excuse my ignorance, but what is TSX , Sir YB ?

[Yellowbeard]

I have opened a ticket throught Corsair website, but all I had for response was to explain my rig and again explain and explain always same mails..

Now time has passed and I am totally crazy with this so expensive ram and so poor rma services..



http://www.corsair.com/helpdesk/default.aspx

Is this where you opened your first ticket?

[noobzed]

Yes, but do not see the location where to input my email or name..
Also I have been in my PM and saw two PM I sent to you,
have you erased them ?

edit: you got PM, I did new rma ticket ;)

[Yellowbeard]

None of the numbers I need are in your PMs. I need your case number or RMA number.

[noobzed]

I PM you the case number...
With a screenshot above all.

[noobzed]

So what now ? he ?
S HiT THING RMA SERVICE !
Why ?
Cause I did a new ticket 10 days ago, see :
http://images0.hiboox.com/vignettes/2308/55c6261ddda87023654c70f7c390d675.jpg (http://www.hiboox.fr/go/images/informatique/sav-corsair,55c6261ddda87023654c70f7c390d675.jpg.html)
Now it early June and never email me the RMA procedure ..
What 's going with this so well known brand ?
Lifetime Warranty blah blah blah ..
Do Corsair take me for an idiot or what ? ..
I have been enough patient

MERDE ! Plein le cul de payer du matos hors de prix avec
des soit disant SAV de dingue mais il n'en est rien ..

What do you say now Yellowbeard ?