ineedaname
02-06-2008, 02:47 PM
So my GF's macbook has been having some problems. I'm not a mac expert but I went online and dled some diagnostic tool so I could test the hdd.
I downloaded a trial version of the latest TechTools 4 Pro. Anyway I did a surface scan and it detected about 10% of the end of the drive had bad sectors. So called up apple and made an appointment @ the Genius Bar to try to get the hdd replaced.
When I get there I tell the guy my problem and he tells me I just need to reformat the drive. Then he runs the apple disk scan utility which says my hdd is fine. He also tells me that TechTools was never made for intel macs and that many people have came in with false positives from their scans.
Not being a mac expert and seeing as how the disk scan utility said my hdd was fine I hesitantly went back home. When I got home I ripped out the hdd from the macbook and stuck it into my computer. I run HD Tune and a few other diag programs and sure enough there are bad sectors on the hard drive.
Thinking back now I can't believe how stupid it was and I should've picked it up when he told me to just reformat the computer. There's NO WAY that the mac disk utility did a surface scan in under 2 minutes. Logically speaking it takes way longer than 2 minutes for the 160GB hdd 2 read every section of the disk. I also double checked and TechTools 4 PRO is made for intel macs.
Anyways I take the computer back the next day and tell them my problem again. After 30 minutes of arguing with the person @ the Genius Bar they still don't believe me that the hard drive is broken. Only after I told them I work @ the tech dept @ my uni, did she finally cave and said she'll replace the hdd. But even till the end she didn't believe that there was anything wrong with the hard drive. She even stated that having bad sectors on 10% of the drive wasn't reason enough to replace it normally. She even goes on to tell me how this is a MAC and that it works differently than PC. I guess she thinks macs have some super hard drive that can read an entire 160gb hdd @ over 1GB/s
I don't care what she says bad sectors are bad sectors and a format isn't gonna fix it especially when its on 10% of the freakin drive.
What really grinds my gears is that the first guy I talked to said he turned away a ton of people who detected bad sectors on their hard drive with TechTools. Does this mean he just turned away a bunch of people with legit problems on their hard drive????
Anyway I feel like I lucked out this time cuz I got the hdd replaced but I feel sry for people who go in there and expect their computer 2 b fixed by ppl like that.
I downloaded a trial version of the latest TechTools 4 Pro. Anyway I did a surface scan and it detected about 10% of the end of the drive had bad sectors. So called up apple and made an appointment @ the Genius Bar to try to get the hdd replaced.
When I get there I tell the guy my problem and he tells me I just need to reformat the drive. Then he runs the apple disk scan utility which says my hdd is fine. He also tells me that TechTools was never made for intel macs and that many people have came in with false positives from their scans.
Not being a mac expert and seeing as how the disk scan utility said my hdd was fine I hesitantly went back home. When I got home I ripped out the hdd from the macbook and stuck it into my computer. I run HD Tune and a few other diag programs and sure enough there are bad sectors on the hard drive.
Thinking back now I can't believe how stupid it was and I should've picked it up when he told me to just reformat the computer. There's NO WAY that the mac disk utility did a surface scan in under 2 minutes. Logically speaking it takes way longer than 2 minutes for the 160GB hdd 2 read every section of the disk. I also double checked and TechTools 4 PRO is made for intel macs.
Anyways I take the computer back the next day and tell them my problem again. After 30 minutes of arguing with the person @ the Genius Bar they still don't believe me that the hard drive is broken. Only after I told them I work @ the tech dept @ my uni, did she finally cave and said she'll replace the hdd. But even till the end she didn't believe that there was anything wrong with the hard drive. She even stated that having bad sectors on 10% of the drive wasn't reason enough to replace it normally. She even goes on to tell me how this is a MAC and that it works differently than PC. I guess she thinks macs have some super hard drive that can read an entire 160gb hdd @ over 1GB/s
I don't care what she says bad sectors are bad sectors and a format isn't gonna fix it especially when its on 10% of the freakin drive.
What really grinds my gears is that the first guy I talked to said he turned away a ton of people who detected bad sectors on their hard drive with TechTools. Does this mean he just turned away a bunch of people with legit problems on their hard drive????
Anyway I feel like I lucked out this time cuz I got the hdd replaced but I feel sry for people who go in there and expect their computer 2 b fixed by ppl like that.