GSKILL USA RMA policy [Archive] - XtremeSystems Forums

GSKILL TECH

08-02-2007, 03:06 PM

RMA Policy & Procedures

Shipping for RMA replacement

1) The RMA number must be visible on the outside of the package.
2) The RMA replacement form must be printed and submitted with RMA item(s).
3) Make sure the package you send is insured. We are not responsible for non-insured lost packages.
4) Make sure the package is well packed (e.g. airbags). We are not responsible for damaged/crushed package.
5) The defective memory will be replaced by G.SKILL USA.
6) The RMA for match pair kit must send together.
7) The replaced memory will be returned ASAP.
8) Don’t send unannounced products without RMA number, these will not accepted and will be returned.

Limited Lifetime Warranty conditions

Warranty void when:
1. Warranty sticker is removed or damaged
2. Physically damaged (e.g. racks, missing pins, burnt contacts, or bent leads)
3. Any unauthorized disassembly, repair or modification
4. Heatspreader is removed and reassembled
5. Entire production discontinued. (e.g. DDR no long in production)

Fatal

08-14-2007, 01:33 AM

How is it a lifetime warranty if its voided whenever new types of ram come along... (such as DDR3)? Not to be rude, but just wondering

Frostybyte

10-11-2007, 07:21 PM

I'd also like to know the answer to that.

ineedaname

10-12-2007, 02:30 AM

Its "Lifetime" warranty because it is the "Lifetime" of the product not your lifetime.

A lot of products are like that. They usually define what "Lifetime" means in the fine print.

Pitbull

12-21-2007, 02:27 AM

Is it possible for Upgrade durring RMA with a fee? IE: can i ship my 2gbhz set pay a price diffrence and recieve 4gbhz set?

GSKILL TECH

12-21-2007, 08:28 AM

Is it possible for Upgrade durring RMA with a fee? IE: can i ship my 2gbhz set pay a price diffrence and recieve 4gbhz set?
no.. sorry

DefStar

12-22-2007, 02:28 AM

One stick of my F2-6400PHU2-2GBHZ kit has defected. I was wanting to know if I should go directly to the gskill sight and fill out an RMA form. How do I know its bad? after my pc would crash out of many memory intensive program, i decided to run memtest. After five test failures after only the six minutes using manufacturer specs, my pc decided it will no longer boot until I removed one of the sticks, and remains that way. I hope lifetime warranty means this kit is still covered. thanks....

Okda

12-22-2007, 02:48 AM

no.. sorry

i am very disappointed

i stayed a fan of G.Skill till i saw this thread

not giving the upgrade option is very bad since many other companies do offer this service for free and i myself tried it before

icon57

12-31-2007, 10:14 AM

i need to rma some mems......

i wrote email to tech at gskill....no answer????

a lil help plz....

Okda

01-01-2008, 11:18 AM

maybe u should wait till the end of the holidays

GSKILL TECH

01-02-2008, 02:35 PM

i need to rma some mems......

i wrote email to tech at gskill....no answer????

a lil help plz....
send it again please

thank you

icon57

01-03-2008, 04:57 PM

send it again please

thank you

re-sent as requested

markfw

01-22-2008, 03:17 PM

Edited: They sent me another stick ! You guys rock ! I never got a notice it was coming, it just did, and USPS !

But they won't run over 470 FSB, and on the same motherboard I have another pair of PC-800 that does 490. Whats with that ?

road-runner

05-28-2008, 12:36 PM

I have a set of F2-6400PHU2-2GBHZ and one stick has went bad, I filled the form out and fixing to send it in...

GSKILL TECH

05-29-2008, 08:39 AM

I have a set of F2-6400PHU2-2GBHZ and one stick has went bad, I filled the form out and fixing to send it in...
fill out a rma form and email to rma@gskill.com

thanks

Circaflex

08-22-2008, 09:29 AM

ive sent an email to ustech@gskill.com a few days ago and nothing, i need to rma my memory very soon. thank you

GSKILL TECH

08-22-2008, 09:51 AM

please email again

Circaflex

08-22-2008, 10:48 AM

just sent, thanks gstech

TheGoat Eater

09-25-2008, 08:44 AM

How do I cancel a RMA request? I have been waffling over whether or not to RMA because I now think this 6400HZ is just volt hungry (as one module seems to not work at all under a few tenths more volts than its mate needs) and very finicky but I liek and it runs great when I get it going

GSKILL TECH

09-25-2008, 09:28 AM

just don't send it

TheGoat Eater

09-25-2008, 09:57 AM

Cool - thought so - just wanted to double check

thanks G.S Tech :up:

Slovnaft

11-10-2008, 05:06 PM

Is the warranty transferrable?
Some sticks that I got second hand just died, and the RMA form asks for the original invoice and place of purchase.

GSKILL TECH

11-11-2008, 12:10 PM

right now is ok but we will change to not transferrable

Slovnaft

11-12-2008, 05:37 AM

right now is ok but we will change to not transferrable

thanks! so i'll fill out the form and send it to you just leaving those sections blank?

hoodlikegaza

11-26-2008, 01:43 PM

Sent the RMA form in a couple days ago, and never got a response.I sent it twice in case, but still not reply, or even an indication that it was received.

Is there someone else I need to contact?

The form was sent to rma@gskill.com

GSKILL TECH

12-02-2008, 10:02 AM

send to ustech@gskill.com

w2richwood

01-26-2009, 05:33 PM

i sent mine also reply from post office was delivered no one there left note to pick up at post office whats going on here
Rich edit ok it got delivered today will update when it get more imfor
ok got them back today pretty good two weeks from the tim i sent them in :up: gskill

ronan_zj

02-26-2009, 10:03 PM

I have a question about warranty on G.Skill Titan SSD.
DO I need a sale receipt for warranty?
what happen i lost the receipt?

GSKILL TECH

02-27-2009, 11:55 AM

I have a question about warranty on G.Skill Titan SSD.
DO I need a sale receipt for warranty?
what happen i lost the receipt?
yes you need to have an invoice. or we will use SN as purchased date

xlink

08-22-2009, 02:29 AM

disappointed but not surprised to see that DDR1 is no longer supported, as I have a 2GB set of TCCD which I had lying around only to find out that it didn't work after 3 years of non-use. can't be helped though, can't support that which no longer exists. They were great sticks back in the day. maybe the freezer trick will revive them... or maybe my mother's athlon XP system doesn't support such high grade RAM since that was the intended use. Shame though, it was such a great kit back in the day.

jedihobbit

01-19-2010, 09:39 AM

GSKill Tech, did I post this in the wrong place?? :confused:

http://www.xtremesystems.org/forums/showthread.php?t=243465

Thanks

jedihobbit

01-21-2010, 07:23 AM

Also I'm in the same boat as ronan_zj in the fact I can't find the receipt or invoice for this and another set of memory I have. :(

Thanks for the help in advance as y'all were fantastic on a set PC2-8500s I have that ended up needing to be flashed. :clap:

WARDOZER9

02-05-2010, 03:11 PM

I have a question about a F2-6400CL5S-2GBSK module. I upgraded my fathers T60P to a matched 4gb kit whereas it only had the one 2gb module before so I was going to put the module into an AOpen mini-PC to upgrade it from 1gb but there is a hitch, those tiny clips on the ends of the heatspreader are preventing me from installing the module but I believe if I bend them off the module will fit. I tried pushing them in but still no-go so in order to make them fit they have to go. Is there any way I can take just those little aluminum tabs off of the heatspreader without voiding the warranty or do I have to try to sell the ram and just go with something without a heat spreader? I would like the heat spreader in such a tiny machine to help dissipate a little extra heat.

By looking at the ram I don't have to actually remove the heat spreader and I think I can just bend the tabs back and they are soo thin it looks like they'd just fall off. I don't even see what the reason for these little tabs was.

Tabs in question:

http://i72.photobucket.com/albums/i199/WARDOZER9/DDR2_SK_1.jpg

jedihobbit

02-06-2010, 11:42 AM

:woot: :bounces: :woot:

G. Skill does it again!!! :clap: Came home last night and a set of band spanking new memory awaited me. :up:

Shipped on Friday, recieved the following Friday......hard to beat! :up:

Jor3lBR

02-06-2010, 11:47 AM

zalbard

02-06-2010, 11:52 AM

Indeed, these guys (and girls) even work on holidays... Amazing service! :up:

mrcape

02-07-2010, 01:59 AM

Yeah GSkill always have the best prices on the best ICs, and great RMA. Can't go wrong with GSkill! HZ series in DDR2 and DDR3 and Perfect Storm Hypers all kick ass.

GSKILL TECH

02-08-2010, 09:45 AM

Wardozer9,

By physically altering the heat spreader, you would void your G.Skill Warranty, but if the memory does become defective, there is still a likely chance that we would have it replaced anyway. So only do it if your REALLY need to.

To everybody else,

Thank you for your continuous support. It is very good to hear that our hard work is being felt by our customers.

Thank you
GSKILL TECH

WangChung

04-29-2010, 08:06 AM

Is there any way to get one of the Ripjaw series (specifically NewEgg product #N82E16820231307) with a standard height memory heat spreader? I'm using a Maximus III Gene motherboard and a CNPS8700 (see my pics/video in the air cooled thread) and the 8700 overhangs one of the memory slots. A standard memory memory module has about 3-4mm space between the bottom of the overhang and the top of the module. I'd rather not void my warranty if I can get some special order thing going, if not looks like I'll have to roll the dice!

jedihobbit

04-29-2010, 08:18 AM

Yep have have the same issue in my mATX system with my 8700-NT eliminating me using the first pair of memory! Hope they can help.

GSKILL TECH

04-29-2010, 08:58 AM

WangChung

04-29-2010, 10:13 AM

If you ever remove the heat spreader, just make sure you keep it. Should you need an RMA, just return it to it's original condition, mention you are an XS member, and we will be able to exchange it.

Only XS. ;)

Thank you
GSKILL TECH

Hhhhhhooooooooorrrrrrrraaaaaaaaaayyyyyyyy!!!!!!!!

:bounces:

zsamz_

04-30-2010, 11:22 PM

If you ever remove the heat spreader, just make sure you keep it. Should you need an RMA, just return it to it's original condition, mention you are an XS member, and we will be able to exchange it.

Only XS. ;)

Thank you
GSKILL TECH

oh man i know why i switched over to gskills
i dont remove my ddr3 heatspreaders yet lol
i love gskills memory
great support and great ram:up:
keep it up

radaja

07-06-2010, 09:33 AM

i have an RMA # for my g.skill 2200 cl7 2x2GB kit and im wondering if im supposed to just send the bad stick or the set for RMA?
the form asks under quantity (please indicate 1/2 or 1/3 if you are not returning a complete kit) and i wrote in half.but in the RMA PDF
they sent me it says not to return in complete products?also wouldnt it be better to get a new complete kit as they will be tested as
working at the rated speeds and timing as a kit.please advise me.thanks you
EDIT-just heard back from them and they said to just send the defective module,but i dont want to have two sticks not work properly
together so im going to send the kit with a note in it telling them i would like them to test the good one with the new one or just replace both.

edit-thank you g.skill for an awesome RMA experience.got my new set with in a week:up:

Perc

05-16-2011, 04:57 AM

I got a 4gig kit and one stick was bad from the getgo. I noticed it says damaged sticker makes the warrinty void? I got mine stuck on a pice of tape and it pulled most of the writting off the sticker but you can see that the sticker was never removed. I take it i cant RMA this stick now? Just woundering so i dont waste anyones time trying to rma the stick.

thx perc,

jedihobbit

05-16-2011, 06:03 AM

While G. Skill is great about watching these threads you may want to check out http://www.gskill.us/forum/ also!! ;)

GSKILL TECH

05-16-2011, 08:41 AM

Perc,

Please take a picture and email the RMA dept. They will let you know if it is acceptable.

Thank you
GSKILL TECH

WangChung

05-18-2011, 04:46 PM

I know I asked this before, but I just want to make sure this is still OK. The memory checks out just fine, but this is the modification I had to make:
http://img28.imageshack.us/img28/3097/img1185m.jpg

You can see closest to the CPU heatsink I had to trim down the very end part of the ramsink by like 1/8" (3-4mm?) I had to remove the ramsink as to not get metal bits in the RAM itself but I made sure the adhesive was protected with tape, cleaned it thoroughly, and it reattached just fine. Thanks!

Perc

05-19-2011, 04:07 AM

Perc,

Please take a picture and email the RMA dept. They will let you know if it is acceptable.

Thank you
GSKILL TECH

I can do that :) thank you.

***EDIT***

Ok sent off an e-mail and a pic to your rma dept. I'm not sure if they looked at the pic or even read what i wrote? I got the standard vist gskills.com for rma form fill out and return for rma number reply... I'm not sure what to do now i don't want to waste thier time or mone till they have a look at the mem in question. here is the pic i sent them maybe you can tell me if they will accept it or not?