Hx620

[=Pseudo=]

Hi,
I have contacted Corsair, through the "Have Questions?" in the website, regarding the possibility of having 8-pin pciexpress cables for the Corsair HX620 PSU. The reply was fast and it was referred that Corsair will provide such cables upon request.... "only" paying the post costs.

To request them I was asked to send an email to: csgmarketing [at]corsairmemory.com. I did that almost ONE MONTH ago but up to now I did not receive any feedback from that email address...:mad:

So, I would like to know if any someone from this Corsair support corner could help me on this. :confused:

Thanx

[Yellowbeard]

Sorry for the delay. Are you in the US, or where you can you call Customer Service? They are open MON-FRI 8:30am to 5:30PM PST. 888-222-4346

If not, send me a PM with your complete shipping info and I'll get with CS on Monday.

[alpha0ne]

Hey Yellowbeard I bought one of these fantastic PSU's last week and now I realize I will soon need an 8 pin PCI-e x16 too


What can Corsair do for customers in AU



Thanks.................Jon

[Yellowbeard]

If you are in OZ, email Customer Service at the link below. Make the subject line "Corsair" so it won't get caught by the SPAM filter. Tell them you need a PSU cable and they will hook you up. The cable is free, they ask you to pay shipping.

CSG Marketing - CSGMarketing@corsairmemory.com

[alpha0ne]

Thanks Yellowbeard :up:


This is a great PSU, especialy for the price here in Oz ATM with rock solid rails and NO noise :)

[=Pseudo=]

Sorry for the delay. Are you in the US, or where you can you call Customer Service? They are open MON-FRI 8:30am to 5:30PM PST. 888-222-4346

If not, send me a PM with your complete shipping info and I'll get with CS on Monday.

Thanx for your feedback. In fact I am an European customer (I will send you the precise info by pm)...and I do not know if there is any Corsair office in Europe that can handle this.

[jabski]

Is there a EU or even better UK contact centre ??

[alpha0ne]

Got my set of PCI-e 16 cables (6 and 8 pin) delivered this morning, well worth the $15 IMHO :up:

Many thanks Yellowbeard for your help, the service from Corsair has made a great product even better :clap:

[Yellowbeard]

:up: Thanks for the kind words man:cool:

[fireice2]

good day,

how bout in the philippines? How can I get 8-pin connectors? thnx

[Yellowbeard]

Yes, see post # 7.

[=Pseudo=]

Yellowbeard, can you check the situation of my request? One month ago I've opened this thread and a few days later I've sent my contact info to you by pm. Up to now, I was never contacted by Corsair :mad:

At least an email saying that Corsair would not send such cable to EU customers would be appreciated. :confused: ...

[Yellowbeard]

Those cables are being sent to the EU/UK regularly so, I can only guess that your request was overlooked somehow. Send me the same email you sent to customer service, via a PM here and I'll forward it again. Just curious, what was your subject line in the email? Our SPAM filter is VERY picky.

[=Pseudo=]

The subject in the email to csgmarketing@corsairmemory.com was: "8-pin pcie for HX620"

PM sent with details

Thanx for your attention

[Yellowbeard]

Please see post #4 above regarding the SPAM filter. Go ahead and email them again. I will also forward your information internally and let them know your request is more than a month old.

[Yellowbeard]

Also, PM me your shipping information so that we know where to ship the cable.

[=Pseudo=]

I´ve sent the email again using "Corsair" in subject and sent my shipping address to you by PM.

Hopefully now the things will be solved.

Thanx for your efforts :up:

[=Pseudo=]

Well, this time the things were quite fast :D . Today I received the cable. Thanx a lot Yellowbeard!!:clap:

[Yellowbeard]

Well, this time the things were quite fast :D . Today I received the cable. Thanx a lot Yellowbeard!!:clap:

Very good! :up: Sorry for the delay!

[zoob]

How much is shipping to Canada? I am planning an upgrade soon, but my new HX620 didn't come with any 8 pin PCI-E cables :|

[Yellowbeard]

How much is shipping to Canada? I am planning an upgrade soon, but my new HX620 didn't come with any 8 pin PCI-E cables :|

I don't have shipping costs available to me. You can get a quote on the shipping costs at the email address above.

[Ad1tya]

Any possibility of Customers in India getting the Cables?

[Yellowbeard]

Shipping to India should not be a problem but, I am not certain. Please see post #4 above and contact Customer Service.

[kyson]

Hi Yellowbeard,

I've sent an email quoted "corsair HX620" to corsair to request the PCI-E 8 Pins cable a few days ago so that I can run my 2900Xt on my HX620. There is no reply since then.

I also have a few questions regarding the process. Each HX620 customer is only able to request 1 cable? not two cables for crossfire? Any more details on the HX620 I need to provide to retrieve the cable?

Kai Sen

[Yellowbeard]

Hi Yellowbeard,

I've sent an email quoted "corsair HX620" to corsair to request the PCI-E 8 Pins cable a few days ago so that I can run my 2900Xt on my HX620. There is no reply since then.

I also have a few questions regarding the process. Each HX620 customer is only able to request 1 cable? not two cables for crossfire? Any more details on the HX620 I need to provide to retrieve the cable?

Kai Sen
Please see post #4 above for emailing. Also, you will need to ask customer service about your questions.

[zerazax]

I had no problems getting my cables. Took a day but did it through email and it went great!