cirthix
09-19-2006, 01:21 PM
I tried to rma my sapphire video card, and they sent me an email saying to deal with a third party (athlonmicro) for the rma. that alone is pretty strange, but looking around onine, it seems that they have a deal with athlonmicro to handle all us and canada support.
So I emailed athlonmicro and they want $$ to rma the card. WTF. i'm fine iwth paying shipping to them (equivalent to driving to a store to return something), but to charge me moeny for return shipping? that's outrageous. and not only that, they screwd up the amount. onteh email, they simply state:
There will be a US$15 dollar processing fee (Which takes care of the repacking and insurance of your return product) for this RMA service, so please include a US$15 money order (if Canadian customer (US$30) Yukon Northwest Territory, Brazil and Argentina customers will be (US$50) must provide money order or cashier’s check) or personal check so we can process the RMA request for you.
Notice that there is nothing specific written about AK or HI. Inside the RMA form from them, it states:
Recieving Memo:
$15.00 FOR 49 STATES
$35.00 FOR HI, AK
$30.00 OR $50.00 FOR CANADA.(MONEY ORDER ONLY)
Not only do they give different prices, but they don't eve have the locations straight. Assuming that they are using "49 states" and "HI, AK" exclusively, we have 51 states. Obviously they are wrong. And by "49 states", what do they mean?
I paid for a warranty already dammit, not to have my support outsourced to some company that is just trying to take my money. Fvck sapphire, I'll go with other companies next time.
So I emailed athlonmicro and they want $$ to rma the card. WTF. i'm fine iwth paying shipping to them (equivalent to driving to a store to return something), but to charge me moeny for return shipping? that's outrageous. and not only that, they screwd up the amount. onteh email, they simply state:
There will be a US$15 dollar processing fee (Which takes care of the repacking and insurance of your return product) for this RMA service, so please include a US$15 money order (if Canadian customer (US$30) Yukon Northwest Territory, Brazil and Argentina customers will be (US$50) must provide money order or cashier’s check) or personal check so we can process the RMA request for you.
Notice that there is nothing specific written about AK or HI. Inside the RMA form from them, it states:
Recieving Memo:
$15.00 FOR 49 STATES
$35.00 FOR HI, AK
$30.00 OR $50.00 FOR CANADA.(MONEY ORDER ONLY)
Not only do they give different prices, but they don't eve have the locations straight. Assuming that they are using "49 states" and "HI, AK" exclusively, we have 51 states. Obviously they are wrong. And by "49 states", what do they mean?
I paid for a warranty already dammit, not to have my support outsourced to some company that is just trying to take my money. Fvck sapphire, I'll go with other companies next time.